Customer Reviews for The River City Investments LLC
(U-Haul Neighborhood Dealer)

173 reviews

1460 Ann St   Montgomery, AL 36107

(334) 613-7571

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 613-7571

1460 Ann St
Montgomery, AL 36107

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DERRICK S 
Rating:
5.0

Customer did not leave a comment.

Janet L 
Rating:
4.0

Customer did not leave a comment.

Derrick S 
Rating:
5.0

Customer did not leave a comment.

Diana L 
Rating:
3.0

Customer did not leave a comment.

Danitra T 
Rating:
5.0

Not a thing.

Joe W 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

nipul p 
Rating:
5.0

I never went inside the location or talked to anyone , it was online return only and never talked with any personnel but it was quick and simple .

Tim S 
Rating:
5.0

Customer did not leave a comment.

Ikyma T 
Rating:
4.0

ok

bobby s 
Rating:
5.0

Customer did not leave a comment.

Jasmine B 
Rating:
5.0

I was throughly impressed with this location. I wasn’t impressed with the online process for booking reservations. It doesn’t give you all the necessary information.

Deborah H 
Rating:
4.0

Customer did not leave a comment.

Cenora T 
Rating:
5.0

Your customer service takes care of everything!

Lucus B 
Rating:
1.0

Customer did not leave a comment.

DeAndre P 
Rating:
5.0

The U-Haul customer service agent was nice and very easy to talk to showed great customer service skills. Would use there service again.

coutney h 
Rating:
5.0

STAFF WAS VERY FRIENDLY

Shannon A 
Rating:
4.0

Have someone available for check in return during morning returns. I had to wait until someone got there. Business hours are posted open up @ 08:30. No one was there until 09:15.

Barry P 
Rating:
5.0

The Uhaul provider was kind, thorough, and the return process was simple and seamless. Loved the check out on my phone

Sharanna B 
Rating:
5.0

Customer did not leave a comment.

Tymesa W 
Rating:
3.0

We rented a 10’ truck, drove it 800 miles with no problems. The truck was new, clean and drove surprisingly well.

Matt H 
Rating:
4.0

Customer did not leave a comment.

Jeff M 
Rating:
3.0

Customer did not leave a comment.

Allen R 
Rating:
5.0

Request a refund on my mileage overage charge. I drove an extra 20 miles on 6/28 when I ordered, picked up, and drove home a uhaul ramp trailer only to be called back to the store as I was given an in town rental instead of a one way rental. This took over two hours and mileage/gas for a 20 mile round trip for the 26’ truck.

Jeffrey M 
Rating:
3.0

Customer did not leave a comment.

LEGARIAN C 
Rating:
4.0

Customer did not leave a comment.

Ashley G 
Rating:
4.0

Customer did not leave a comment.

Dylan P 
Rating:
2.0

Truck needed a tune up wouldn’t go past 5-10 mph and was shaking and making a loud noise. Someone left their id and you can tell it wasn’t cleaned out for next use.

Kiahna S 
Rating:
5.0

The trailer worked well for our family goals to accomplished. Do you have a larger trailer for the next time. The customer service representative was excellent!

Kathy H 
Rating:
5.0

Customer did not leave a comment.

Deshon P 
Rating:
2.0

Did not have all equipment I had requested available. They said I could try to find it at another location—not acceptable. My reservation was not last minute. I was not charged for items, but sure did need them.

Eileen M 
Rating:
3.0

Customer did not leave a comment.

grant c 
Rating:
5.0

Customer did not leave a comment.

Chanetrice B 
Rating:
5.0

Customer did not leave a comment.

Gretchen T 
Rating:
3.0

I am concern about the ladies protection in that location.

Henry W 
Rating:
5.0

Customer did not leave a comment.

ROSIE A 
Rating:
5.0

Customer did not leave a comment.

lateshia p 
Rating:
4.0

Great customer service

Billington G 
Rating:
5.0

Nothing

Karen D 
Rating:
5.0

Customer did not leave a comment.

katdreca T 
Rating:
5.0

Customer did not leave a comment.

Dionne B 
Rating:
5.0

Customer did not leave a comment.

rosetta d 
Rating:
3.0

Customer did not leave a comment.

Dana S 
Rating:
4.0

Customer did not leave a comment.

William W 
Rating:
3.0

Customer did not leave a comment.

chautsey h 
Rating:
3.0

No one was on site.

Barbara C 
Rating:
5.0

Great customer service!! Thank you for making a hectic day better

Dederic T 
Rating:
3.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Trinettte G 
Rating:
5.0

Customer did not leave a comment.

Lemuel T 
Rating:
1.0

Customer did not leave a comment.

kim p 
Rating:
5.0

Place the drop box in a better location. Had to reach over thorn bush. Designate parking options and office locations.

MARCUS C 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
4.0

Customer did not leave a comment.

Bryanna B 
Rating:
1.0

The worst! Someone could jace advised that they would be closed. I arrived 20 minutes before my appointment and I to call another location for help. Plus, the equipment that I paid for was not inside. So. I had to rent again

Shawn R 
Rating:
2.0

Better customer service

Neal M 
Rating:
4.0

Customer did not leave a comment.

JASON D 
Rating:
5.0

The drivers side turn signal light was out , but otherwise I will definitely use again

Kamilah N 
Rating:
5.0

Customer did not leave a comment.

