The truck was clean inside as far as not being messy. But smelled of smoke. The dash/cup holder had some sticky spots on it. As far as maintenance the steering felt really loose. The truck ran and started fine.chris B.
Customer Reviews for The Mini Storage Center
(U-Haul Neighborhood Dealer)
Charlotte, NC 28273
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2:30 pm
- Sun: Closed
Special Operating Hours
- 11/28/2021 - 11/30/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alan L.
Customer did not leave a comment.KELLY G.
The truck was very jerkie. It drove like the emergency break was on or there was a suspension problem. It made the whole truck bounce around. I only had to go a very short distance but if I had to drive it cross country, I would have taken it back. I've driven trucks this size before and this mechanical issue was a first.sara B.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Manmut K.
Customer did not leave a comment.Kelli R.
Chester at the Westinghouse location made everything go smoothly and without a hitch.jean S.
I didn't see any issue at this location, the man at the location was very nice and helpfulLeigh A.
I did have a little difficulty figuring out where to leave the truck and keysAndrea W.
The man worked with me so well and helped me so much and just such a nice guy. I have already recommended this location to friends following this visit and its not even close to the nearest U-Haul to me it was just the only one with the truck I needed and it was a very pleasant surprise.Xavier M.
Customer did not leave a comment.Damon H.
The company should make sure when you rent a truck to a person it should be road worthy. The truck I got had a exhaust leak and was very noisy! It's a shame to pay money for a sub standard piece of equipment.Michael P.
I placed and order at one location for a 9am pickup. I received a call at 7:45am day of pickup saying truck not available at location. New location was 4 miles away which: 1. Delayed my start time to move 2. Cost me more money because of distance You shouldn't be allowed to place an order and receive confirmation and change within 1 hour if pickup Then charged extra becaus if distanceExree H.
Customer did not leave a comment.Leslie L.
This location was not at all convenient for me. In fact, it probably could not have been further from my house. But the gentleman was very nice and accommodating and the equipment was waiting as promised.John K.
Customer did not leave a comment.EDWARD F.
Customer did not leave a comment.Steven J.
Customer did not leave a comment.Marl K.
Sketch scary place for meShana A.
Customer did not leave a comment.Marl K.
Customer did not leave a comment.Annette H.
A little frustrating to be told the night before you move that the moving pads you reserved weren't available anymore. Truck was very clean but had no AC and felt like you were constantly going over speed bumps the whole time you drove it. Felt like truck has square wheelsPatrick S.
This was a last minute reservation and the reserving process was very easyRaymond A.
Customer did not leave a comment.Carolyn J.
Customer did not leave a comment.noah W.
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.Olivia R.
The only problem was the office equipment. It took approximately 45 minutes to get the computer up and running. Everything else was fineBrenda V.
Customer did not leave a comment.Shawn L.
Customer did not leave a comment.Yaron M.
The Representative who handled my renal, was excellent in the knowledge of her job, her personality was very pleasing, and she had a smile that made my day !!! Thank You for being therecynthia V.
The customer support person was very friendly and tried her best to get me on the road. Unfortunately, the key to the truck was locked in the truck, which is how it is supposed to be. The problem was the combo lock on the truck. We both tried every combination possible. It took an hour to finally get it open. There was no other truck available. So, the customer support person persevered until the lock finally opened. I was given the truck for an extra day to compensate me for the trouble.Barbara T.
Customer did not leave a comment.Bob M.
Customer did not leave a comment.joyce J.
I rented a dolly with the truck, and the dolly was not on the truck.Donavee M.
The employee had cleaned the truck of excessive smoking residue, but it wreaked of smoke smell. The location was not convenient and it was hard to find. The employee had to call her boss to process my charge card.ANN N.
Very friendly and easy to work with my truck was ready early and I would definitely recommend this location for any rental needs.Jeffrey C.
Customer did not leave a comment.Teal S.
Customer did not leave a comment.MAXWELL U.
Customer did not leave a comment.CHRISTOPER L.
Customer did not leave a comment.John C.
Off the main road behind two businesses. No really new/nice UHaul storage/rentals in Charlotte NC. Mostly mom & pop stuff. UHaul needs to build a NEW facility in Charlotte this area is expanding and would support a new facility.Diann A.
Customer did not leave a comment.Dayna G.
Efficient, fast, freindlyJERRY K.
Customer did not leave a comment.Diana J.
Customer did not leave a comment.Anita F.
Top notch service with no monkey business!! The 20' truck was first class, and all went smoothly. Highly recommend this location. Note: Google does not show its location accurately, but it is not hard to find. Coming from Hwy 49 onto Westinghouse Blvd. heading towards I-77 bridge, look to left just before bridge and you can see some U-Haul trucks. The main office is further around corner from trucks.randy E.
