I picked up a 26' clean and ready to go, I schedule it for 7am and they were waiting on me, a simple check in and walk around and we were off across the country,mike K.
Customer Reviews for The Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Spencer W.
My experience was excellent, the staff at The Home Center was professional, knowledgeable and very friendly. I would definitely recommend!Lou A.
The truck was clean and ready at 7 am, this is the 2nd 26 footer we have rented and drove to Phoenix and we will get another one on the 28th for our final trip to PhoenixWilliam K.
Customer did not leave a comment.joyce L.
They got us in and out quickly, the woman who got us our rental was very nice. We had no issues.hannah S.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.BOB Z.
Customer did not leave a comment.JENNIFER T.
The service & convenience of this location was outstanding. The truck was clean & in good repair. I will definitely use this location again should I need to & will recommend to others!Stacia B.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.KEITH H.
Customer did not leave a comment.Scott G.
Very professional!Matthew R.
The reservation was originally made for Effingham, IL, not Altamont, IL. I had rented a 10ft truck to be picked up in Effingham, IL which was moved to Mattoon, IL. This additional mileage ended up costing me more money! The adjustment to at least pick up the uhaul truck was made and was given a 20ft truck out of Effingham. The Altamont location went above and beyond to help and even provided me with tools to take a piece of furniture apart when it would not fit in the ubox. My ubox was scheduled to arrive in Brooksville, Fl and the day before arrival I noticed that it had been moved to Hudson, FL, which again cost me more money to pick the box up. I called the 877 Uhaul number to arrange for delivery and delivery was arranged. I did not find out until the next morning that delivery could not be completed.On 7/8/20, when my ubox arrived at the Hudson location, I once again called the Uhaul number that I was provided to arrange for pickup. They made ONE call to the Hudson location and informed me that they could not get ahold of anyone and gave me another number to call. This number got me a gentleman on his cell[hone, who could do nothing but provide me with another number who gave me another number to call. Needless to say, 4 phone calls later and I still received no confirmation on picking up my ubox until 5:30pm on 7/9/20. The staff at the Hudson location were nice and helpful but there is a serious breakdown in communication. Thankfully, after having to spend the extra money because of all of the additional driving that had to be done, all of my stuff arrived in perfect condition. Would I recommend the Ubox service to anyone? Maybe, but they definitely need to double and triple check all arrangements before putting the lock on the box!!!Debbie D.
It was so convenient to my new home to drop off. Excellent customer service and very friendly.Martha V.
I was given the worst truck availabe to move 4300 miles. It broke down twice on the way and and had to be hauled the last 200 miles. We were told the tow driver picked up the truck at 10 am. for a four hour drive but the truck did not arrive until after 8 p.m. Then there was no help available to hire for unloading.steve F.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.darell R.
Nothing needs to be done, excellent service on the pick up end. I still find the remote check in process cumbersome.Dave M.
Customer did not leave a comment.LUKE G.
Very pleasant and helpful. Great experiencebobbi O.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.dorothea H.
Customer did not leave a comment.Art S.
Customer did not leave a comment.CRAIG H.
Customer did not leave a comment.Kelly S.
Nothing...it was absolutly EXCELLENT. Most defiently recommending.Robert B.
Top notch andGreg K.
Treat them the same way you treated me.Melody D.
My experience with Mark at the uhaul in Altamont with very pleasant, and he was very personable and helpful. However, I only ended up working with Mark after an extremely frustrating experience working with John at the uhaul at 1205 N Keller Rd, Effingham, IL 62401. Our reason for needing uhaul was due to our Boy Scout trailer breaking down south of Effingham. We were stranded on a busy road, four hours from home, in need of immediate assistance, and trying to work through our options. John would not give me a quote on the cost until I provided him with name, address, what I was pulling with, email, etc., even after I explained my situation and requested that I just get the cost estimate so we could make a decision, he insisted he had to have it before he gave me the cost. Once he got to the cost he was wishy-washy on the actual total. We decided the uhaul was our best option, so I called him back to tell him we'd be there in 15 minutes. At that point he insisted on getting all the information on the vehicle we'd be pulling it with (which was parked a half mile down the road from me and I did not have). I asked that he get that information when he got there, but he refused saying he couldn't guarantee the trailer without it. At that point, I asked if there were other uhauls in Effingham and he said that there was and I was welcome to call them instead....which lead me to Mark in Altamont (a really great guy who was able to assist us easily). John should be trained in customer service, or removed from customer contact. Respectfully.beth D.
Jerry was very helpful and friendly.Dennis S.
Mark was very friendly and helpful.PAM T.
Customer did not leave a comment.Nina T.
