Customer Reviews for The Crazy Book Lady
(U-Haul Neighborhood Dealer)

89 reviews

5058 Cherokee St   Acworth, GA 30101

(770) 917-9099

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Special Operating Hours

  • 4/15/2021 - 4/18/2021: 10:00 am - 4:00 pm

Services at this Location:

Contact Us

(770) 917-9099

5058 Cherokee St
Acworth, GA 30101

Services at this Location:

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Special Operating Hours

  • 4/15/2021 - 4/18/2021: 10:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
4.0

Customer did not leave a comment.

Kathryn J. 
Rating:
5.0

Stacy, was vey helpful & great customer service. Thanks Stacy.

Sandra M. 
Rating:
3.0

The truck had at least one square wheel and was very uncomfortable ride, so uncomfortable that it jostled our insides and we were sore afterwards. My husband mentioned it to the uhaul representative

Richard C. 
Rating:
5.0

Always friendly and fast service Highly recommend

David P. 
Rating:
5.0

Brakes on the unit were very noisy after backing up or using the e brake. The windshield was dirty, making driving in the morning or evening sun dangerous. The floor had been cleaned with something slippery, making getting in or out treacherous. Otherwise, the unit was clean and worked well.

Charlie R. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

A great an amazing experience!! Thank you

Quetzalcoatl T. 
Rating:
5.0

Quick and easy

Mikie T. 
Rating:
5.0

the truck was clean and equipped but it was at 99,000 plus miles and showing its age; the transmission was slipping and the steering was loose--it was pretty nerve wracking; the person operating the location was professional, helpful and fast--I could not be more pleased with her.

rachel H. 
Rating:
5.0

Nope. Very nice lady.

Raymond B. 
Rating:
5.0

Very nice and efficient service!

Danny S. 
Rating:
5.0

I will definitely recommend this location. Awesome customer service.

Janice D. 
Rating:
5.0

I had a great experience.

otis M. 
Rating:
5.0

This location is so good to work with. Helped coordinate pickup time because of unexpected delays on my part. Excellent customer service!

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Easy access with a truck and trailer

Thomas S. 
Rating:
5.0

This is a great place to rent from. Excellent customer service. Called to confirm pickup time on a busy weekend.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
4.0

Customer did not leave a comment.

kenneth P. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

LOMBARDO H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

I cannot recommend this location for any evening dropoffs as we felt incredibly unsafe. The parking lot is pitch black and we encountered 4 different small groups of people loitering, shouting across the lot. The truck we rented wasn't left in the spot pictured and, despite being clean, smelled like wet dog. And I mean that it was an overwhelming smell that lasted the entire three hours we had to be in the truck. Disgusting. Check on your trucks between rentals.

Olivia D. 
Rating:
5.0

Customer did not leave a comment.

Marqueita H. 
Rating:
5.0

A very easy process. Great place to rent from!

Matthew R. 
Rating:
3.0

Using the app to pick up and return was not a good experience. The app is glitchy, takes way too many steps, and in a location with poor cell service, is nearly unusable. I am sure it looked good on paper during the

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

She was so awesome and no e to me and my wife. Excellent customer service!!!

Eric M. 
Rating:
5.0

I feel I got personal service that went above and beyond. When I need to rent another truck, I wouldn't go anywhere else!

Victoria E. 
Rating:
5.0

Customer did not leave a comment.

wayne C. 
Rating:
5.0

Great customer service timely and friendly...i would recommend

David P. 
Rating:
5.0

Customer did not leave a comment.

Daria D. 
Rating:
5.0

The best UHaul experience ever! Tracey Olsen owner of The Crazy Book Lady/UHaul operator is the best.

Darin G. 
Rating:
5.0

I should be credited for traveling over 2200 miles with no air conditioning!!!!

JAMES G. 
Rating:
5.0

Great place the lady was very nice and friendly

Charles L. 
Rating:
5.0

Easy painless drop-off experience. Thank you!

Gregory F. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great friendly service

Craig J. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
1.0

Someone from uhaul customer service needs to call me. I already put in a complaint and no one has contacted me. It was a horrible experience.

Caffrey F. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Excellent service and great location!

Cecil S. 
Rating:
5.0

Nothing to add. It was a good experience. I will use you again.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

CELESTE S. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

We rented an auto carrier. The service was exemplary and overall the trailer was in good condition. We had some difficulty with the ratchet srrap. Mechanism not working smoothly.

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

EXCELLENT SERVICE ALSO

Richard H. 
Rating:
5.0

It was great service.

Murl S. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Really nice ladies who work there. Would rent again!

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Shelley S. 
Rating:
5.0

Really nice people. Process was fast and easy!

Chris J. 
Rating:
5.0

Excellent customer service!

Christian P. 
Rating:
3.0

Again.a terrible system. No personell to help.a d difficulty with the app.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
1.0

I did not order no Uhual I am not sure who used my name or email

Tarita S. 
Rating:
5.0

Nothing. I did have one problem but it was explained to me and I realized that there was an error in MY thinking. I failed to realize the mileage charge was applied but she ran over the bill with me. All is well! Just my faulty brain.

Tracey S. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I was presented with awesome customer service, the two ladies were very helpful and also had great conversation! I will definitely use this service again.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

keith G. 
Rating:
5.0

Great Customer Experience

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Just really super nice people

Daniel M. 
Rating:
5.0

Fast, friendly and clean. Great place to get a great deal. Awesome customer service!

Mark L B. 
Rating:
4.0

The truck loading door must have been opened prior to my picking it up. There were wet leaves over 1/2 of the loading area and the floor was wet. I had to sweep the leaves and towel dry the floor before loading.

Michael H. 
Rating:
3.0

Got my whole return screwed up. Said there was 5/8 of rank of gas in vehicle and I SW 1/4 tak when I got in so they charged me additional money for gas My fault for not verifying. Also my reservation was to check in in one location and they put a different one which almost cost me an additional $250. Not happy at all.

Sherri W. 
Rating:
5.0

A wonderful place to rent from, anytime I need another rental I will definitely go here.

Brent B. 
Rating:
3.0

Place is hard to find - in a book store with uhal parked at other end of lot. No signs to help you find uhaul office. Manager was very professional and helpful.

rick B. 
Rating:
5.0

The U-Haul Representative was very nice and very helpful and got me on the road with no delays. I will certainly use her services again.

Kenneth G. 
Rating:
5.0

The app needs some improvement.

Frankie H. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

There was a leak in the truck. Two pieces of furniture got wet and now have water spots.

Angela B. 
Rating:
4.0

The only negative was not knowing where contact was for pickup. Trailer sitting by itself end of parking lot in small strip Plaza. Person in bookstore was uhaul contact. Had track her down.

James R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW Z. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Great service at a great price in a friendly atmosphere! Stacy was awesome!

Mark L B. 
Rating:
4.0

Some technical challenges with the reservation that required resolution. The location is “non-traditional” but able to function effectively. Truck was not clean at all - full of dog hair and smelled of it as well. I vacuumed the vehicle before returning to help resolve.

Thomas R. 
Rating:
5.0

Super customer service...will recommend this location

Jeff B. 
Rating:
5.0

Clean equipment , the truck was not easy to re Fuel Took way too much time to put gas in due to elbow not allowing fuel to enter

Robert K. 
Rating:
5.0

The owner of the locale was helpful and fair. I will return to this location for future moving needs.

patrick S. 
No reviews have been submitted for this location.

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