Customer Reviews for Tengas Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

2.0

They provided the wrong lock code to the wrong lock box. Luckily the code worked for the other lock box that had a key to another truck. I had to call UHAUL to switch the truck in the contract

Rating:

5.0

Chop the mileage price in half!

Rating:

4.0

Make sure that the lockbox combination is correct before giving giving out the truck for rent. This cost us a few hours. But we had a great customer service rep who kept working until she found someone that had the combination. After that - no problems at all! The truck was perfect for the move.

Rating:

4.0

I noticed once I arrived at the location that my rate was higher than expected. I found out only later after going online that U-Haul had duped me into accepting their insurance. I was expecting the rate as advertised and had not added any insurance.

Rating:

1.0

Show the final receipt to the customer and get his signature. The truck needs maintenance. Don't take long time in the rental procedure. Get customer approval before charging for coverage.

Rating:

2.0

Ensure all safety items are good. I did Mobile check in and the key wasn't in the correct lockbox. Thank God I got there 5 minutes before they closed or I would have eaten a day's labor for my employee.

Rating:

4.0

There was no cleaning Vehicle from one renter to other No covid Precautions We weren’t able to get truck we had confirmed order for They did give us extra miles but not needed

Rating:

1.0

Horrible service. Got charge $28.00 for insurance I never ask or was ask of it. Attempt to charge me for 3 day rental when I only have for less than 48 hours and blamed uhual for this. Worse customer service ever and I think I want my money back or I will report both the body shop and U haul to the BBB.

Rating:

5.0

Keep up the good work! Service person was polite and well mannered.

Rating:

4.0

The assistant to the main manager didnt seem to know much about the rentail details.

Rating:

4.0

Cab and cargo area were dirty. Convenient pickup location

Rating:

5.0

These guys were great. Thanks.

Rating:

3.0

I did not interact with anyone at this location.

Rating:

2.0

I booked a reservation with a "Reservation Guarantee". When I arrived, my reservation was canceled and the truck was double booked with another person. Luckily I got there first so I was able to utilize the truck I rented a week prior.

Rating:

3.0

Don’t add safe travel to rental without asking

Rating:

3.0

Customer Service

Rating:

5.0

keep the same people here

Rating:

5.0

nothing

Rating:

2.0

Other than location it wouldn’t be my first choice. I didn’t receive a call to indicate that my unit was available, the person behind the counter wanted me to just drop off the key without verifying the mileage. Not very personable

Rating:

5.0

very good person, he is a real human being ,since I haven't driven a U-Haul for 30 years this gentleman Charles went with me to the truck and gave me a tutorial I was very exited

Rating:

5.0

They were closed

Rating:

5.0

The gentleman in the shop was very friendly and helpful. Very convenient.

Rating:

5.0

Excellent customer service and very friendly!

Rating:

5.0

I had paid to rent a furniture cart and a dozen pads to wrap my furniture. I assumed that when I picked the truck up using my mobile device that the additional items would be in the trunk. But when I arrived at my location to pick up the furniture I discovered that these items were never placed in the truck - I had to go buy blankets in order to have something to pad my furniture. In the future I will not be using the mobile app for rentals.

Rating:

5.0

Marines always run a good show.

Rating:

1.0

I don’t know what you can do but I will tell them to get some one else!

Rating:

5.0

Mr. Charles at Tengas auto repair went out of his way to ensure I had the truck when I need it. I do have an issue with how much I was charged; my first rental charges me .99 a mile, the second rental charged me 1.29 a mile. That .30 a mile made a big difference on my final bill. I will be contacting customer service soon.

Rating:

4.0

Very friendly!

Rating:

5.0

Give more cloth to cover some furniture and some stuff please for example kitchen items hope you understand !!!! Thanks for your understanding Your sincerely Tina Quinn !!!

Rating:

4.0

A clear area to park a turning truck would be nice. Clearly outline your return processes using a mobile deceive. ie one will have to take pics at the return location, and allow your app to upload pics from a mobile deceive pic gallery.

Rating:

3.0

The guy never told me the shop would be closed when returning, i was a little unsure of what to do when returning vehicle considering he never really explained drop off policy. I also never was ask if i needed a dolly to rent.. Overall he was a friendly guy just think he should explain drop off policy better especailly since this was my first time ever renting a uhaul.

Rating:

5.0

owner was incredibly nice and takes very good care of the rental vehicles

Rating:

4.0

It takes forever to get you on the phone. You asked me to hold several times for long duration. It took persistence to get your attention.

Rating:

2.0

Hard to find the place. It's just a garage. I dropped off the truck but no idea idea if anyone got it.

Rating:

5.0

It was all good.

Rating:

1.0

Front left tire was flat upon pick up. Inside of vehicle was very muddy.

Rating:

5.0

Smooth service provided

Rating:

5.0

They were great and quick. Took all of my information and got me out the door quickly. The staff was very friendly and nice.

Rating:

5.0

Good service

Rating:

5.0

They really know what they are doing I liked the treatment

Rating:

4.0

Good service and processed my return very quickly.

Rating:

5.0

Tengas provided a great rental experience and I would rent a U-Haul there again.