Worst customer service I've ever had with a uhaul location. Personnel was late which put me further behind on my move and cost me extra money on movers I hired as I'm a disabled veteran and can't do much lifting. The truck cab was disgusting and even had the very strong odor of cat urine which my wife and I are both extremely allergic to and the cab was never cleaned out. Not to mention the truck she gave us had a ABS light on and she told me it was fine to just drive it, mind you my drive was a 6 hour drive away so nothing likethis uhaul rep putting my wife and I's life's at risk. Truck was full of dirt and leaves in the back. She â€œsweptâ€ out the back and said it wasn't a big dealâ€¦. Highly recommend uhaul takes a look at there non uhaul sites and does something to fix issues like this because this type of care and customer service is the fastest way to ruin a business reputation and nameDustin R.
Rachaels Other Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Eustace, TX 75124
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The ride was very bumpy Something is wrong with front suspension systemJEFFREY F.
Very friendly and professional service, will definitely use againJames M.
Don't try to fix what is not broken. This is a small local store. They had what I wanted and everything was fine. I couldn't have asked for anything more.Victor S.
Was not available and I had to wait for them to get it there. I had to lift the trailer myself - the woman there hooked up the lights, the chains, and acted like she tightened down the ball connectionâ€¦ BUT it was not! I pulled over right after leaving due to the noise - and found it was just sitting on the ball and not anywhere close to tight. Guess the pic she took didn't show how it was really connectedsusan L.