Customer Reviews for The Detail Shop
(U-Haul Neighborhood Dealer)

177 reviews

1355 W Galena Ave   Freeport, IL 61032

(815) 599-1416

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 599-1416

1355 W Galena Ave
Freeport, IL 61032

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Make it easier as to where to scan a code for the pickup location. All it was was “box by front”. Front of the truck (scanned all and didn't work), is there a box in the front of the building (there was not). We sent an email just to say we picked it up and what we wore so it didn't seem like we were stealing. we left 20 minutes later which made our arrival late.

tia B. 
Rating:
5.0

This is the best U-haul rental I have ever had! Pickup and check-out was incredibly fast. And check-in was effortless. This is a great place to rent from ! Thanks again!

Bruce S. 
Rating:
3.0

Was told trailer had to be picked up in an hour or reservation would be given to another person and then when I got there, there were THREE motorcycle trailers!!! Also, I was given NO receipt nor contract, nor pouch explaining procedure for break downs :(

jack H. 
Rating:
5.0

Customer did not leave a comment.

GORDON P. 
Rating:
5.0

Customer did not leave a comment.

Kirstine H. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

detailshop D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
3.0

Lock box that keys in was broke. Took us 15 minutes to get keys out. We were not told it was broke.

Meredith O. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Nothing. Good service!

craig B. 
Rating:
5.0

I don't know. It was a great experience.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

patricia O. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
4.0

Quick and easy drop off... very friendly and personable!

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Lester M. 
Rating:
5.0

Customer did not leave a comment.

Lester M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Lacy B. 
Rating:
1.0

I will never get a U-Haul from this location ever again! The employee did not know any information about giving us the key to our U-Haul, so we called the manager and he cursed us out for calling him because he was not at the location. They did not want to provide us with the keys and he was very rude !!!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

joe K. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Gretchen P. 
Rating:
3.0

Customer did not leave a comment.

Allen F. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL S. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
4.0

Make sure gas tank is full. This is the second time that tank was at least 1/4 low to start.

David M. 
Rating:
5.0

Well run . Good location

Gary Q. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
4.0

Have gas tank full.

David M. 
Rating:
2.0

Customer did not leave a comment.

GENE G. 
Rating:
5.0

U-Haul Corporate was a nightmare to deal with. I made the reservation in person at The Detail Shop and Todd was great. A day later I get a text that the truck will be available for pickup at a different location at a different time. I called Corporate, spent an hour on the phone, bounced around to four different people. Called Todd at original location and he got pickup moved back to his location. The morning of pickup I received a text that pickup was scheduled at the other location. I drove to the original location and they had a truck for me. A real nightmare!!

judy E. 
Rating:
4.0

Get the driver license process done ahead of time. I wasted 1 1/2 hours waiting for the approval! It was a horrible process picking up the u-haul through 24/7. It wasn't easy, I had nothing but trouble each step of the way. Had to call all the time to get information connected to my account!

kelly L. 
Rating:
3.0

It was fine for dropping the van off, but it was clear that the business was more focused on fixing old cars than doing uhaul business.

MIKE T. 
Rating:
5.0

Customer did not leave a comment.

Lauren J. 
Rating:
3.0

Customer did not leave a comment.

David N. 
Rating:
1.0

Lied about the amount of fuel in truck, took forever to get a call back, said blankets were missing then they magically appeared, WORST LOCATION I EVER WENT TO

John L. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Love that the owner worked things out so that we could bring it back to the same place as we picked up. Thanks for all he did

Elizabeth J. 
Rating:
3.0

The uhaul was dropped off here. We did not go inside the location nor deal with any personnel.

Judy B. 
Rating:
4.0

Customer did not leave a comment.

Alexander V. 
Rating:
1.0

the dealer is a liar and thief. He is attempting to rip me off with false charges and rates. He will not return my phone calls when contacted numerous times thought the past 48 hours. I have filed a complaint with Scott, mgr in Freeport and disputed all charges with mastercard. At time of rental, dealer did not discuss terms or conditions but continually whined about how little Uhaul pays him to be an agent. Going as far to call Jenna, the best liar they have. Why he's telling me this I do not know. I just wanted the truck. Rick Winters

rick W. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Candis D. 
Rating:
5.0

Nothing at all -- it was a great experience all around!

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

Jim P. 
Rating:
4.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Great service. The owner and his employee were more than helpful. The type of old school service I expect when I do business with a local yet national company.

