Customer Reviews for The Computer Clinic
(U-Haul Neighborhood Dealer)

1,426 reviews

22 Midlake Blvd SE No 512   Calgary, AB T2X2X7

(403) 256-4308

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(403) 256-4308

22 Midlake Blvd SE No 512
Calgary, AB T2X2X7

Services at this Location:

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was clean enough, however, there was either no windshield washer fluid in the reserve tank, or the line was frozen. Made for a messy windshield driving back to the location. Also, might be a good thing to let renters know somewhere in bold letters, they need a 2nd piece of picture ID when picking up via mobile app. Good thing I happened to have my passport with me as well as my license.

Barbara-Ruth D. 
Rating:
4.0

Your representative in the store are not approachable. He need to be nice to your customer.

Jessel G. 
Rating:
1.0

Service was terrible, employee didn't perform pre-trip then when I drop the vehicle off, he didn't do post-trip check with me. I waited in my car just in case he decide to do it. Then I saw him left. Then the next day I receive receipt include fuel charge, I tried to clear it with the employee but no one answer the phone and didn't call back. Never recommend this location again.

The Anh T. 
Rating:
4.0

Please ensure the windshield fluids are sufficient for the driver. The truck's windshield was super dirty. It was difficult to see and drive on a sunny day. Also, the interior was extremely dirty. This truck needs professional cleaning. It was unacceptable.

Annet C. 
Rating:
5.0

Simple and very easy process. Everything went very smooth and we were able to get our move done and return the truck a day early. Very good service and affordable.

Michael S. 
Rating:
4.0

I understand the weather in Calgary is not the greatest which made the truck dirty all around on the exterior and in the interior too. Also, the windshield had a huge crack that should be taken into consideration. On the brightside, great online services. The smoothest pick up and return ever. The key was of easy access.

Maycon C. 
Rating:
4.0

The washing fluid tank was empty. Calgary streets have snow this time of the year. The temperature increases and there was sludge and dirt that reached the windshields. No having washing fluid is bad. The 10ft truck got stuck in the snow all the time. I suggest installing more suitable tires for winter or all seasons. The UHAUL mobile application did not worked for picking up the truck. The browser application did work.

jorge S. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
1.0

The location was not convenient, we had to go across the street to get the truck. When checking the back of the truck there was no furniture dolly or furniture pads, which was very disappointing. Would never recommend this location to anyone. This is also not the first time we have had issues with UHaul and what was included in the back of the truck.

Archieto L. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
2.0

Rental location was not very helpful. I made several calls and left messages looking for information on the rental with no answers.

Brennan M. 
Rating:
1.0

Put some windshield washer fluid and new tires on the truck.

Ian M. 
Rating:
5.0

Rented twice. Easy process.

Ian M. 
Rating:
1.0

I fill the gas still that rubbish guy charged for the fuel and was talking arrogantly

VIRAL P. 
Rating:
3.0

We booked a van online and when we arrived the gentleman told us he had no vehicles. We assured him we could have the van back before the other customer needed it. Not very friendly.

Kim M. 
Rating:
1.0

The gentleman that was running the show was not friendly at all miserable actually.there where 2trucks outside and he made us drive up the street to pick up our truck

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Francis O. 
Rating:
4.0

Good other than a minor computer problem checking in

Andrew J. 
Rating:
5.0

Love the online check in process which is easy and quick. However, after-hour check out link was not working for me and I was afraid of being overcharged despite of returning it on time. Overall, I had a great experience renting U-Haul and would recommend it to others.

Munseoung K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS U. 
Rating:
5.0

Customer service was great, quick and easy pick up and drop off.

Natelle T. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
2.0

Customer did not leave a comment.

Brett W. 
Rating:
3.0

It's not easy to find the place. No sign

ALI A. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
1.0

Was promised a refund did not Recieve it was charged xtra for gas when tank was returned with more gas than we got it with at the start. The Calgary guy was very rude and the Dawson Creek guy had no clue about anything. We will not ever use Uhaul again HORRIBLE EXPERIENCE!

Matthew M. 
Rating:
1.0

The guy running the store was rude and did not adequately address my concerns about potentially being double charged for a uhaul, as I provided payment details online when I booked (had to) and yet was still asked for a credit card when I went to pick it up. He was very short and provided some of the worst customer service regarding a legitmate concern. He also seemed pissed off when I told him I was unable to complete the check in online. So rude. Do better uhaul.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

This location difficult to find. Personnel would not even think of helping me until U-Haul sent him a contract. I had to drive the truck to a location about three blocks from the office, and walk back to the office. Thank you once the contract came I was given a key and had to walk back to the replacement vehicle. Nothing was looked over with the customer, just told to go.

keith D. 
Rating:
5.0

The service at the outlet was excellent. the gentleman was attentive, knowledgeable and accommodating.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
1.0

The guy was not pleasant to talk and he needs the classes on customer care. It was not welcoming.

