Great customer service! Fast and easy check in and out!
Joseph G
Customer Reviews for The Country Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was great!
Cristine LJust great have to see for yourself
DAVID RMake sure the trucks don’t stink like cigarettes and is actually clean before marking as available.
Tichynna VAs far as I'm concerned nothing. They were very accommodating I couldn't figure out how to make the reservation on my phone and they took over help to me and it was smooth sailing from there. again they were very accommodating
Mary aNa
Jocelyn SYou charged me for a safe move for 15 dollars I specifically didn't want because I was going only local and drove 11 miles. I didn't need that. I didn't reserve it with that.
Joshua STruck was old and battered, should have been retired years ago. The site is a gas station/convenience store NOT a u-haul dealer.
Joseph RMuy buena
Delia JYour rental prices are getting way to high for the average person , the thing is I know I will never hear anything from this complaint
Kenneth PThey were very helpful and very nice very easy to work with I would definitely use them again
Robert KStaff was very friendly and helpful.
Joseph KStaff at location was excellent. They were very helpful and accommodating. I will definitely rent again from this location. Thank you
Timothy MWas initially supposed to pick up 20ft box truck in Monroe, Saturday Morning at 7:00am, but had a lot of problems reaching out to service to get truck, had no luck, very upsetting. We were lucky the place in Goshen was available, we had to settle on 15ft box truck vs 20ft box truck, a lot of extra running around that was unnecessary. You need to provide you customers meeting Saturday service.
PAUL DMake positive that ALL LIGHTS ARE WORKING AND INSIDE TRAILER HAS NO FIRTY NAPKINS IN CORNERS Service man did NOT fix lights as I waited for three hours There was NO RUNNING LIGHTS OR BRAKE LIGHTS EORKING SO I HAD YO DRIVE FTOM N Y TO FL IN DAYLIGHT HRS ONLY!!!
Janet HTow dolly was not safe to be rented. The bracket for the emergency cable was badly bent impeding safe operation. I was told that it was not a problem and could use it. While driving it to pick up my car to tow, I thought better of it and went to New Windsor U Haul dealer with dolly. They told me it was not safe to use and gave me one of their local use dollies even though I was taking it to Virginia. The staff at the New Windsor location were awesome. I would not recommend Goshen location to anyone.
James KThe customer service at Valero is consistently outstanding!
MARKPAUL BVery friendly and informative staff
Anastasia KThe dolly’s rwar light wasn’t working.
Ceasar OThe owner of this location is super nice and helpful. Smooth transaction. Thanks!
Nicholas PWhen we returned the tow dolly I went into the store with the paperwork to let them know, said all was ok. Then we realized we were to call, that was fine.
Louis LClean the truck , put good batteries in truck , maintain truck, put truck in nice working conditions.
JOHNTEMITOPE AThe experience here was horrible, I continually use uhaul equipment on a consistent basis but this was my absolute worst experience. I waited over an hour trying to get my equipment as the owner continually had problems with the uhaul program. None of this review reflected on him personally but rather the program and the support he recieved.
Lawrence FAll information for dropping off was given after the fact the truck was due back by 3 and I had dropped it off at 2 the person at the Valero jusy took my keys and told me someone else would be by to give me a virtual receipt...it wasn’t until I was left a message at 250 that I was aware of the virtual drop off information so I had to drive back and fill out all of the paperwork/photos hoping I don’t get charged extra. Wish the personnel was more helpful with the process seeing as it was my first time ever doing it. Though the trunk was clean I wish the drop off location information was given prior to 250 on a Sunday.
Daniel TThe driver side mirror was broken and had clear tape rapped around holding it when we picked it up.
Luichy NThis location charged me $1 per mile where normally uhaul charges 0.39 cent per mile after you drive over 100 miles. I run a business and this surcharge costed me loses. I’d never rent from this location again or refer anyone
Angel RQuick and easy rental. Store owner was a pleasure to work with
Tara TI was told there was no truck at the location that I rented from and was told someone would call me with a location where one was available. No one ever called me. Hours later and multiple calls I find out my reservation has been switched to another location. The place said even though people had reservations it was first come first serve and people with reservations were still rejected.
Elan BNot very forth coming with info. Because did not now time back I was 30 min late and had to pay for an extra day. Fell very unfair
Scott KThe guy was very helpful and informative considering it was my first time hitching a trailer.
vernica mExcellent customer care
William WSo impressed with UHaul's logistics coordination, flexibility, communication and service. Cannot say enough what a pleasure it has been to work with them - corporately *and at each individual dealer. THANK YOU
Danielle ACostumer service was bad!
Jorge PI physically went into location and told attendant I was returning trailer. he told me he would send me a return conformation text. he never did.
Michael MWas charged for fuel even though I filled the vehicle back up to the same level I picked it up at. The paperwork shows picked up at 3/4 tank anf dropped off with 3/4 tank. Still charged me for 8 gallons of fuel.
Michael DClean and friendly
Ronald jNo clear communication from staff No paperwork documenting the date and time of return. No inspection documenting equipment condition, mileage and fuel level.
James EI had to wait over 30 minutes to get the van I reserved because a previous customer did not return on time and there seemed to be no recourse or urgency in correcting the matter.
Nelson CI paid $92 for a rental that was supposed to be $19.95 plus mileage. What happened
James MAutomatically shifts is a little sticky.
tracy cRental was quick and easy. Equipment was in excellent condition.
CRAIG RTHE ADDRESS YOU SENT ME VIA TEXT MESSAGE WAS "WRONG"!!!!!! The correct address is 2520 NOT 2516!!!!!! GPS sent us 20 minutes east!!!!! YOU MUST CORRECT AND UPDATE THE ADDRESS!!!!! ADDITIONALLY, the truck does not run well and the inside driving cabin over head light DOES NOT SHUT OFF WHILE DRIVING!!!!!!!!!!! OVERALL HORRIBLE EXPERIENCE!!!!!!!
LAURAA MThe location was fine, however, the equipment is never available for pick up in Middletown. Middletown needs to have the equipment on site.
RICHARDV WHow about not requesting a customer to pick up a truck in a whole different state, and actually having trucks available. I’ll make this short and simple, never using UHAUL again.
IDANIEL TDropped off after hours. Nobody there to guide me. Very difficult to park the trailer in this specific parking lot.
Christopher VI got over charged 53$ and had to ask for a refund. Can you help ? Mark McKenna
MARKW MSame story as above the manager of the Valero was also quite petite and could eject the ball from the trailer he called a coworker to help him and the three of us were unable to get the hitch off the ball there was also no jack at that location either then the had to send me to another dealer on the other side of town When I get there the employee behind the desk said that he could not help me because I was suppose to bring it to the Valero location ! I told him they had sent me over to him because the could not get the hitch off the ball then he told me that there was going g to Be an extra charge for that ! Ridiculous! I demand a full refund for the in conveniences and the in aptitude of your staff and equipment
karthyn tEvery went well. Agent was attentive and very helpful.
EARLFRANCIS IThe truck had cigarette ashes. It was filthy. The blankets in the back were just thrown in there. The dolly was rolling around the back of the truck. The truck had 86,000 miles on it. Try somewhere else
JACOBHAINES K