Couldn’t have been a better experience overall!
Christine J
Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have used this drop off location before. Noted there is an upcharge if dropping off after hours. This is why I usually use larger operator on south end of Cerrillos road which has better hours.
Pandora SOf the two sites in Santa Fe, NM, the on is be far the best site! Everything about this site was excellent - exceptional, especially the knowledgeable, friendly, and helpful staff! The equipment is clean, well maintained, and always ready to use. Service on checking in and returning the equipment is fast and efficient.
BERKELEY TI have used U-Haul for a couple of moves in the past year. Same location to retrieve the vehicle equipment any supplies I may need always friendly and very knowledgeable. I would recommend to anyone I know moving
Michelle SClear directions and where to park. Did not have to go into office. So easy!
Lu ZSean was very patient. Location is convenient. Support help line was good for this elder managing phone rental!
emily mI just want to say that the guy who works there, I don’t know his name, was so nice and helpful I hope he gets recognized for providing great customer support. He was a total rock star. My move encountered all manner of problems totally unrelated to the U-Haul part and I had to communicate with him several times. I appreciate his help so much especially because it’s so uncommon in Santa Fe in general to find helpful staff or management anywhere..
SUSAN WSean was excellent! Best UHaul experience ever!
Loretta MGreat people. Great service. My go to UHaul location.
Philip AI can not think of anything
Daniel VLeave the cash in a brown paper bag.
Gary KThe owner of this U-Haul business, is incredible in wonderful ways, and made my rental experience nothing less than great! Thanks to him for being there during an extremely stressful time for me, a full cross-country move that I ended up having to finish myself with my daughter and one of her friends. Thanks J., for your help and your kindness. I am still getting over my move, and forgot your name, but I cannot forget you and your kindness. Sincerely,
Meta HEverything was perfect. Great customer service!
John DThe man at the front desk was a condescending jerk who told me to "take a deep breath" while simultaneously taking passive aggressive jabs at me and trying to escalate me. I don't appreciate being treated like that and I would NEVER come to this location again. That man has an edge to him and should not be working with the public.
MICHAEL DAlways the best experience in customer service! Caring, kind, and helpful~
SPENCER MThe Guy who helped me here was super great to work with! He had a positive attitude and did everything he could to make sure I was taken care of.
Jennifer JThe man working had a lot to cover this morning and did a great job with everything. Thx to him!
Paul JThe Moving Store guys are so great, will always recommend this location! Thank you
Autumn RGreat and Friendly Customer Service. They made the process very easy.
Erika Texceptional location.
Richard HReliable & trusted source for vehicles. Thank you.
KARLA WShawn is very efficient at his job!
MARK HThe van was demand this weekend but staff must keep up on the maintenance - it was in great running condition. I deeply appreciate them walking me through the rental process - I'm not big on apps. Incredible staff.
Yvonne GSean and his team did a great job having the trailer ready and road worthy for my 2 day trip from Santa Fe to Huntington Beach
Kenneth Bonly one employee was there, he could use more help
Dian GSean was so great and helpful. Super thankful for him!
Coralee CHaven’t been back to this location in almost 10 years. The same guy still there being nice and chill as ever. 100% best U-haul store I have been to. See you in another 10 years!
Robert CFriendly Staff
HAROLD TGreat service!!
robin pSean does a great job, confirms all salient details of the online reservation and efficiently handles hitch-up, and return check ins. I have rented from this location 6 or so times and always return because of his reliable, competent service!
LEE DNo problems, great service
Sandra WAll ways this guy is great
oliver mBest location in Santa Fe!
Johanna DStaff made drop off fast.
ROGER ZIt ended up all being fine but I completely didn’t realize I needed to do a check-out process on the app before leaving. A reminder during the key handoff would’ve been great!
Chien LGreat location. Friendly staff. The drop-off was seamless. It was nice to have a person to confirm where I should park the truck.
elliott tI can think of nothing that needs improvement at this location. Kyle is super efficient, professional, and kind.
Mark HCustomer service rep at this location is very friendly and very efficient Great experience.
Arlene SSome one that speaks Spanish
MARIA HThis store is consistently the most accommodating over all the most seamless all around experience. Thank You!
Scotty HU-Haul rep really knows her job and gets to it.
VICTOR DAwesome staff, easy rental experience
Steven BEasy pick up and drop off friendly service
Kristin Gthe costume serves at this location is excellent
oliver mCustomer service was great. Only thing is they didn’t have some of the boxes we had ordered. They offered some alternatives that ended up working well, but we still had to make an extra stop at the “corporate” location to pick up a couple.
Bryce TIs very nice person and explain the contract.
GLORIA VShawn was amazing!
Briar BExcellent customer service
ROLAND FGreat experience with customer service very polite and professional staff
John WAppreciate the location being open on a Sunday at 7am
Roger BBest Uhaul experience EVER. Sean was great. Kyle is AWESOME.
RODNEY PThe cab had been smoked in and since I’m allergic to smoke, I sneezed th entire 9 hour ride and now have a sinus infection. I thought smoking in the cab was not allowed?
Ryan WCustomer service was great!
SANDRA WThe owner was more than helpful and polite. Great Uhaul!
RUSSELL BThey were out of half the stuff I needed- moving blankets and furniture dollies, but the guy at the desk was very nice and patient so that was a plus
Lisa JNo improvement necessary. I have always been happy with my experience-the 3 times I have been here. Awesome!
ROBERT HClean and Friendly. Always have the extras if and when you need it.
MANUEL PProfessional and courteous service. I’ve used this company for the past seven years and they are always excellent to work with.. I highly recommend their services to anyone who needs a truck or roadside assistance..
JOHN SAlways friendly and efficient
EINAR VIt was easy, fast and reasonable. Kyle was very friendly.
Ritchie DThis location is great... the guys are always helpful and freindly.... thank you
BRENT JWe dropped off after hours so no contact.
KEVIN C