Patrick D 
Rating:
3.0

Customer did not leave a comment.

Listasha A 
Rating:
5.0

Loved the staff she was very friendly and helpful

prenilla h 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Equipment clean but truck made loud noise while I drove it.

Mable E 
Rating:
5.0

Customer did not leave a comment.

Jerry P 
Rating:
5.0

Customer did not leave a comment.

Arthur R 
Rating:
5.0

Customer service was outstanding - truly top notch. Only suggestion would to have swept out dog hair from cab and maybe air fresh bc it smelled smokey. That being said, the friendly + helpful customer service made up for that! Thank you! Stephanie and Martin Christie

Stephanie C 
Rating:
5.0

The service at River City Investments was excellent!

Tammy P 
Rating:
2.0

Made reservation several days in advance. Upon pickup, they had none of the additional items available (furniture pads, appliance dolly). Trailer had to get new tire while I waited as well. Then, an hour after pick up, my credit card was flagged for fraud as a $5,050 charge was attempted. This was a new card and only Place used was this location.

James T 
Rating:
5.0

This location as exceptional. When another location said they didn’t have the proper equipment a call to River City Investments quickly resolved our problem and they had the necessary equipment. Very professional, polite, and efficient in completing our order.

James M 
Rating:
5.0

If you want to be treated with respect and Curtis, please use this U-Haul, they treat you right 👍👍▶️▶️

Margaret G 
Rating:
3.0

The individual(s) that rented the truck before me had a dog(s). The truck had dog hairs all over the seat and dash. The windows were dirty from the animals licking it.

LASTAVIA F 
Rating:
5.0

Customer did not leave a comment.

Stephen f 
Rating:
4.0

Customer did not leave a comment.

Derrick J 
Rating:
3.0

Customer did not leave a comment.

Josh L 
Rating:
2.0

Don't refund instead of fixing an order if it's not nessary nearly ruined our trip.

Seth D 
Rating:
5.0

Customer did not leave a comment.

rufus w 
Rating:
5.0

Service was great!

Ron P 
Rating:
3.0

This location is in a bad or unsafe section of town and very scary at night when trying to drop off a truck and go through the online process of checking in the truck.

Michael H 
Rating:
1.0

No one at the location to check me in. Had to go back to location to turn in key

PATRICK H 
Rating:
2.0

The truck I reserved online was not on lot. I did get a bigger van for same price. Truck was unwashed from last renter. Truck was dead on empty when I picked it up. I then had to hunt a gas station since I was in an unknown part of the city.This took an extra 45 min out of my rental time and travel time. The jack in truck was mounted loosely. Lots of banging while driving. I returned truck at 3:45 and waited 20 min for someone to answer door. No one ever came. I left key in after hours box. I tried to rent a utility trailer on line. None close to me were available. However, the many Uhaul lots I passed during the day had the trailers on lots. None showed up online available, Many problems with web site. After 3 attempts to pay, site would lock up. I was surprised when I got a text confirming my reservation, Also, my receipt shows $10 extra charged to my card. Unkown what this was for. I bought the $10 ins coverage. There was an extra $10 charged for reason unknown to me. I did not call or question,

WILLIAM C 
Rating:
3.0

I was distressed that no appliance dolly was provided by this site.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

kendrick t 
Rating:
1.0

The truck was full of purple glitter, not cleaned out. Didnt have any of my dollies I paid to have rented. The mobile check in is terrible, pictures dont want to load. Took forever.

David F 
Rating:
4.0

Customer did not leave a comment.

Robert N 
Rating:
5.0

Customer did not leave a comment.

Mayra P 
Rating:
4.0

Customer did not leave a comment.

Alyssa W 
Rating:
3.0

Customer did not leave a comment.

Dennis B 
Rating:
3.0

Customer did not leave a comment.

Dennis B 
Rating:
4.0

Needed help loading the trailer onto truck so had to use the ladies in the office. That was the only negative that there wasn’t anyone to help with that.

Amy C 
Rating:
3.0

Please have items requested in the truck for those that pickup after hours with the mobile app and 24/7 share.

Breanna C 
Rating:
4.0

Customer did not leave a comment.

david s 
Rating:
3.0

Not sure I had no problems

Margaret G 
Rating:
2.0

Convenient but unnecessary location

Anthony K 
Rating:
1.0

I was charged 3 separate times had to call “customer service” twice to get the issue “partially” yes partially resolved, still waiting on the supposed refund back to my 2 banks hopefully I get my money back seeing how I’m suppose to move in my house but I now I gotta wait for the reversal for some reason their system was down. Can’t really fault the location but just Uhaul I’ve been renting with you guys for years but it’s cool. Maybe Penske next time.

teiquan M 
Rating:
1.0

No one was there when we returned the trailer.

Janet A 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W 
Rating:
5.0

Customer did not leave a comment.

Clarissa C 
Rating:
5.0

Professional, patient and caring manager!

Sharon C 
Rating:
3.0

The back of the truck had a puddle of water, debris, and roaches. I saw roaches on the truck when I was drying the puddle and sweeping. I thought I killed all of them. I have unpacked my things I am finding roaches in my boxes. There was a quarter gas in the tank. Yes s received a credit for 14.88 but it was an inconvenience to have to go to a gas station with a 20 foot truck as soon as I picked it up. My destination was out of state.

Andrea B 
No reviews have been submitted for this location.

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