Customer did not leave a comment.joe A.
Customer did not leave a comment.Connie G.
Customer did not leave a comment.BOB R.
Customer did not leave a comment.John B.
I am very pleased with our experience renting the U-Haul from The Home Center in Altamont.amy S.
Customer did not leave a comment.Thomas G.
Excellent service! I highly recommend this location!PEGGY P.
Customer did not leave a comment.dave O.
Customer did not leave a comment.STEVE W.
Customer did not leave a comment.Vickie K.
Customer did not leave a comment.Skip U.
Cruise control on the trucksteve S.
Was disappointed was given a quarter of tank of gas well we filled it up and it was still on full so it had 3 times the gas in it then it did when we got it . We got told they couldnt credit us for the gas or take off any of the miles so my 61 dollar uhaul trip turned into 111 trip and I know the next person that uses it will get told to bring it back on full so they just made extra money . I will probably never use a uhaul again because of this . I feel like is was unkind .Stephanie L.
Customer did not leave a comment.Brad N.
The staff were friendly and very helpful.Aric T.
Customer did not leave a comment.Kenny S.
Customer did not leave a comment.pat C.
What a mess- jerry and mark were very nice and helpful but whole reservation was messed up!!!! Would NOT recommend!!!!APRIL S.
Very helpfulVicky F.
Super friendly group of people in the little town of Marshall, IL. The owner/manager came out and hooked up the Ramp Trailer for us. Thank you again for the great service.BILL M.
Customer did not leave a comment.Edmond R.
Customer did not leave a comment.mike V.
Customer did not leave a comment.darrerell C.
The pickup location was great. I reserved the truck 2 weeks in advance then a couple days before a rep called and said the closest truck was almost an hour away and it was my fault which it was not. The next rep explained to me that I should have called corporate and the work from home people didn't know what they were doing. Now I have an extra charge on my bill because someone else made a mistake and I have to waste up to 3 days to get it back? My experience was very frustrating.John T.
I was originally to pick up a 15 foot truck at Paradise Inn in Effingham Illinois. I called the hotel in advance to let the man know that I would be there to pick the truck up right after i get off work, at 2:00pm on Monday July 2323rd 2018. He told me that he would be there. After getting there, no one was around, I called the hotels number twice, left a message. I called a Springfield Illinois UHAUL number. I spoke to a very nice lady, I believe her name was Patty or Penny I know her first name started with a P. Kind of a gruff voice. SUPER nice. She hooked me up with a Uhaul truck in Altamont Illinois. Charged us a price we couldn't refused, plus an added 50.00 for our inconvenience. Thank you so much for helping me out. The lady from Uhaul that was in Springfield Il, and the man from the Do-It home center in Altamont Il were the nices people. They made our stressful day a lot better. A big Thank you to them. Marla BourlandMarla B.
Very friendly and professional people.Stanley S.
nothing.. perfect service, nice friendly peopleRon P.
Customer did not leave a comment.yale R.
Customer did not leave a comment.donald H.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.Janine C.
Customer did not leave a comment.Sean L.
Very nice people and very helpfulKEVIN D.
Customer did not leave a comment.Dean B.
Nothing excellent service.Janine C.
Everything worked out very well at this location, nothing needs to change.RODNEY H.
Customer did not leave a comment.Doug S.
Very good service.cathy T.
Customer did not leave a comment.hillary S.
Customer did not leave a comment.Tim M.
Great salesmanEDWARD R.
They were awesome to work with. Would recommend them to anyone who need helpRich K.
Nothing All went very well Would recommend it to anyoneDan L.
Customer did not leave a comment.Bethany A.
Pick up location person went above & beyond to get us on the road, he was very friendly, the store was very friendly when we called for info..barbara M.
Customer did not leave a comment.ROBERT C.
Staff at Altamont location were excellent. Everyone was friendly, helpful, and professional. Highly recommend renting U-haul equipment from this location.deborah T.
Customer did not leave a comment.JEFF M.
Customer did not leave a comment.James W.
Great service!Jake T.
Customer did not leave a comment.David S.
Very helpful people, efficient, polite.William E.
Customer did not leave a comment.kathy U.
The people there were most helpful! I was using my hitch for the first time, and they were able to make sure that I was hooked up and ready to go. Very efficient and very friendly. I will be using them again!William E.
I am extremely dissatisfied with my whole experience.Ambre C.
Customer did not leave a comment.Brad R.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.Ryan M.
Sales rep very professional and friendlyKathy R.
Customer did not leave a comment.Jerry F.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.David L.
Customer did not leave a comment.keith G.
Outstanding customer service.Cynthia K P.
Customer did not leave a comment.Daryl C.