Customer Reviews for Taylor Parkway Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Parkway Storage

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James M. on

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dawn M. on

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Excellent location and very friendly!

Dennis D. on

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Robert M. on

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Scott S. on

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Mark L. on

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It seems your on-line check out (rental agreement) process is not as clear and simple as it could be. At one point after they entered my drivers license number it seemed to require a photo as well. Evidently , both are not required.

Thomas D. on

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Joe H. on

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pablo R. on

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lorie C. on

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Was told we could drop off the trailer at any u-haul location and we told them there was one about a mile from my house and they said that was fine well when we tried to drop it off there was told they don’t accept trailers so we had to drive about 20 miles out of the way to drop it off I think it is unacceptable that we were told one thing and had to do another very upset and wouldn’t recommend your company to anyone

RON D. on

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Best customer service from any uhaul ever in my life. Was dead set on never using uhaul again due to past experiences in Missouri!!! I will use this place again!!!!

Eric W. on

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Mike T. on

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Great customer service

SHELLY S. on

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I Love Andy's welcoming, friendly attitude. He is Always a joy to work with. Thank you!

David T. on

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Matthew P. on

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MARVIN F. on

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MARVIN F. on

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Steven S. on

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Christian B. on

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Charles H. on

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This is a very neat and clean business. All though we did not meet anyone due to an after hours drop off. If the appearance and the way they have their rentals squared away is any indication on how they handle business, which I am sure it is, then this is an excellent U-haul facility. Would def rent here for any future needs.

Andy H. on

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Very helpful and friendly

Stacey W. on

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It was nice that there are live people to help if something on the app wasn't working.

Bonnie C. on

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He told me that all the trucks are inspected before they go out and they know what they are doing when they load up the auto transport, he also told me to make a complaint with customer service, I would like a call from customer service regarding this matter !!!!

Edward F. on

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I dropped off trailer on Saturday. Personnel was on call so left trailer in yard. Difficult for me to recommend the location given I never interacted with anyone.

Mike K. on

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We had to call , at 4:30 when we got there and was told to park it ourselves. That was difficult with other trailers in the way husband had to lift trailer him self which was heavy . They were supposed to stay open till 5:00

Sue M. on

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So kind and helpful, made my move so much less stressful

Mike T. on

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Joseph F. on

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Allan K. on

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The service I have gotten (four separate times) at this location is far and away better than anyone could ever ask for. Fast, friendly, and professional. This location will get all of my future business even if I have to drive out of my way to deal with them.

David C. on

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Thanks again Andy.....see ya in April .

Shannon S. on

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Joseph P. on

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DAVID C. on

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Very impressed with te help I got from Andy. I highly recommend this storage facility. Thanks again, David

Billy C. on

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Was given a price and that is what we paid, was told by gentleman when we dropped off in lady lake. We should receive about a 50$ credit. That was not true. We we called him to ask he said let me call you right back, he never did. He was nice but told us untruth. Will recommend Fleming island in the future

RANDY T. on

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Great storage facility and great people, very professional.

Cynthia C. on

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Andy was great. He went above and beyond his job to help us get the traiker we needed.

SHELLY S. on

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The manager was Extremely kind, sensitive (I arrived w/a migraine) and was Very accommodating. I highly recommend this location to anyone who would listen!

Marvin W. on

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RUBEN M. on

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Great service. Professional and highly efficient staff.

ANDY P. on

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stanley M. on

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Roxie B. on

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Andy H. on

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Very friendly staff and quick service

nicholas S. on

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Excellent customer service from Andy - thank you!

Bob B. on

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CHUCK S. on

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Couldn't have been better!

Buddy O. on

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Scott W. on

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Location was a little difficult to drop off a trailer at. Almost all rental vehicle parking was occupied by other units requiring me to park my trailer in a smaller area then I would have preferred. Other than that it was a convenient location.

Keith P. on

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Edwin P. on

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Minda S. on

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This was the best experience with U haul I have ever had! Thank you for making is so easy in a stressful situation. I will recommend this specific location to anyone in rental need. Thank you, Very Satisfied

laura T. on

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Told me I could pick it up here and leave in St.Augustine with no drop fee. Distance was apx 35 miles. When we went to drop they told us it was $204.00 to leave it there. Also, vehicle stabilization light for maintaince was on.

SCOTT C. on

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The young lady was unable to load the trailer onto my truck, I ended up doing it.

Patrick B. on

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I have picked up from this location many times. Customer service is always impeccable!!

Steve V. on

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Wendel H. on

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Tommie G. on

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Garrett H. on

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Theresa P. on

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Let the customer know what to expect in regards to how long the process is once they get there.

Joshua P. on

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The customer service was absolutely amazing.

DONNA Z. on

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David C. on

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Scott D. on

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Put a backup beeper at the very least, better to have a rear camera, both are very inexpensive these days

JOE W. on

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ROBERT G. on

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charles H. on

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David W. on

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BOB W. on

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Andy was very professional and knowledgeable. Great to work with.

JEFF D. on

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Charge TRUE mileage or make things right if you make a mistake. I was billed for 205 miles @ .79 per mile for a trip that was 42.6 miles! Probably an honest typo but when requested a refund for the difference I was still shorted 33.85. Nice people but not such great business practice.

Mark A. on

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Very professional and courteous. Easy and quick process!

David C. on

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paul Z. on

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Dennis J. on

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Thomas D. on

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Blankets were wet and could not be used.

Daniel A. on

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Trailer not attached correctly to truck at pickup. On the way home the trailer popped off the hitch and was swerving violently as we went down the road in traffic until we could bring truck to a stop. Had to fix on side of the road. Service tech refused to return to the site to do a safety check because it was after hours. He's lucky we did not have the tow vehicle on the trailer yet because his negligence could have killed someone. The next day on our trip the check engine light came on and vehicle made noises that sound like transmission slipping. Luckily nothing occurred to make it worse, but truck was not good quality...should be retired.

Andy H. on

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I love the 24/7 self service idea so that I can work to my schedule. Very clean and smart office Friendly staff

Rachelle M. on

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Staff called to check on timing since was a long distance move. Understanding and accommodating.

tresa H. on

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Only situation was they didn't know we were coming. But it worked out just fine.

mike D. on

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Instructions for drop off when site is closed

lana B. on

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paul Z. on

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Great location and friendly service. Thank you!

Jeffrey H. on

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Check all vehicle systems a bit better. The one I had, with the AC on full, was cooking my feet with high heat.

Racheal D. on

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Wonderful customer service. Super easy transaction and experience!

kristi K. on

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customer service was beyond excellent , the young man took care of everything for me and was just amazing and so sweet! answered every question i had with no problems. I WILL 100% USE THIS FACILITY AGAIN!!

ROBERT G. on

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Jessie B. on

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JERRY F. on

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The customer service was awesome.