Rushik D. 
Rating:
4.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

The guy who was working there was so rude and did not behave properly

reza S. 
Rating:
3.0

Customer did not leave a comment.

Manuel M. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Be friendly and helpful. Vehicle was as expected but I felt like a complete inconvenience to the staff

Deb K. 
Rating:
4.0

Sigh - I accidentally booked for NEXT Wednesday/Thursday, instead of this one - your agent kindly offered to rent me a truck due to go out the following morning at 9:00AM allowing me to pull an all nighter instead of just being totally screwed. Many thanks.

Cal M. 
Rating:
1.0

The guy should not be customer facing. My drop off appeared to be an inconvenience to him, he was not engaged at all and was dismissive to my questions.

Chris H. 
Rating:
5.0

Great experience overall

Michael R. 
Rating:
3.0

The agent was not helpful. I wanted to know the inspection process for the damage protection insurance. He just said that I have to do it online. Afterwards I found out about the link. Also when I returned the van, no inspection done, even though I asked for a joint inspection. Not very reassuring!

Charles N. 
Rating:
3.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

I went in expecting to have a somewhat negative experience based on his reviews to begin with, and right from the jump I was met with a negative “what do you want” tone. Barked at me asking if i had a reservation, tried to shove the insurance down my throat as if he couldn't continue with out it, said uhaul implemented some new policy. I asked him if i could see the screen, because he said the next button wouldn't light up with out it, sure enough it was green. I looked at him and said Just hit the button. The rest of the time consisted of silence and signatures.

brandin H. 
Rating:
4.0

Customer did not leave a comment.

Cam B. 
Rating:
1.0

They don't carry any type of dolly to help with moving so you are forced to go to a different location to obtain it. The customer service was VERY poor. Nothing was explained to me - how much per km I would be charged or how much gas I would be charged if I don't fill it up. Just overall a bad experience and will tell all my friends and family about it. …the guy could not even muster up a smirk or a half smile or anything. It appeared we were invading his space and he has better things to do anyway.

Samantha H. 
Rating:
3.0

Have an employee inspect it before it is rented out to ensure that everything is in order.

William C. 
Rating:
3.0

Customer did not leave a comment.

Alexandre M. 
Rating:
4.0

Nothing, Jim was great!!!!

Bruce L. 
Rating:
2.0

- The truck had hard time starting and needed maintenance. - I got charged extra for gas, while I have a picture + recepts to prove I filled the tank right. They never responded to my emails. Very disappointed. If I could speak with someone from head office I would highly appreciate it. Thanks!

Mitko T. 
Rating:
1.0

Completely overcharged. Not even want to go through. Never going back

Younghwan K. 
Rating:
4.0

Customer did not leave a comment.

Christiaan B. 
Rating:
5.0

Thanks

Sami E. 
Rating:
2.0

Customer service at this location was very bad, person at this location kept telling me my credit cards were not working but in fact the problem was with there machine and I wasted almost 45 minutes sorting this out and the guy didn't even apologies for wasting so much time. Also wen booking online I declined insurance but this guy charged me for it and when I asked if he could remove it from my contract before I made my payment he declined and was very rude about it.

AmanPal B. 
Rating:
3.0

Customer representative have to more polite and explain process in detail.

MILIND D. 
Rating:
5.0

Customer did not leave a comment.

Igor K. 
Rating:
2.0

I had reserved a truck that was a 1 minute walk away from my house. The day before I was supposed to pick it up I was told it wasn't available and would have to drive 60km to pick up an alternative. The rates for the rental was outrageous. I drove from Vancouver Island to Calgary and it cost me $500 less than it did for this trip which was half the distance. I will try to avoid uhaul in the future.

Ryan O. 
Rating:
4.0

Customer did not leave a comment.

Desiree O. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
4.0

Maybe the location could have a person open earlier, like 7AM. When moving a household we need all the time of daylight. Could provide a pin for closing the back door latch securely while on the road.

Reid G. 
Rating:
1.0

The man that was working at the Computer Clinic @ 1pm was the WORST CUSTOMER SERVICE I have EVER experienced. He was aggressive, combative and extremely rude, cutting me off when I would try to speak and trying to boss me around ever chance he got. He YELLED at me to turn on the u-haul and wouldn't give me a tour for damage - I had to do it on my own. He was so rude I will never go back and still am shocked at his lack of skill. He got very set off when I declined the additional insurance cover and kept repeating rudely (6x+) that my credit card was gonna get charged the full amount of damage.

Stephenie D. 
Rating:
5.0

Thank you!

