Customer Reviews for The Detail Depo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Detail Depo

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Amber C.
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Not over charge, and notify them by email. I should have been called regarding the charge, the second one. This would have stopped the extra charges on my bank card.

Alan T.
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Went to inquire about rental for a future date. Worker was very rude and told us we needed to go online for all info.

Shyann G.
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The drop off person was very rude

MICHAEL C.
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Customer did not leave a comment.

Gregory R.
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Customer did not leave a comment.

SARAH S.
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This truck broke down on the side of the road 1 hour away. We had to wait 6 hours for a tow to Lawton,OK. We had to call people to come from OKC,OK to help unload and reload. The truck we received was in good condition and completed the job. I would like to receive credit for this rental or at least a large discount for this rental.

Denton W.
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The truck had a very bad vibration. It was so severe that the headlights were shaking the entire trip. It made my back and shoulders hurt. I suspect that it had a driveline vibration or bad tire. I am surprised that we made it and that nothing was damaged.

JAMES M.
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Customer did not leave a comment.

Lori B.
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Customer did not leave a comment.

Donald S.
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The reason I would not recommend it is that I was charged for Insurance which I did not ask for nor approve until I signed the ticket .

Peggy W.
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Went so smoothly and no surprises!

Phillip K.
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I wanted a 15ft truck they did not have one , so I had to use a 10ft truck so I had to use more miles making extra trips

MELISSA G.
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Fast, friendly service. Will definitely use again.

Shirley D.
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Renting the truck was the easiest part of the move. The personnel at the U-Haul dealership were the best I have come across.

Vincent A.
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Customer did not leave a comment.

Jason B.
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The air conditioner did not work for this truck. It was 105 degrees on moving and made the move very miserable. I believe we should be refunded part of our money.

Jerri B.
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Customer did not leave a comment.

Thomas O.
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BRAD H.
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Customer did not leave a comment.

Camie Jo H.
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Customer did not leave a comment.

Crystal G.
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RAMONA L.
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Every thing was great.

Sheila F.
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Customer did not leave a comment.

glenn W.
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It's all good.

Brian T.
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Customer did not leave a comment.

Melodee R.
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Customer did not leave a comment.

Rick G.
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Nothing the Rep was great

Ryan B.
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Customer did not leave a comment.

Wayne B.
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Customer did not leave a comment.

John K.
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Leann A.
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Andrew Z.
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Let me choose between 3 trucks and look at all them ro pick. The one I choose was awesome very new, tires were new, lots power, drove excellent. Wonderful

Jack G.
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Customer did not leave a comment.

William F.
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Customer did not leave a comment.

MARIE D.
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I think the site I had to drop off my uhaul here in Lawton the uhaul location on terrenace hills is a rip off, the guy did not want to give me my deposit then your office would only give me 30.00 out of 100.00. That was awful as much as I went through dropping off this uhsul, I am done using uhaul. When i got the uhaul she did not tell me the light was out or even do a walk around to inspect.

Ben D.
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Pick up location was closed when I showed up even though it was the middle of the day and all the information on the internet showed it should be open. I had to call several times to reach someone to come unlock the office.

Joy C.
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This was not my place of choice for pickup but I was transferred to this site via a telephone rep. This place was dirty and smelled awful. This is one time I should have checked in on line to save time. It took every thing within me to stomach the smell. Also, no utility dolly reserved was available for pickup.

Heather B.
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Customer did not leave a comment.

Alex F.
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Will do it again when the time comes ....

Chad B.
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Customer did not leave a comment.

susan M.
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Customer did not leave a comment.

Thomas B.
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Charles C.
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Customer did not leave a comment.

BETTY M.
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Customer did not leave a comment.

Barton A.
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Customer did not leave a comment.

Stefany P.
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Customer did not leave a comment.

ricky K.
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Customer did not leave a comment.

Martha R.
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Customer service can use a little more effort

Martha R.
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Customer did not leave a comment.

Bobby R.
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They were closed. It was after hours drop off

Kelley R.
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Customer did not leave a comment.

Lynn Q.
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The owner was 30 min late.

Jan P.
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Customer did not leave a comment.

Bradley R.
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Customer did not leave a comment.

