Customer Reviews for Texan Self Storage
(U-Haul Neighborhood Dealer)

71 reviews

4123 E US Hwy 290   Fredericksburg, TX 78624

(830) 990-0399

Hours

  • Mon-Tue: 9 am - 4:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(830) 990-0399

4123 E US Hwy 290
Fredericksburg, TX 78624

Services at this Location:

Hours

  • Mon-Tue: 9 am - 4:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MONICA L. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
1.0

Customer did not leave a comment.

Jacq D. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Ngun C. 
Rating:
5.0

Super friendly. Even though this location is a little further from my home, it is worth the extra drive for the friendly and clean location.

Mindy C. 
Rating:
4.0

We had a problem with the App. It wouldn't let us in for the return.

KATHLEEN B. 
Rating:
5.0

Loved the receptionist at this location! She was so friendly and made this a smooth experience! She even offered us water and candy when we came to drop off the truck. It was greatly appreciated and will use this location again if ever needed! 5 STARS

MELANIE H. 
Rating:
5.0

Customer did not leave a comment.

TODD KELLY D. 
Rating:
5.0

Amber was awesome! Super friendly and greeted us when we came in even though she was with another customer. She even came outside with us to sweep the passenger side of the cab even though it really didn't need it, already spotless. The inside of the building was clean and inviting which can't always be said about places that rent uhuals. Would recommend and rent from them again!

BARBARA F. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Very easy drop off. The woman who helped us was very friendly and kind.

Chris N. 
Rating:
5.0

Truck was clean and ran well. Staff was very friendly. Office was really nice and neat.

Amber N. 
Rating:
5.0

Customer did not leave a comment.

Brenna N. 
Rating:
5.0

The manager was more than accommodating and I would recommend this to anyone in the area. We will probably use this again in the future.

Genevieve M. 
Rating:
5.0

Keep up the good work!

Mitch M. 
Rating:
5.0

Spread this type service around to other locations

martin K. 
Rating:
2.0

No one told me prior that this locations closed early on Sat and that you had to have an online account to self check out. There was a lady named Cheynne that was extremely helpful and very nice. On the other hand, there was a lady named Amber at this location that couldn't have been more rude and unhelpful.

William H. 
Rating:
4.0

The truck was fine, but the hand dolly was old with hard wheels and a dangerous handle. The website at checkin would not find my location at the Texsan self storage. The gas gauge on the truck showed 3/4 full but we were charged an additional 5 gallons for gas.

Deborah H. 
Rating:
5.0

Not a thing, they were very kind and helpful. No complaints!!

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Very clean and professional! Great job!

John M. 
Rating:
3.0

The location was applicable to our moving. In transit a light came on that indicated haul or tow. I called U-haul to inquire on the problem and waited nearly 20 minutes on hold to hear nauseating infomercials to be finally connected and informed that it was no problem.

lou C. 
Rating:
5.0

Customer did not leave a comment.

Jose J. 
Rating:
4.0

Customer did not leave a comment.

Verdie D. 
Rating:
5.0

Customer did not leave a comment.

Julia V. 
Rating:
4.0

No improvements necessary

Johnny W. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
4.0

Customer did not leave a comment.

Samantha K. 
Rating:
5.0

Love this place. Sooooo accommodating, so helpful and soooo welcoming. Cheyenne made us feel like family.

Gary J. 
Rating:
3.0

This is a lame review with generic questions that will not help your customers

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

GIL B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

I would highly recommend this location. It was attended by a very pleasant lady and my rental went very well.

Raymon G. 
Rating:
4.0

They could have let me know about the $100 deposit.

valerie D. 
Rating:
5.0

The lady who works there was super sweet and friendly. Very helpful and genuine. She is a wonderful asset to her employer.

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

More affordable, walk out with customer and check vehicle.

Karri K. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
3.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Amber and the team are AWESOME! Very helpful and friendly. And it's nice to have a very clean bathroom, treats and cold water! Texan Storage is the BEST!

Linda G. 
Rating:
5.0

Customer did not leave a comment.

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Please have a space to allow review of the movers recommended by U-Haul? The two men who loaded our rental van were fantastic and I want to provide a glowing review for Herstis and Kierre. They were professional, courteous and we never would have succeeded in loading our 15-ft van without their expertise and strength. Amazingly helpful! I would ask for them by name anytime!

Juli B. 
Rating:
5.0

Customer did not leave a comment.

JR A. 
Rating:
4.0

Process could be faster. Truck was clean and well maintained.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Advertise more

Juanita M. 
Rating:
5.0

The nice lady that rented the truck to me was fantastic. Thanks again

michael L. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Very friendly and helpful

DAVID G M. 
Rating:
5.0

The gal was very helpful! Easy and great, again, Thank you!

Dana A. 
Rating:
5.0

No improvement needed.

Lillian S. 
Rating:
5.0

Super nice people at this location. Will be renting again (soon)!

Cam M. 
Rating:
5.0

Customer did not leave a comment.

Neal N. 
Rating:
5.0

Customer did not leave a comment.

ANNA M. 
Rating:
5.0

Keep doing what you are doing. Great advice, suggestions, and help from Amber, things I would not have thought of. We were able to get everything packed, loaded, and unloaded in one day. A very clear 10 for customer service and friendliness on a 1 to 10 scale.

ROLF S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Gabe L. 
Rating:
4.0

Customer did not leave a comment.

BOBBI S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

The pick up location was fine but the reserving process on your website was terrible. Very hard to use! I ended up going in to the pick up location days before to get help refining my reservation.

Meredith H. 
No reviews have been submitted for this location.

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