Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)

120 reviews

637 W Hwy 50   O Fallon, IL 62269

(618) 589-0479

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 589-0479

637 W Hwy 50
O Fallon, IL 62269

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people here have been great every time I've been here. I really enjoyed dealing with them.

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
5.0

I had no problems at all. Attendant was very friendly and overall GREAT.

HENRY C. 
Rating:
5.0

When I got there to pick up the trailer I reserved I figured out that it wasn't going to work for what I needed. They worked with me to change to a different trailer that would work without a second thought. I'm very happy with my experience with this location.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Great customer service!!!

Quinn W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

nothing a pleasure each time I visit. !!

KENNETH S. 
Rating:
5.0

Service was easy and hasslefree. It was easy to make a reservation online. Pam and Kimberly were great.

Linda M. 
Rating:
5.0

There's nothing to improve on your end you're doing a great job! Keep up the good work!

JAYLAH J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Everything was satisfactory.

VALERIE J. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
3.0

Customer did not leave a comment.

Shirley R. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
3.0

Customer did not leave a comment.

DANIEL LEE B. 
Rating:
5.0

Store manager here is awesome. She was knowledgeable and friendly. Our moving day was NOT stressful and she played a big part.

deborah S. 
Rating:
5.0

Customer did not leave a comment.

NYDIA N. 
Rating:
5.0

Absolutely nothing. Your customer service, vehicle, and process was superb! Thank you and well done!

Nathaniel J. 
Rating:
3.0

Customer did not leave a comment.

Kevion L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

There is nothing I can think of to help improve the system at The Mail box store. The store and team member were impressive. I don't remember the name of the person, but I rented 15' truck on 12 Aug 2021 at 2:00 p.m. Thanks Mark

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
3.0

The Cabin was not clean, the appliances dolly was not provided but I was charged for it. My dispute was not recognized. The app told me I would be contacted in 48h I was NOT contacted. The Furniture Dooley was locked in the trunk and blankets I didn't ask took up space in the truck. The app also took over 20 minutes to approve me when I tried to pick up the truck.

Merlin E. 
Rating:
5.0

Pam made my day. She was very polite and knew her all the questions to ask.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

The staff was very friendly and knowledgeable which made my experience a great one. Thank you Ofallon Mailbox Store

SHANTEE I. 
Rating:
2.0

Many many problems (Mailbox Store and U-Haul)... Be sure to schedule correct date of service. I had to schedule this one truck three times. U-Haul should check the connections between the email communication accounts and the U-Haul app as they do not work together. U-Haul has to improve the customer service as well - I stood outside of the business after 10:00pm attempting to access my key box code. A customer service representative barely allowed me to state the issue before saying, "Hold on.' She never returned. I had to wait until the next morning for business hours before I could attempt to catch up with time-sensitive plans. This whole situation was unacceptable.

ESTHER S. 
Rating:
5.0

Staff @ this store is very helpful & friendly. Given it 2 thumb's up

IRENE L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
4.0

The service personnel were great. The interior of the cab was not cleaned very well.

TINA B. 
Rating:
5.0

Customer did not leave a comment.

Oscar D. 
Rating:
2.0

The passenger mirror was taped on, can send pictures if you like. Was the only 10' truck they had. They said it was a loose screw. There was a quarter size chunk of the bracket missing under the tape. The mirror kept getting lower and lower while driving, just took the tape off and drove without the mirror.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

WANDA S. 
Rating:
5.0

Quickest drop off in my U-Haul career!

WILLIAM R. 
Rating:
5.0

Easy in-out service. Completely satisfied with the experience!

Cristiano C. 
Rating:
5.0

Move went without a hitch. Well, a hitch was needed for the trailer. In and out in minutes. And that's what we hoped. Very good job.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

fredrick C. 
Rating:
5.0

Everything was great!

KEISHA W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
3.0

We had an extremely difficult time getting the key and I'm not sure if it's checked in properly.

Lisa Y. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE W. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

M H. 
Rating:
5.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

Trailer fell off the hitch .5 miles down the road going 25mph. Employee did not lock down the trailer to the hitch/ball.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Nakita R. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

MARYN H. 
Rating:
5.0

Nothing

Mary S. 
Rating:
4.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Great easy and fast service

AIDA L. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Nothing.

lonnie L. 
Rating:
5.0

Customer did not leave a comment.

Asher S. 
Rating:
1.0

Steering wheel was going oppisite direction of wherka the 1 hour and 35 minute trip with abs light on and traction light on the whole time number they gave for drop off was wrong . Question . My amount paid was for two days . It was picked and up and dropped off in one day . Why no remimbursment for difference ?

shannon J. 
Rating:
2.0

On pickup, the person didn't want to help me adjust to driving the truck and wanted me to pull through their very small paying lot. I did my best, but hit a parked cat while trying to navigate a tight turn. He remained inside and wouldn't help me at all. Said he just rented them!

Caroline A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

Very good service!!! Fast and friendly!

Dawn S. 
Rating:
5.0

The customer service was excellent. I forgot to ask the name of the lady at the front desk, she was very kind and accommodating. This will be my go-to store for the next time.

saketh C. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

deon R. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Just keep doing things like you're doing at this location.

George J. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
4.0

Truck fuel tank was not full - on pickup it was at approximately 3/4 full, resulting in me filling it up for U-Haul. At pickup, one vent for A/C in cab had been pushed in and reversed- I fixed that for U-haul before return. Gas tank cap “lanyard” was detached and screw was stripped. I fixed.that prior to return as well. Basically, I'm saying full check in if this truck had not been accomplished prior due to these issues.

Scott M. 
Rating:
5.0

A very neat and clean store.....

joseph A. 
Rating:
5.0

The service was prompt and courteous. Wish all Uhauls was this way.

Ongellique J. 
Rating:
5.0

Literally the easiest part of the entire process

MICHAELCHRISTIAN V. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA E. 
Rating:
5.0

No lock was provided for the back door of the truck. We were concerned when we returned the truck that someone would steal the uhaul blanket.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

deb F. 
Rating:
5.0

I have recommended this location to a few friends. Great people

roy C. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA Y. 
Rating:
3.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

STEWART D. 
Rating:
5.0

It's very easy to unload the stuffs

Tangliang W. 
Rating:
5.0

Customer did not leave a comment.

jeffery C. 
Rating:
5.0

None really, and I already referred a friend to potentially use this place in the future.

Tanner G. 
Rating:
5.0

Great experience!!

Christopher W. 
Rating:
4.0

Website gave me problems and a lot was asked for before I could leave with the truck and when I returned. Not sure I ever really got it right how it is supposed to be done. Wish there was some sort of qr code that could be scanned that would make the process easier.

Ryan L. 
Rating:
5.0

Service was friendly and efficient.

Luberta A. 
Rating:
5.0

Eliot was incredibly helpful and knowledgeable. He got me set up quickly and even provided his cell phone number for any assistance. I highly recommend.

KATIE S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Kimberly was great! She took time and explained everything to me and even wrote it all down. I will always use this place for my uhauls.

TINA K. 
No reviews have been submitted for this location.

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