Customer Reviews for The Comfort Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Comfort Motel

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MICHAELL D.
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Customer did not leave a comment.

RYANA M.
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Customer did not leave a comment.

Joe R.
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Clean the cab between rentals. The vehicle hadn't been cleaned with empty coffee cups still in the cab. Fill up the tank between customers. The gas tank was almost empty at pick up. Have clearer instructions on where to find the keys with online pick-up.

ROBERTTHOMAS L.
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Truck was fine, very old and takes a lot of gas. Biggest compliant is that the tires weren't winter ones and I was sliding all over the place. I complained to the guy at the desk and he couldn't care less. Would not recommend this location to anyone

ANDYC F.
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Amar is great to deal with . Always has been a awesome experience with him

Daniel N.
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Customer did not leave a comment.

Alexander N.
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Customer did not leave a comment.

GLORIA H.
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Customer did not leave a comment.

FREYNER J.
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This location is located in a motel that looks like it should be torn down. There is no where to safely leave your vehicle. The owner of the motel seems really nice, the location itself does not.

zhao H.
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Customer service is so good, and reasonable price.

NICHOLASW N.
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Friendly staff

COLINJOHN B.
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Customer did not leave a comment.

Andre P.
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We booked for the Barrie location then last minute we needed to go to Bradford to pick up the truck and drop it off. The truck had terrible tires, slipped all over. They charged us an extra $20 for 2 blankets that we never had and when we called to ask them, the person on the phone hung up on me. Overall a horrible experience.

ANDREWGREGORY P.
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Booked car dolly at another location, received a text saying that I would get a call from head office, recurved no call, only an email later the night before my pickup, which lead me to a location that didn't even exist.

Adam T.
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Customer did not leave a comment.

ANTONIOM F.
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the Truck was in horrible condition and the pick up location was not any better

Robert P.
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There was no snow brush and a fresh layer of snow covering the vehicle. The truck bed was also full of snow

ABDUL H.
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Put winter tires !

EDWARDF M.
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Facility not clean Cab of truck not clean but the cube was. Truck in good mechanical condition Service person friendly Overall I am happy

Ricky M.
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great experience renting the uhaul van, friendly helpful staff have used this location before and will use it again

BRUCE C.
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Customer did not leave a comment.

Paul J.
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Customer did not leave a comment.

SERGEY K.
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Customer did not leave a comment.

WILLIAMS R.
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Customer did not leave a comment.

SERGIOJ M.
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Nothing great service and very helpful employees

SCOTTD W.
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Customer did not leave a comment.

LLOYDC D.
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Find someone that actual wants to work ffor uhaul. It sure seemed he was forced to work and didnt want to be there. Someone with a little customer service would work

ANITA C.
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We used the online drop off. It was easy to follow, easy to submit pictures.

Gregory R.
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When a truck is booked make sure you can supply it You failed to supply a 26 foot truck on my expected booking date which makes your service unreliable would NOT use u or recommend u to anyone

kenneth C.
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Customer did not leave a comment.

JUSTIN P.
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The cab of the truck was filthy. (would have rather rode in the box) The location is in a motel that is occupied by residents (mostly homeless) vs. overnight guests. The clerk/agent was friendly enough, but that aside, worst Uhaul experience in 10+ years!

Mohammad A.
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Good

ANDREWDAVID W.
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Customer did not leave a comment.

Octavio M.
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Customer did not leave a comment.

Scott S.
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I reserved a 20 ft truck and when I went to pick it up there were no trucks available. we were moving and had to wait until almost noon to get a truck and ended up renting a 15 foot truck as well because of our time restraints. order # 28297243 The man working at the Bradford ;location did his best to assist us and was helpful when we returned the trucks.

Philipp V.
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Customer did not leave a comment.

JIAHAO Z.
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Customer did not leave a comment.

Bohdanna B.
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More trailers for choice

PAULOF M.
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Customer did not leave a comment.

GORDON S.
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Customer did not leave a comment.

ROCH B.
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The pick up/drop off facility is a little scary.

joseph L.
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Customer did not leave a comment.

