There were no personnel at the location I dropped off my rental truck but with the U-Haul app the checkout process was quick and easy.
Malcolm D
Customer Reviews for That Old Thing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great. The proplwere helpful and friendly.
Jared LVery Nice, very professional and very accommodating. Thank you
GAIL WI was not informed this is a drop and go location. The website showed they were closed on Monday, my scheduled delivery date. A man phoned me saying my delivery was late and if I neededto rent an additional day he needed to know. That was the moment I was informed the location was a drop and go. He spoke to me like I should have known that information.
Donna MEverything went well on both ends. No improvements.
Paul HFriendly and helpful owners. Rental was super easy and will go here again for my rental need.
Jason MSuper friendly and helpful!
Doug SI am writing to express my frustration regarding a recent reservation I made for a two-wheel car dolly. I reserved the equipment two weeks in advance of my scheduled pickup date. However, I received a call only one before my pickup informing me that the dolly was unavailable at my selected location. I was told the nearest available unit was 45 miles away, or I could use a four-wheel car trailer instead for the same price. I would like to understand why the item was not available despite my advance reservation. This experience defeats the purpose of booking ahead of time. I look forward to your explanation. Regards,
Keith DTold my husband he needed to fill up the gas tank before returning it. I was the one who picked it up so he didn't know we started with just 3/8 of a tank. He called me as he was filling up. I assured him he did not need to fill up. 75 dollars later he was just over 1/2 a tank. I call the facility to check why he was told to fill up or be charged. They stated he misunderstood and was just supposed to put it back to 3/8. Not what was said to my husband. Will not be using this location again.
Angela AWell, the store wasnt open at 10am when I was supposed to pick up the trailer. Didn't even show up until about 1020. The hook up was fairly quick and easy, but once we got moving we noticed a little pull from the passenger side, once we stopped we noticed that the frame of the trailer was completely bent. Sucks that this is the only guy in town who has trailers for rent.
Stephen Sreception was very unfriendly and wanted us to come back later Also, overpriced
Charles JNothing can be done. They were great people. And very helpful.
Michael FQuayla was quick and delightful. Their Tehachapi location is super convenient and clean! :)
THERESA MLocation and equipment was great. Pricing is deceptive. "$19.95 for in town moves" came out to over $80 with only 15 miles driven. Fees, extra charges, mileage. Maybe make an inclusive price and even at $50/day flat I'd rent it. But the fine print charges is a huge turn off. I'll look for another rental service next time.
JESSICA wThe car transporter had a large, long cut on the tire. It should have had a pre inspection before being rented out.
dennis bCustomer service at location was poor. The female working was rude and always had her baby crying at work. Everything was bodering her and in a bad mood.
GERMAN SI had to clean the windows when I got it, but the back compartment was clean. I cleaned the windows again before I dropped it back off. I liked being able to do the lock box thing. The one mirror on the passenger side wasn’t adjusted right for me, but I couldn’t get it to move.
Jenifer TFast and friendly
Crystal MTyrone helped me and took my trailer and called customer service understanding that they had screwed me over
John CGreat customer service.
Melissa RNothing really.good service allover
Shelia WGreat location to shop and pick up a Uhaul! The store is beautiful!
TRUTH AI have to say the young lady that helped me was outstanding!! She was so nice and made me feel so comfortable. I will definitely reserve another u-haul here! I highly recommend this location!
KELLIE VTruck was clean, very clean. Quaila is always helpful and personable.
ROBIN GFocus on customer ASAP and acknowledge them quickly
CHRISTOPHER KThe customer service was excellent. I have nothing to improve on.
DEBORAH SQuaila was very helpful and friendly.
ROBIN GCustomer service was friendly and helpful and thorough.
GREGORY WGreat location, excellent customer service!!
Teresa HGreat service. Quick and easy. Very friendly staff.
LEONALDO PExcellent customer service
ALICIA MGreat customer service recommended for everyone to use their services.
MIGUEL IMake the check out faster.
MARK SGreat friendly customer service and support. Recommend that if you need a U-Haul in or around Tehachapi that is the spot for you.
MIGUEL ISmooth experience.
PAUL AEverything went well. No changes needed.
CHRISTOPHER GAwful service and customer support. Didn't honor online reservation price, charged me twice as much, messed up the rental contract, delayed me by nearly an hour and then despite the truck being on time, because it took the representative a few minutes to finish up with a customer and get to our truck, he tried to charge us an additional 7 days due to it being "a few minutes late", which was the time he spent handing other customers. I would recommend using any of the other available uhaul rental sites in Tehachapi. There are plenty and offer better service and friendlier reps. Avoid That Old Thing rental in Tehachapi at all costs.
RANDI EThanks, awesome truck with 7.3 Godzilla motor!!
Michael QContacted to extend drop off. Was helpful but did not inform or explain the extra daily fee, also charged for 3 days not 2 days extra with not explanation upon return.
Mark LAwesome service. Quick and friendly
DAVID VExcellent customer service, everyone friendly. Antique store office made me want to shop.
Christine DNothing! The owners were extremely friendly and ensured I was well taken care of!
ANTHONY PWas met at the vehicle...great service great environment, helpful staff. He EV had a story to share with us.
GERALD MVery friendly and professional. They even opened up their shop an hour early to get me on the road!! Thanks!!
GALEN SUsed the drop box. No issues
KATHY BFriendly staff and seamless process.
JOSEPH BFriendly, fast service. No complaints.
MIKAELA GVery easy to get equipment and to return
Christine KIt’s all good!
STEPHEN LWonderful service, this location is in exquisite antique shop and well maintained.
RAYCHELLE WLarge parking area makes pickups and trailer hookups easy. Lots of turn around room. Friendly staff, nice shop to wait in of there are delays.
JESSICA W