Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)

2,744 reviews

1516 Barlow St   Traverse City, MI 49686
(North of Premier St on Barlow St)

(231) 947-6832

Hours

  • Mon–Fri
    8:30 am–5:30 pm
  • Sat–Sun
    8:30 am–1 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(231) 947-6832

1516 Barlow St
Traverse City, MI 49686
(North of Premier St on Barlow St)

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–5:30 pm
  • Sat–Sun
    8:30 am–1 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Make it stop snowing

JOSEPH G. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Staff helped me back the trailer into the spot. He was vary helpful.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
4.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

kim B. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Melinda C. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
3.0

The car hauler was dirty. The straps and trailer were covered in heavy back road dirt. My arms were covered in dirt and dust trying to strapping my vehicle on the trailer. These should be washed off.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Tracy E. 
Rating:
3.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Neil N. 
Rating:
5.0

Customer did not leave a comment.

Sylvia M. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Very efficient and helpful

David M. 
Rating:
5.0

Best UHaul service I've ever had...well organized, professional, equipment well maintained. Special credit to Robert who was extremely helpful and knowledgeable.

STEVE H. 
Rating:
5.0

Customer did not leave a comment.

Kelsey M. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
1.0

I was billed for damage that I did not do. Bill went straight onto my debit card with no discussion. I have been a pretty good customer in the past.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
3.0

I can not review my email receipt. site will not come up & times me out, so I have no idea what my final charge is

Kathleen G. 
Rating:
4.0

Customer did not leave a comment.

ERIC O. 
Rating:
4.0

Keep doing what you are doing. Great service.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The Packaging Store is great. Could not have been any better. Owner Robert is the BEST!

Malisa M. 
Rating:
5.0

Very helpful staff!

KATHY JO D. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
3.0

Customer did not leave a comment.

Diana J. 
Rating:
4.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

None

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

Charged a cleaning fee 2 days after I returned the trailer clean. No one helped with unloading or parking. Manager refused to credit fee calling me a liar.

John G. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
4.0

Customer did not leave a comment.

DOUG T. 
Rating:
4.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

TODD N. 
Rating:
5.0

Everyone was very helpful and they explained everything.

William G. 
Rating:
3.0

The windows on the truck where dirty when I arrived and looked like someone smeared wipes on the window and it smelled like cigarettes but other then that it was good truck overall

Jess B. 
Rating:
5.0

Customer did not leave a comment.

Cleon W. 
Rating:
5.0

Customer did not leave a comment.

phil W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Keep everything the same. You have great employees at this location

JIM B. 
Rating:
3.0

I asked the guy hooking up the trailer I wanted a swing open door trailer rather than a garage door. He then lied to me and said they didn't have any all while I was standing next to a swing door trailer. He was just too lazy to hook up the swing door trailer.

Brett G. 
Rating:
5.0

Friendly Efficient

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Brandie S. 
Rating:
5.0

Easy reservations, pick up and drop off. Nice truck.

Donna O. 
Rating:
4.0

More employees

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA S. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Thanks, in and out very professional.

Mason H. 
Rating:
5.0

Customer did not leave a comment.

doyle D. 
Rating:
4.0

Customer did not leave a comment.

Greg H. 
Rating:
4.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

amelia H. 
Rating:
5.0

Excellent experience yesterday as a first time truck renter, and drop-off went great also! Thanks again.

Jeanine V. 
Rating:
5.0

Customer did not leave a comment.

tomas M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

ryan W. 
Rating:
5.0

I have used The Packaging Store for pick up or drop off of Uhaul trailers probably a dozen times over the past 4 years. It is a very good location - probably the best overall Uhaul location I have ever used, and I have been to many over the past 20 years.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Nothing, everything went smoothly and without any negative issues.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Everything went smooth, the trailer worked out great. Highly recommend u haul at this location.

Michael A. 
Rating:
2.0

We reserved a pickup truck for 24 hours. When we arrived at the location at the designated time, we were told they didn't have one and put us in a box truck. To top things off, we received a call the next morning at 8:30 telling us we had to get it back, even though our contract clearly stated the return time was 1:45 pm. No monetary compensation was offered for any of the inconveniences. However, they were nice enough to give my husband a ride home so he didn't have to ride his bike in the rain.

John P. 
Rating:
3.0

Customer did not leave a comment.

Hunter P. 
Rating:
3.0

Customer did not leave a comment.

Hunter P. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE B. 
Rating:
5.0

I rent quite frequently for my business. I only go to the Barlow store because of the excellent service and fantastic people. They are courteous, efficient and very friendly.

kelly V. 
Rating:
5.0

Easy and quick.

Donald F. 
Rating:
5.0

Easy transaction even when they were busy. Mike was very helpful!

jake G. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

John Richard J. 
Rating:
5.0

Customer did not leave a comment.

Kent L. 
Rating:
5.0

Customer did not leave a comment.

Tricia H. 
Rating:
5.0

The entire experience was great!

Stephen L. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Deidre R. 
Rating:
5.0

Maybe cruise control

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

Melissa T. 
Rating:
4.0

Customer did not leave a comment.

bruce W. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
4.0

Customer did not leave a comment.

Jill S. 
No reviews have been submitted for this location.

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