Customer Reviews for T&J Property Associates LC
(U-Haul Neighborhood Dealer)

147 reviews

12126 Old Franklin Trnpk   Union Hall, VA 24176

(540) 576-1605

Hours

  • Mon–Thur
    8 am–4 pm
  • Friday
    8 am–3 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/22/2022 - 12/30/2022: Closed

Services at this Location:

Contact Us

(540) 576-1605

12126 Old Franklin Trnpk
Union Hall, VA 24176

Services at this Location:

Hours

  • Mon–Thur
    8 am–4 pm
  • Friday
    8 am–3 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/22/2022 - 12/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best place to rent any U-Haul!! Very friendly and organized.

Arthur F. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Quality operation and convenient location. The personell were very helpful in facilitating my return.

ARTHUR V. 
Rating:
5.0

Fantastic person to work with!

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

Preston W. 
Rating:
2.0

There is no signage for T&J Property Associates at this address. The U-Haul equipment and the drop boxes are at the specified address but there is also a sign saying U-Haul rentals are managed by another company across the street. Very confusing for a 24/7 drop off. Also, the on-line return process did not work properly. The U-haul site was unable to determine my location despite location services being enabled.

David M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

This location needs more in-town equipment.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Kris W. 
Rating:
5.0

This part of the mobile drop off was excellent.

Arthur F. 
Rating:
5.0

Customer did not leave a comment.

Swanson M. 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
1.0

App did not work well and reception was bad so it was very difficult to check out the vehicle. Pick-up location office was closed even though we were there before closing hours listed. Very horrible experience that took almost an hour to pickup truck.

Jacob M. 
Rating:
5.0

Lydia is awesome, smart, professional, very easy to work with. I have been to many Uhaul dealers across the country and some are pretty scary, especially the one in Salt Lake that said they only take cash and could not print me a contract because their printer was broke, and then told me I could take any piece of equipment I wanted too. ?? I walked out. So Lydia was a breath of fresh air. Thank you

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Reginald D. 
Rating:
5.0

Customer did not leave a comment.

Clarence O. 
Rating:
5.0

Attendent was very friendly and helpful

Rob B. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

It would be nice if they had moving supplies.

Melissa M. 
Rating:
3.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

TROYSCOTT F. 
Rating:
5.0

Thank you

Gary C. 
Rating:
1.0

Rental truck was not in usable condition. Had to drive 25 miles to locate a usable vehicle.

George P. 
Rating:
5.0

A pleasure to do business with!

Richard C. 
Rating:
1.0

There needs to be an attendant of they are going to rent trucks . We had issues with the website to get our truck keys too us 49.kinutes to get it all straight .

Jacquelyn G. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Best Uhual location I have used. Most friendly and helpful personnel. Highly recommend!

Ed J. 
Rating:
5.0

Excellent customer service at T&J Property Associates LC, Union Hall, VA. If moving local, nice and safe area to leave your personal vehicle while you move

JAMESBENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

Chuck T. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
4.0

It was just a lot further from our desired pick up location.

SCOTT M. 
Rating:
5.0

the woman at the front desk was so helpful and just lovely!

NICOLE L. 
Rating:
5.0

Customer did not leave a comment.

ROY T. 
Rating:
5.0

Customer did not leave a comment.

ROY T. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Your centralized reservations center cancelled my reservation and rescheduled pickup at a location much farther away. Fortunately, Lydia, at the Union Hall, VA location was able to make it right. She is very professional, calm, and efficient.

ARYE E. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

This was an excellent pickup location. We used it twice in one week. Once for a counter pickup. The attendant was helpful and courteous. The other was for an after hours mobile pickup. Accessing the key box was straightforward and went smoothly. Would definitely use this location again.

Earl Stephen B. 
Rating:
4.0

Drop of was easy and employee was very nice and location was convenient.

ALEESUSAN S. 
Rating:
5.0

This location is the best one I have been to over the summer. They always go out of their way to help you when you need something - no matter where you are. Lydia at Turners Buildings is awesome.

TAMMY H. 
Rating:
5.0

Customer did not leave a comment.

MARCELLA R. 
Rating:
5.0

The return process we did online because the drop off location was closed. Did all our pictures, mileage, gas, inside of cab, inside the back of the truck with our phone, dropped the key in the box and checked out. Easy process. Would definitely recommend this drop off location.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

PATRICKJOHN S. 
Rating:
5.0

Everything went as planned.

ROGER W. 
Rating:
5.0

Customer did not leave a comment.

PATRICKJOHN S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
1.0

Don't give them a pickup location 60 miles away when they reserved a pickup at a local spot a month in advance and then let them know about it on the night before pickup at 8pm. AND THEN CHARGE FOR EXTRA MILES.

Derek C. 
Rating:
2.0

Customer did not leave a comment.

Greg K. 
Rating:
4.0

Lydia was very helpful and accommodating

Michael S. 
Rating:
5.0

Customer did not leave a comment.

FREDHARRIS S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Kristine W. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE W. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

vikki J. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Very helpful and quick. Lydia was great.

PATRICK S. 
Rating:
4.0

It was not clear if the damage to the truck had been documented. Also, windshield wiper blades were damaged and marking glass. We purchased new ones and would like to be reimbursed.

Roc C. 
Rating:
5.0

When it was time to return my truck, my anticipated ride from friends, from the return location to my car at the pick location (about 25 miles away), didn't materialize. So I called U Haul last minute to see if I could arrange to return the truck to the pick up location instead, where my car was. I couple of minutes on the phone with a rep, and it was all taken care of (on a Saturday). Excellent service!! Thank you : )

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE W. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Very nice and friendly location and couldn't have been any better.

SIDNEY C. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

I would ask that in the future make it a little more clear about where to park and where the office specifically is for this U-Haul station. If you could place signage pointing to U-Haul office and U-Haul parking may help for future renters. This was only a minor problem this time for me since I had already used this location for a previous drop, but during this drop I wasn't entirely sure that I was in the correct location. Otherwise, this is a great location for renting and dropping rental equipment since it is very close to vacation homes in the area. I will be using this particular site in the future.

Gregory L. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

HERMAN D. 
Rating:
3.0

Rental trucks are rental trucks. What is the difference between a truck the size you want being around town only or open road? Why must a customer who wants a certain size be made to move to another location without being told until the last minute when they arrive at a facility?

Virginia C. 
Rating:
3.0

I was charged an additional $47.88 after my original charge of 147.08 because they said i used 185 miles i feel this is not accurate i called and was still charged after i spoke with them i feel that it should have been one charge not two different charges

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

Russ D. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Good value!!!! Made our moving much easier!!!

David R. 
Rating:
4.0

The mobile drop-off/return app did not work as expected, but otherwise there were not any issues.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Nothing to do with experience with this place, but raining badly and had only 1/4 windshiekd to look threw. Not the place but the company is not keeping maintenance up.

Matt G. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
4.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

Drop off to a closed drop-off location. I followed the website directions. It took some time but worked.

Desmond R. 
Rating:
5.0

Leslie was quick and efficient.

Wanda F. 
Rating:
4.0

Customer did not leave a comment.

Frederick D. 
Rating:
5.0

It was perfect!!

Donald Y. 
Rating:
5.0

smooth transaction

TIMOTHY W. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Selection limited

Wes P. 
No reviews have been submitted for this location.

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