Customer did not leave a comment.Eric B.
Customer Reviews for Tewsley Auto Parts & Recyclers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the manager was very helpful but trying to communicate to hamilton office was unavailable to check on our payment situation we trust it t o work out the original office in st. catharines were horrible when we went in to check on our order. they were rude and we were alarmed when told we might not even get a truck we did have to drive a half hour on highway to pick up truck we were not informed when booking of all this we had movers only for certain days because they took time off work and were told the truck might be a few days late. we only had that day to moveRon H.
Customer did not leave a comment.Robert H.
I never received a message with the lock box code or where it was located. I had to call. I then had extreme difficulty unlocking the lock. It was said they were aware of how difficult they are to unlock. I think a new method is needed.Katharine M.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Ehab A.
Nothing, the rental process was seamless when completed online.Gary H.
Customer did not leave a comment.GARY C.
Well for starters I wouldn't start by charging people gas when you're forcing them to drive 45 minutes away from their home in a gas guzzling U-Haul truck. Second I wouldn't wait until 3 days before the end of the month which is the busiest time to rent a U-Haul to let the person know that the size of truck that they ordered is not available and you have to reduce the size for their destination move several hundred kilometers away. By the way this has nothing to do with the pickup location so much as it has to do with your fundamentals as a company to pick up location was fine the people were nice it's U-Haul that's broken.ERICLESLIE P.
Customer did not leave a comment.Patricia S.
Clean the truck. The previous user hauled trees, soil and materials that probably contained urine as the truck stunk. We had to spend 1 hour bleaching and mopping the truck just to use it!ADRIJANV L.
Customer did not leave a comment.Allan D.