Ted G. 
Rating:
5.0

Wonderful service. Will use this business again.

robert H. 
Rating:
3.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

The only thing I would recommend is to make sure that the 0830 Monday morning customer is not forgotten.

Lynn K. 
Rating:
2.0

Customer did not leave a comment.

Amadi J. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

I did not get the furniture dolly, hand truck or TV boxes, since they were not at the location; i had wanted to pick up the truck in Markham, but I was sent to Harvey to get the rental truck.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

JERALDINE G. 
Rating:
4.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

Melody G. 
Rating:
4.0

dolley I ordered was not there. the one I got was too big and was also broken

Maranda R. 
Rating:
5.0

The manager was so helpful, he even came in on his day off to make sure the truck was up and running for me.

CHRISTAL M. 
Rating:
5.0

The Freeport dealer was exceptional. He worked with my needs even though they required changes. He went out of his way traveling 85 miles to assure I had the requested truck the day of my pickup. I've rented uhaul equipment many many times, but this was the best experience to date...

David Y. 
Rating:
5.0

The truck I received was brand new!

Lynn K. 
Rating:
5.0

The proprietor Todd was phenomenal - this is the second time that I have rented from this location and he is great - kind, efficient and very helpful - I cannot say enough good things about him - also, the two renting experiences were great - clean vehicles!!!

ellen V. 
Rating:
5.0

Customer did not leave a comment.

MArtin G. 
Rating:
5.0

Customer did not leave a comment.

evelyn R. 
Rating:
5.0

Friendly and helpful.

Brian G. 
Rating:
2.0

Couldn't get a 26ft. Truck, then day before move they told me i had to pick up truck 16 miles further away. Was suppose to get truck at 8am agent didn't arrive till 915am, computer kept malfunctioning didn't get out till 10am and it only had 7/8 tank of gas and was told too get as close to that when returning it, don't know how i'm suppose to know when it's 7/8's full i just filled it like your suppose to.

Leonard W. 
Rating:
5.0

Website was poorest it has ever been for me. I was dropped and had it freeze. Ended up making reservation by phone (excellent lady on phone). Web also said equipment was available at a place where it wasnt.

CHRISTOPHER T. 
Rating:
2.0

No one was in the office when we arrived to drop off the trailer. A note would have been nice saying an eta. All the doors were open and no ome there except the bird. Teach it to give messages. ??They were out to lunch ,left a sign when they would be back, when we returned the truck. It was okay both ways.

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Everything was great.

Anne G. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
4.0

Customer did not leave a comment.

Brooke B. 
Rating:
3.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

every thing was great and ready to go when I arrived

DAVID B. 
Rating:
5.0

Moving is always stressful and a hassle, appreciate that renting a Uhaul truck from the Detail Shop in Freeport IL was not!!

dwayne W. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The folks at the Galena Ave. location were very helpful. The truck was available as promised. Todd was easy to work with.

Joe V. 
Rating:
5.0

The Uhaul reservation agent I spoke with initially had my drop off location to a different location in my community. One that was not my preferred site and closest to my home? For some reason the location I desired was not listed on the Uhaul site as among the locations in my city Freeport, IL, but it was listed as a neighborhood location when did a Google search for Uhaul sites? In any event, she did permit me to use my preferred drop off location and all was well. I might add that the site I used is a credit to Uhaul in many ways. This to include suggestions from the location owner on my plans for another rental later this year...

David Y. 
Rating:
5.0

Have rented here before, Todd always has what's needed and ready at pickup time. Takes the time to explain safety in driving and loading, a big help. Have recommended this place to many friends. Thanks for a great service in the community.

alan P. 
Rating:
1.0

I ordered a 17' truck. When I got there I was told I could only have a 15' truck. Take it or leave it! I had no choice but to take it. I had to make a second trip which resulted in more miles which resulted in me paying more! I was told that Uhaul doesn't know much about their stock & I should of checked with the actual store first. I did not receive a discount or a apology. I literally feel like I got scammed.

Todd S. 
Rating:
5.0

Contact was made with me about the pick-up time. It was snowing and the truck was running with the windows cleaned off when I was finished with the paperwork.

Sherilee C. 
Rating:
4.0

Customer did not leave a comment.

Tom P. 
Rating:
4.0

Customer did not leave a comment.

jim P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Everyone was friendly and helpful. Todd was exceptionally helpfully when picking up this unit. Please thank Todd for us.

MIKE H. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top