CYNTHIA D.
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Customer did not leave a comment.

jimmy M.
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david C.
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Customer did not leave a comment.

LaDon L.
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Check out trailers inside & out before offering to customer Broken glass inside trailer. Had not been swept out.

chad lewis M.
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Customer did not leave a comment.

marvin H.
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Customer did not leave a comment.

RALPH E.
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no one was there when truck was dropped off

Taisha B.
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Customer did not leave a comment.

JEFF B.
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Can not comment since I dropped the trailer at night and there was no one there. Did go back the next day and saw the sign regarding calling in the drop. Nice service rep when I called.

Kevin J.
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The owner was awesome but my vehicle was taken with out my consent.

Renee P.
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Customer did not leave a comment.

Betty J.
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Very poor service. Received a text msg saying that they had confirmed my drop off and when I get there nobody was there and the cell number of the person to contact that was on the sign on the door did not answer even though it said to contact them for any matters after hours of operation. Also the place looked abandoned and was not welcoming at all.

Chace F.
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Customer did not leave a comment.

brenda O.
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Customer did not leave a comment.

WILLIAM W.
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Customer did not leave a comment.

BRENDA B.
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they called me the night before to let me know that they only have 10 ft trucks, i ordered a 15ft, they failed to adv me on the phone that there was no ramp on the 10ft trucks. i could have gone to another city to get a 15ft or bigger and would have had i known it did not have a ramp. i am not happy with u-haul and there lack of information up front.

DAVID K.
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Customer did not leave a comment.

NATHAN L.
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Customer did not leave a comment.

MARK S.
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Customer did not leave a comment.

ELIZABETH M.
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Customer did not leave a comment.

allen E.
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Truck was dirty. Food from the previous renter was in the truck. No walk around inspection was performed.

DANIEL F.
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Kind of spare. Smells of smoke. Lady was nice.

Allison H.
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Overall pretty easy. The agent asked if we needed a jack to lift the trailer, which was really helpful. However we had a jack so we just dealt with it. The agent was helpful and nice.

TANIKA M.
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Customer did not leave a comment.

MILTON G.
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If they we smart you wouldn't have another customer.

DON F.
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Customer did not leave a comment.

Liesa W.
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Customer did not leave a comment.

KAY T.
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No one was there when we dropped the truck off. Called after hours number. Woman who answered advised to leave keys and contract in drop box. It was 2:00PM on a Tuesday. Advised we only had one copy of the contract. Just left keys.

RAY R.
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The trailer was great. One of the tires on the rear passenger side kept going low and I had to stop and check it and put air in it but the trailer was great. I really appreciate your help. Thanks

DIANE G.
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Customer did not leave a comment.

BRENT A.
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Customer did not leave a comment.

MICHAEL M.
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This woman was one of the rudest people I have ever had to deal with. My son and I filled the truck with gas minutes before returning it. When she went to check it she tried to tell me we owed more money. I explained we had actually overfilled it and she was wrong, after arguing with me we went out and rechecked it together,where she discovered I was right. She was so rude and acted like it was a beneath her to wait on us. I will never use this location again. I would hope that a company this big would expect better customer service. I know from now on I will go with penske. I have never been treated so rude and was very upset when I left. I hope someone reads this andd oes something about it.

TARA O.
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Did not have all I requested for. Need to tell someone when planning on having the equipment and its not there.

KAITLIN D.
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Customer did not leave a comment.

DIANA M.
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Thanks for the convenience of Renting. The only problem is picking up in 2 places when time is limited

TERRY F.
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no one there at 4:00

Charles N.
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Well done. Friendly.

MARK L.
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I was told te rental had to be returned by Monday before they closed in Denton. That was not the case. i was charged extra.

PAMELA F.
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Customer did not leave a comment.

MARK H.
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Customer did not leave a comment.

CHERRIE B.
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Customer did not leave a comment.

JOHN C.
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The lady that waited on us was not friendly

Caitlin W.
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Customer did not leave a comment.

LACEE N M.
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Never anyone there and it was not explained to me what to do with the keys. I had to call the corporate number to get help because nobody was there and I was there during "normal" business hours.

Bob G.
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Customer did not leave a comment.

EARL P.
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had to knock on the doors at 9 am even though open sign was on

No reviews have been submitted for this location.

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