The truck was not left at the location that it was intended to be. I had to call customer service and drive around for 45 minutes to locate it. I ordered furniture pads to be included but they were missing from the truck.
Milansinh T
Customer Reviews for The Maids In College Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Once again, the location has nothing to do with the drop off company. The location is a storage unit and they told me that they have nothing to do with the UHAUL person that operates there. Their phone number listed did not work. I tried to call multiple times and it says it was disconnected. They did not respond to any emails. I did a mobile check out and left my truck there and there was no lockbox to put the key so I had to leave it unlocked above the visor. I called UHAUL to check it out to cover my own butt.
Paul MVery frustrated and disappointed with the service. When I got to the location to retrieve the truck, the lockbox was malfunction, and I was unable to get the key for the van. I was on the phone with three different representatives. I was offered to go to another location to get a truck. Because of time constraint, Idid not take the offer . I was offered a cargo van that was parked next to the truck in place of what I had reserved. Because I didn’t have a choice I had to go ahead and take the cargo van. Additionally, I had ordered three dollies but I was told they didn’t have it. I was not made aware of it ahead of time. The check in and check out assist over the phone was good.
ribca m