Sue M. 
Rating:
1.0

Two things, we were charged more mileage than what we travelled. I have google maps and know the exact mileage. I believe the odometer is set to slightly more than it is supposed to be. Also , I purchased gas as required only to be charged an additional amount that was not warranted. It is not digital, and is highly subjective. I think this dealer is cheating customers on mileage and on gas. I would never use this location again.

Brenda H. 
Rating:
1.0

When we picked the vehicle the gentleman was very pleasant. The inside needed to be swepted. We returned the vehicle the nxt day and put the key in one of the boxes My husband got a call on monday morninh from another gentleman and was told there was a problem. When asked what the issue was he said we left a cup in the truck and asked to come and get it out. We had moved on the other side of town. So he went and removed it. When arriving at the store the gentleman called him a slob and being stupid for putting the key in the wrong drop box. My husband apolized for putting it in the wrong box as he did not know. The gentleman told him that he was not a cleaner and that they did not need our business.

Jackie M. 
Rating:
4.0

Overall had a good experience.

Jayesh P. 
Rating:
1.0

Clean the van, personal be more helpful, polight and friendly

Rui D. 
Rating:
4.0

Customer did not leave a comment.

allan C. 
Rating:
1.0

The owner was really rude, unkind, and unhelpful. He even did not greet me and he did not explain where the parking spot when I return. The most weird thing is that he charged fuel fee, $20 more, to me although I refilled the gas more than the first. He did not want to check with me but he pushed me to go home and leave the key. I noticed that he did same things to other people when I read the google review. I had one more reservation there but I surely cancelled it. He is such a swindler.

Yongrae N. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
3.0

Customer did not leave a comment.

Krista R. 
Rating:
1.0

They have bad customer service, improve more on the interaction with the customers. They are like, wait outside, I'm still dealing with another customer, here is your key and leave the key here.

Cesar V. 
Rating:
5.0

Great customer service! Very friendly and helpful!

MAURICIO E. 
Rating:
1.0

Customer did not leave a comment.

Sheryl D. 
Rating:
1.0

The guy working there wasn't very helpful, or friendly. Place was a dump

Allan H. 
Rating:
5.0

A known issue with the passenger side wiper blade was not divulged to me before I left the location. During a snowstorm a couple hours later the wiper blade self destructed when the wiper speed was increased. I was unable to see out that side for the rest of the rental. I immediately called the pickup location to let them know the wiper had broken and that was when I was told that the damages wiper was known about before I left and I was not told about it. I was not impressed.

Barb N. 
Rating:
5.0

Really easy

Asha S. 
Rating:
4.0

pickup was a bit confusing

Chelsea K. 
Rating:
5.0

Very goid

VEENA N. 
Rating:
5.0

Customer did not leave a comment.

Sergio L. 
Rating:
2.0

He canceled part of my order without consulting me. Like...deleted all the furniture pads without asking. If you don't have room for the furniture pads in the location lock them in the cab of the truck?

Stephen T. 
Rating:
1.0

The staff are rude and unhelpful.

James D. 
Rating:
1.0

After dropping off the vehicle at its designated location I received my invoice online and noticed a $50 fuel charge. The invoice stated that we had returned the vehicle with a 1/4 of a tank less of gas than we had actually returned it. We were extremely unhappy with the extra charges and have yet to hear back from anyone from Uhaul regarding the discrepancy. A photo was taken upon dropping the vehicle off to ensure the mileage and fuel levels were adequate on the invoice. So I am unsure of how the gas level had changed from time we dropped it off despite the mileage when we dropped it off stating 84538 and the invoice stating 84539 MI.

Brandon R. 
Rating:
2.0

Representative is rude.

deventre O. 
Rating:
2.0

The guy who registered me was rude, truck was dirty, there was no windshield washer fluid in the reservoir.

Amirhamzeh Z. 
Rating:
5.0

Thank you Jim Great Service

debra T. 
Rating:
5.0

Nothing I can think of. Quick, friendly, efficient service is rendered from this location

LEIGHTON B. 
Rating:
3.0

No windshield washer in vehicle.

Douglas S. 
Rating:
4.0

Have windshield washer fluid. It was empty and I needed it

Craig F. 
Rating:
2.0

The truck is as parked about 500 meters away from the shop and parked along the road. I had to walk there after registering myself to get the truck. When i wanted to return the truck, there was no available parking and had to wait 1 hour for another car to leave. The truck itself had weird vibration when it would hit 90km/h. It did not feel safe. The cab was muddy and filthy.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

JinchunEric S. 
Rating:
3.0

Price per km is ridiculously high. Other than that all was good

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Guobin P. 
Rating:
3.0

Heating system was working bad

Alexandre P. 
Rating:
1.0

Horrible service, I would never go back to this store.

Jun P. 
Rating:
3.0

The attendant is rude

Juan S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Rob C. 
Rating:
4.0

Customer did not leave a comment.

Laine S. 
No reviews have been submitted for this location.

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