Everyone @ the store was helpful and courteous. I feel confident with the skills they had about using UHaul rentals. However, the tow dolly we got did not have a second chain for both tires. It all turned out fine but we were nervous about it and had to check the car and straps often since we were traveling 2000 miles. I think that should be a priority check BEFORE picking up the rental. I would advise doing that for your renters going forward.Cynthia M.
Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)
O Fallon, IL 62269
Services at this Location:
- Mon–Fri8:30 am–6 pm
- Saturday9 am–3 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 1/6/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Susan W.
Customer did not leave a comment.Harvey G.
Great experience. Honestly didn't even know they were located there. Will definitely return. Got in and out quick.Randall F.
Exceeded my expectations.LOREN H.
This was strictly a drop off location and put the keys in a lock box. No staff.ASHLEY J.
Everything went smoothly and will definitely be renting from this location in the futureMonty V.
Good experienceTyrone G.
Customer did not leave a comment.Alice F.
Quick and easy drop off!Matt C.
Customer did not leave a comment.Cory G.
Great service and experience with this location.Chris J.
The location has to many services and neglects it's UHaul customers.Kara R.
Customer did not leave a comment.Charles D.
Your app was a bit difficult to use. I had to have the location rep help me check in my vehicleJames K.
Hire more peopleNANCY T.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.James E.
Customer did not leave a comment.Len K.
Car was dirty and smelled terrible. I only continued with the rental as I absolutely had no other choice. Completely disappointed. My previous experience with was was great but this was disgusting.Daisy S.
Customer did not leave a comment.Kim R.
Customer did not leave a comment.Donna K.
Excellent customer service and availability at the Mail Box Store.Christopher B.
Customer did not leave a comment.April L.
I got u haul in reasonable price, in time matter and using truck in the hours I had it. It work alrightRemekah A.
Customer did not leave a comment.Dwayne C.
The sales lady was a great help. She rendered excellent customer service. We have used this location in the past and it a preferred choice for us.matt D.
Customer did not leave a comment.carlito L.
Customer did not leave a comment.Gala Gwynne K.
There was no key in my key box when I showed up at 7:30 am for pickup. This delayed our move 2-hours. The pickup requires the app usage and the app requires more info and ID that I was not aware of upon showing up. This needs to be told to users BEFORE they show up so they can bring the required info/IDs needed.Waylon M.
The people there are not helpful, slow and rude. Avoid this place. Other choices are available.ROBERT C.
The people working at this location did not offer to unhook the trailer or even explain how to do so safely. My step-father almost hurt himself very badly because the trailer started to roll when he finally unhooked it, and it pulled him off balance. He's 60 years old and a fall like that would have been detrimentalHaley C.
Customer did not leave a comment.Craig P.
Customer did not leave a comment.Frank J.
I rented a new vehicle at one location, was directed to another vehicle at a second location, and turned in the UHaul after normal business hours. All went well otherwise.Dave M.
Drop off process is way more complex then it needs to besara M.
Customer did not leave a comment.Mariyah W.
I did tell the location the truck A/C was not blowing air out of the upper vents.Stacie H.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.CRAIG C.
Customer did not leave a comment.Shelby C.
Customer did not leave a comment.Caroylyn B.
Customer did not leave a comment.Katherine S.
Customer did not leave a comment.KEN G.
All my belongings got wet while in the Uhaul because it leaked during a thunderstorm And I was charged full price, I personally think I should've received a discount considering the damage to my propertyjessica C.
Customer did not leave a comment.Aaron J.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.aaron M.
Have more than 1 person in the store so you don't have to wait until they are done with the customers who come in behind you.Susan C.
Dropping off was not an issue.Brian F.
However, the check-in and check-out process was complicated. I am not sure we would use this "remote" process again. Next time we will wait until we can do this process in person.John P.
Customer did not leave a comment.GLENN G.
Customer did not leave a comment.Antonio H.
The location was fine. However, The process to pick up the truck before opening hours was completely ineffective and a waste of time, and I had to wait until the store opened to get assistance.Kurt W.
Customer did not leave a comment.Peter T.
Flawless experience.james T.
Customer did not leave a comment.John R.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.Ezer H.
Customer did not leave a comment.Nicoletta B.
Customer did not leave a comment.Bradley M.
Customer did not leave a comment.Randy M.
Service was very Professional.Cheryl B.
Customer did not leave a comment.Margaret R.
My Uhaul experience was excellent. Professionalism at it's finest. Definately would highly recommend. Thank you!!Patricia D.
Customer did not leave a comment.CELEENA W.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Michael P.
Nothing, u guys have always worked with me on my moves and don't change a thing. You guys r 👍TINA K.
Customer did not leave a comment.Donald L.
I would not change anythingChris C.
Nice employees. Only caution here is the tight back in location in the rear of the building, the front lot also is a little tight. Not really a problem for the driveable trucks, but renters should be confident about backing in the trailers.Adam M.
Customer did not leave a comment.Christopher B.
Good peopleMG N.
Customer did not leave a comment.LaQuetta G.
Customer did not leave a comment.Dennis R.
Everything was awesome.Randall F.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Don L.
Went out of his way to make sure I had a HREAT EXPERIENCE, with everyone who had help me thru I-haul 👍🏻👍🏻👍🏻keith B.
People were very professional and helpfulanthony H.
Slight billing issue but it was quickly fixedKyle K.
Customer did not leave a comment.Alvin P.
Customer did not leave a comment.abina R.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Ned F.
Have equipment road ready when a customer with a reservation arrives. Don't do temporary fixes to equipment that prevents your customers from being able to safely drive at night or during a storm.Megan L.
Trailer had oil and grease on the floor and side walls which got on our furniture. We had to clean the trailer and our furniture and throw away some of the moving blankets. Very disappointed in this rental.Ann M.
Fantastic customer service as usual.DAVID E.
Customer did not leave a comment.Ariel G.
Customer did not leave a comment.Patrick G.
She was very helpful. Nice location.Judy F.
Customer did not leave a comment.DAVID E.
Customer did not leave a comment.john H.
Customer did not leave a comment.James B.
Customer did not leave a comment.Michael C.
Everyone is always so friendly and helpful. This is my go-to location.David E.
Customer did not leave a comment.william H.
I think the UHaul app and after hours process need work. We dropped off our truck well within the 24-hours rental period, but were charged for 2 days apparently because we picked it up on Saturday and dropped off on Sunday morning. We were able to work with The Mail Box Store staff to process a refund for the 2nd day, but it was a hassle and directly related to the after hours drop off process.jeff R.
Find out if your customers need the trucks with a hitch or do they need the pull out ramp before leasing the trucks out. Once the customer returns the truck do not complete the service by checking in the truck while they are there. Don't send customers away with out a receipt telling them they will get a final emailOngellique J.