Shane B.
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I wouldn't recommend Uhaul to anyone it was an extreme disappointment and the service is sad , do to uhaul not having the truck available for the time I had booked it , I was told I would have to drive to Barrie to pick up a truck and honestly I couldn't because I have two young children , I asked what else could be done and said how am I to do this the lady on the phone told me she has no boss and is not answering anymore of my questions , then hung up on me and cancelled my service all together leaving me scrambling to find a truck last minute which was a 15 foot truck that was not what was initially booked . Uhaul does not treat their costumers with respect or decency and that is sad considering it is already a stressful time . At this time out of five I would give Uhaul a .5 star rating out of five .

Maciej Z.
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Absolute nightmare. Reserved a truck in Midland, ON to move my mother. Drove 2 hours from Mississauga, only to find out the truck isn't there. Spoke to a rep over the phone who just kept making excuses and was of no help. She did offer me $50 credit, but thats not the issue, I still had no vehicle to move with. A 10' cube van was offered that was located another 100 km away in Bradford. Not only did it take me an hour each way just to get the van, I had to make 2 trips moving my mom out. So you can imagine the additional KM i put. The extra mileage I was given didn't cover all the extra trips I had to make. This review is not about a particular location, but u-haul in general. What is the point of having online registrations and check-ins, if you don't honor them. To any potential customer, be wary when renting online, especially when your pick up location is in a small town .

JUANC G.
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Dont rent what you want ., rent what the customer needs.., a d lie about it..!!

STEFANWALTER M.
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Office us what it is in a 2 star motel. Amer was very helpful.

TAELOR B.
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The app doesn't work in Canada and I couldn't collect it with my phone. The clerk was good.

robert E.
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Staff were excellent, but not the location we were expecting to pick it up (expected Newmarket), but close enough. Trailer itself was easy to hook up and towed beautifully.

TRIFONANTONOV T.
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Customer did not leave a comment.

Jose Augusto T.
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Tracy C.
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Kimberly R.
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With the Covid 19 affecting everyone, I was very thankful to have a truck for the move. Thank you

Mark M.
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Customer did not leave a comment.

Marc O.
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Dirty, smells bad, questionable people around. Bad parking lot

Bernard K.
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Customer did not leave a comment.

ryan M.
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The check in was very difficult. I also don't love that I originally booked for a uhaul in breton for a move in alliston and was automatically assigned a truck in Bradford. I would have saved a lot of money with how little driving we actually did for the move as it was literally around the corner. Except I had to pay mileage from Bradford to alliston to everett and back to Bradford.

Andrew L.
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The truck was low on oil, the service light was on. It required 3.5l of coolant. The drivers side mirror was seized and couldn't be adjusted. The driver side door panel was insecure and continually rattled.

Michael G.
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Customer Service by agent was very good. Trailer was 3 hours late with no replacement available and no advanced notice - this impacted my schedule. Office area is very run down needs a clean up.

pedro B.
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Great service.

paul G.
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i did not like that i had to kill 4hrs of my day to drive to bradford then midland do my thing then drive back to bradford then back to midland because u can never get a truck were you want it so it cost u more in miles and gas

DAVID P.
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Customer did not leave a comment.

MARCELLO D.
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Customer did not leave a comment.

ANDREWJAMES B.
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Very friendly and helpful on pickup. Same on the drop off as well. Keep it up!

KENNETHN L.
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Truck was late coming back but the man in the office called the people that had it and even stayed open later for us to rent it when it finally was returned.

Giambattista P.
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I was scheduled to pick up at a location closer to my home...within 30 minutes actually. Instead, 24 hours before the scheduled pick up I received a text stating the trailer I reserved was 1) smaller and 2) pick up location was now 75 kilometers from my home! The change in location had a negative impact in that it delayed me by 3.5 hours, as the drive to and from pick up was a 150 km round trip. Not efficient or acceptable, however given the short notice, I had no alternative option. As well, changes in size of the trailer on such short notice may impact others who've booked the trailer as the usage time required may increase due to the size decrease. Hope this helps.

PETERGUMMING U.
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The main office was really dirty, smelly, and just unwelcoming. The trucks where sorta clean, the back was not swept out from previous customer. The gas tanks are only 1/4 full basically empty. The side mirror was broken, every bump in the road would move the passenger mirror witch is totally unsafe and so dangerous. Nothing was sanitized nor covid19 ready.

