Customer Reviews for Teds Auto & Rust Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Teds Auto & Rust Repair

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Sophanarack R.
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Customer did not leave a comment.

ROBIN M.
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It took me over an hour to check out the truck because instructions we not clear and your system was having problems. At checkout it asked if I agreed with the payment and I said no because I wanted a discount for my troubles checking out. It said someone would call and I never received a call, email or message about it. Very unhappy with your system.

Danielle B.
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The online app was annoying to use and took a long time

Graham W.
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Forget surveying the location - it's your head office capabilities that need some work. Complaints: 1) The website let me order an appliance dolly from a location that doesn't ever stock them, so I was stuck with two people and heavy appliances with no way to move them 1a) The mobile app didn't ask me to verify that the dolly was in the truck, leaving it to me to notice it missing 1) I called the UPS 800# and reported to Patricia that the dolly was not there, but the final billing still had it on the invoice when I returned the truck. Rather than risk the final payment step failing, I paid it anyway. 2) On the mobile app, after I taking one of the pictures there was one step where I had to click Approve after already clicking ok which was almost invisible and not intuitive to figure out what was wrong 3) The mobile app should have told me which key to take much earlier in the process - there were two keys in there and I had no idea which one to take, so I left the key drawer open hoping that it would tell me later.

Shawn S.
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