Everything was well done,👍
Tranquiliono H
Customer Reviews for Tetos Car Toys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First checked availability and cost. Found it for 6hrs at~$70. Came back a few minutes later to reserve and find it now 2day minimum at ~$160. Seems the standard bait and switch with online search programing.
Robert EHave used U-Haul for many years but this last experience was truly amazing. The employee and manager went out of their way to help me. I was truly blessed by them and would always recommend them any of your moving needs. I pray that God gives them both a wonderful blessing that they truly need. Thank you both again for a truly blessed experience.
Carolyn CAmazing customer service will use again and highly recommend.
Martin CVery good
Joseph RHe was too in rush that he didn’t even tell me which truck was it. He just gave me the keys and said make sure u check it before leaving. I had to try 2 different trucks of same size in order to know which one I had rented. He also gave me a different return address than I had asked for. I told him the one on non hill because I didn’t want to go in through town but he said no because the other one was closer, and it wasn’t closer because I had to drive right by nob hill one to get to the other one.
Iris VCustomer service was excellent.
Erik JI used the key drop off that is a very handy feature thank you
Laurie EI felt it was a bother to drop off my u-haul because he had so many trucks in the yard I introduced my self but was greeted with yes I know you don't have to tell me then I started to tell him I was told to bring the truck back with 3/4 fuel but I went over a bit and he told me I wasn't get reimbursed ! I said I don't want reimbursed I was just letting him know he wasn't friendly I just walked away till he was done looking over the truck ... and I need to rent another truck but I'm not dropping it off at that location the next time thank you u-haul for the use of the 26 ft truck it was a strong running piece of equipment
Laurie EThe auto transport equipment needs to be inspected and tested.
Aliesha PCenter drink holders could have been cleaned better
Todd DI was charged an extra fee of $85 at the drop off location. Customer service was terrible. Would not recommend Uhaul.
Scott BStop using 3rd party companies to rent trucks or at least ensure that you inspect these companies so that the U-Haul brand is not associated with locations like this one. The truck was dirty both in the front and back, they did clean the back out but not the front. There was also so many bugs on the windshield I could not see out until I went to the gas station and cleaned it myself. Also, there was a dent on the passenger side and when I brought it up, the gentleman said something about self check-in being why it was not marked.
Jeff PI think that everything was perfect the service was excellent
Martin GThe only thing that went good that he was there after hours after I dove a hour out of my way to get truck. I didn't get put on 24/7 pick up and the truck was filthy inside and out. Then he told me to make sure and clean the truck before I returned it. I got a truck. So that's the only plus. I did have to spend $120 on fuel because I was about 97 miles out of my way to get the truck. And an additional 3 hrs to transport to starting point of my job.
donald mHonestly the place feels sketchy, but in the end Teo was very friendly and worked well with us.
Pete SExtremely small and awkward location for someone dropping off a 20ft truck with a trailer.
Calvin OOrdering and picking up a auto carrier trailer was an absolute cluster f__k. We were able to get the truck near Issaquah, WA. We could not get one near by, and agreed to get pick up the auto trailer in Yakima, WA which was on “our route” to Metcalf, KS. When we arrived in Yakima, they did not have our car carrier. They said we were notified the day before. I showed them that we had not receive a text or e-mail like all the other information. The rude sales admin and manager told us that we received a phone call from Lake Mossess, WA. Note: all other corespondence after the original order has been txt or email. We did receive the call with an unknown area code which we do not respond to for obvious reasons. The two mental giants gave us the U-Haul traffic number rather than going on their computer to assist us. Trafficking was able to locate another trailer approximately an hour away and well off the Interstate. Please note that the pricing was higher than originally quoted. The new U-Haul rep was very helpful.
Ray RMy wife ordered furniture pads. They were supposed to be in the truck. When we go to our destination, they were not there. We still got billed for them.