Derek D.
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Customer did not leave a comment.

jesse S.
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Did not receive dolly's with my order and you still charged me, despite me bringing it up on multiple occasions.

Bao Xia F.
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Customer did not leave a comment.

Farzad G.
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Customer did not leave a comment.

kai Q.
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Customer did not leave a comment.

Greg G.
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The on line booking and on line pre check in very easy to navigate. The proprietor was very helpful and ensured trailer was properly attached to vehicle. Very simple smooth process. Proprietor also assisted when trailer returned.

JASONR P.
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The service was ok but the van was given to me with no working signal signal front and back. I did not check the lights when I checked out the van only the out side was check. I noticed it only after I got the van home at night. The van gas in unsafe condition to drive. I called and told the rep, he said I could bring it back but I didn't as i was already at home and was bringing it straight back the next day.

KIRILL K.
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Customer did not leave a comment.

ROBERT G.
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The manager was very helpful and kind.

Mike W.
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Customer did not leave a comment.

LORRAINEA M.
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The owner has very good costumer service skills, he is very polite and has good manners

KATHLEEN C.
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Nothing to improve I was well taken care of

sema S.
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very professional and nice

GHENADIE R.
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Customer did not leave a comment.

Christine B.
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Reception area could use some cleaning/updating/de-cluttering, but it did not affect the service which was excellent.

Christine L.
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Friendly staff but the smell in the office was awful. Previous comment submitted was for wrong location. The Newmarket location was excellent in every way. The office on highway 11 was clean but the smell was blinding.

Tara S.
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There was no one at the location at the scheduled pick up time. Pick up time was 7:30am, apparently they open at 8am but still no one there at 8:06am when we decided to just leave.

Dan F.
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Customer did not leave a comment.

Bailey W.
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Customer did not leave a comment.

Peter R.
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It would be nice if vehicles were gassed up when you get the vehicles.

Laura L.
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We used blankets, but the van could have been somewhat ckeaner. The gentleman at the desk was quick and efficient. Seamless experience. Will use this location again.

Chris M.
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Customer did not leave a comment.

Warren C.
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Truck ( pickup ) was a brand new Ford with 6000 km. Truck was filthy inside and worse, was very low on engine oil , had to put 2 liters of synthetic oil from my own supply to bring it up to between the low and high mark. Not sure why this was so , truck should have been fine from the factory. Checked again at the end of the rental and level was consistent.

Eric K.
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It took 4 attempts to get a truck and several (6 in total I believe) calls to Customer support to arrange this rental. There was confusion, and repeatedly bad recommendations on pickup locations for vehicle. The final location did have a vehicle, but blankets were forgotten. Although a refund of $5 was provided, I needed those blankets. The original scheduled pickup location was not even open, and owner was AWOL. Together with a poor customer service experience, I am quite disappointed in the whole experience.

andrew Z.
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Customer did not leave a comment.

BRENDA B.
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You need to hire better people that can take down the correct information when vehicles are being ordered. I called 4 weeks in advance before the end of the month and placed an order for August 31/19 the order was changed 3 times by your workers, I was to originally to pick up a 15' truck in Collingwood. I got a phone call a week or so later and was told that my truck is now in Barrie, I can pick it upon August 31 at 9am. I then get another call from your works that my truck in now a 20' truck and my pick up is in Bradford not Barrie, I was moving from Barrie I was and still am very disappointed and discussed and dissatisfied in the hole thing. I have told all my friends and family my experiences with your company u-haul. I will post on my all social media how bad u-haul really is. To many dishonest people work for u-haul.

Mark C.
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Customer did not leave a comment.

shavkat A.
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Customer did not leave a comment.

Patricia S.
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Customer did not leave a comment.

matthew D.
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Customer did not leave a comment.

maria A.
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Customer did not leave a comment.

scott C.
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Over charged on gas. Prices are .99 and was charged 1.45 a litre, never recommend you

josh W.
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Start to finish the process was aweful. Service was very poor from sales staff. Good scheduling manager and site manager but cs and sales staff should be reprimanded for how I was dealt with.

Giuseppe M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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