My only issue was that my truck was on empty (34 miles left) when I picked it up. I didn't have far to go, but I spent the whole drive back from my house to the gas station on the way to drop off fearing I was going to run out of gas on the side of the road. Otherwise, all was good!Jessica G.
Customer did not leave a comment.Jason R.
Everything was great, easy pickupCasey R.
This place is a dump hidden behind some other businesses.Michael B.
The specific location was great, but the reservation process and talking with customer service before arrival was horrible. When I made my reservation online it stated that I was to get 280 miles, but when I got the confirmation email it only quoted 240. When I attempted to chat through the website I waited over 10 minutes for a response and then they immediately closed the chat without helping me. I then proceeded to call customer service and they didn't not help, we ended up getting disconnected during my calll. When I arrived the location was out of furniture pads. It would have been nice to know that they didn't have pads and all of the other stores in the area were out as well before I arrived since my reservation included them. The guy at the location was very apologetic and gave me some extra miles for the inconvenience, but this it poor planning on the Uhaul scheduling department.Steven B.
Ban smoking form your trucks. While it was clean, it reeked of cigarette smoke odor.Cheryl B.
I do not remember the guy's name, but he was super nice and went above and beyond to help me.Keeland K.
Very professional and great customer service. Made or move very easy. Thank you. MichelleMichelle D.
Better instructions for drop off of keys. Location drop box not obvious.Kevin S.
Used after hours service for checkout and check in. This service was greatDaniel M.
There should be a sign clearly indicating where the equipment needs to be dropped off and where the office is located. There are two separate locations.DAVID W.
Customer did not leave a comment.loraine B.
Great customer service! Very polite and friendly and informative. Thank you! Everyone was helpful but especially Franklyn.Justin B.
Customer did not leave a comment.JASON J.
Clean the truck. Have the correct fuel amount printed. Better mark where the UHaul location is, from the road.MAX N.
Customer did not leave a comment.HENRY B.
Love it great people, great location!!!!DANNY E.
Wonderful people a pleasure to deal with, we will come back to this location again!DANNY E.
Very helpful with picking up the truck on a very busy Saturday. No real wait time at all.Scott H.
Customer did not leave a comment.DANNY E.
Location has no visibility from main roadway -- only clue was trucks parked in view; office not well marked. 10-footer I used did not seem to have air conditioning in working order -- only blew ambient air. Truck was clean, well marked for previous dings; staff was welcoming and congenial.george M.
A couple more signs, or larger one would make it easier to find but the customer service was excellent. I can't remember the guys name but he was extremely friendly and very helpful.Debbie B.
Truck smelled like cigarettes, but otherwise no complaints.alex M.
Great truckHector H C.
The gentlemen that help me out was very friendly and helpful.Brian M.
Great and Quick Service!tina B.
Excellent experienceronny P.
The attached receipt was not clear enough to readRAYMOND E.
Have more selections with dolly or handtruckOMAR L.
Customer did not leave a comment.Jeff F.
Customer did not leave a comment.JOE A.
Person who deal with me was great too. Excelent customer serviceKUNTALKUMAR P.
Customer did not leave a comment.harha Y.
Customer did not leave a comment.BOOKER T L.
Customer did not leave a comment.candace A.
Customer did not leave a comment.Allison B.
Small, hard to find, not well stocked. Please note staff was friendly and helpful.Douglas W.
I have called several times, nobody calls me back, I was told the manager would contact me, and he did not. I was told originally that if I return the truck early I would not be charged for the long weekend, I only used it for one day and left it where they told me, and was still charge for the whole weekend. I had always rented from u-haul and this is the first time your customer service was horrible.MARIE DEBBIE K.
The Mini Storage Center always provides our U-Haul rentals. They are extremely helpful and accommodating. I always recommend this facility to others.Jay W.
Very friendly, opened the store up early for me.Ashley D.
If you have a sign that says you close at 4:30 when you really close at 3, that's considered false advertisement. Update your sign. Don't treat me like I'm an inconvenience for merely existing. And maybe have another training course on checking in a truck. It should not take 45 minutes to just get a receipt.Karson D.
Everything was great!David C.
Great service no need for change!!Brian B.
Was busy. Took the key and didn't check the truck.Ala A.
There was not a person there to receive my vehicle, they were out on business, location is dirty, and run down and hard to findAnthony D.
No commentsERNIE M.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Keefe B.
Customer did not leave a comment.Joey Y.
We folded the blankets but no credit was offered.William W.