Gary CI found it hard to locate any address in my location area , I was given directions from a friend and found business easily very polite and showed me all features of equipment I was useing
RICK YGood attention and so friendly.👍
fidel vGreat and fast service.
SHELLEIGH GUnfriendly and unhelpful.
Allison SNo one was around. I yelled at a guy who was sleeping in the back room who went back to sleep. I do not recommend talking to anyone just drop your trailer off, and do app requirements and leave.
BRIAN BAttendant was friendly and did not nit pick dirt or anything on the truck. Easy return.
Jonathan CI attempted to call to confirm the uhaul changes to my reservation, as advised in a text from uhaul. I called multiple times with no answer and the voicemail box full. I called uhaul to advise and was not listened to. After driving 40 minutes to get there, I waited 20 minutes for someone to help me. The store was empty. The staff arrived, got the contract and took payment. He did not come out to walk around the trailer or help us connect. We had to go back inside and wait for him because there was no wiring to connect the trailer lights to our van. All and all I am a very upset customer with this whole reservation.
Jennifer CI don't think anything else should be improve. It had high quality service.
Claudia CDo not have somebody request a location or ask a customer what time do they want to pick up the truck or equipment and then change it completely in have a customer drive 40 miles outside of their home To pick up the equipment
jAIME CI was charged a cleaning fee of $25.00 the truck was completely empty maybe some dust because there was a wind storm. I want that 25.00 cleaning fund refunded.
Roberto VMike was great. He was so helpful and friendly. He made the rental process easy. Thanks so much
Mike EThe place was fine. Not as clean as a UHaul location, but it wasn't as terrifying as people made out in the reviews. The owner didn't answer the phone the day before because "he didn't recognize our number". I do that, but as a business, you can't take that luxury. I ended up stuck with the wrong truck at the last minute. He was polite however. The location was fine. I'm not pleased with UHaul's shenanigans with our "guaranteed" truck. I selected a truck 45 minutes away for that guarantee and it wasn't available. And the woman on the phone was useless repeating the same thing repeatedly that made no sense and her discount price wasn't accurate. Not very please with our experience overall.
Theresa BWe were supposed to drop this truck in Prosser, WA. I then received a call that we had to return the truck to Sunnyside, WA, this caused our mileage to go over the allotted amount, that is not Teto's fault but Uhaul. It also took us out of our way to return it.
Kimberly Plied about truck being filled with gas, was in such a rush didn't notice is was on half a tank. Truck was dirty and the place itself was nasty. People were not wearing masks per WA public health ordinance and smoking inside the store. I would never recommend it again
Eric WVery poor experience! I was forced to drive over 110 miles to pick up and drop off the 15' UHaul truck. The company "gave" me an additional 50 mile mileage allowance BUT I had to pay the cost of the fuel to pick it up! Not acceptable. Then when I didn't fill the tank to exactly the line on the fuel gauge, they had the nerve to ding me an additional $10+! Not acceptable.
Carol JFelt VERY unsafe, equipment being rented out of a sketchy audio buisness/taco joint . Fortunately I was well armed, but it still left me very uneasy: I would never want to return to this area again. The equipment was stored in an overgrown field that I was required to drive through to pick up, but before I could even do that, private vehicles had to be moved to gain access. The whole experience felt like a shady drug deal/illegal activity.
MICHAEL Wn/a
jesus mThank you, the service I received was great!
Wanda DHorrible experience got overcharged
Daniel MGood service
Martha AHave availability in desired location.
Nora MVery friendly.
Doug SThat person is not friendly and doesn't care nothing and we have a problem with that gas he give me the track empty.
María TVery happy that Bob Stalcup understood that the additional miles we put on the vehicle were due to U-Haul changing the dropoff location and reversed the charges. Appreciate it!
Timothy FThe office was closed when it was time to pick up my truck, I ordered three types of dollies I only got one, old and hard to operate. This location can be improve in so many ways.
Marcos R