Customer Reviews for The River City Investments LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The River City Investments LLC

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gary C. on

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Leasing agent super sweet

omar K. on

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Customer did not leave a comment.

leon J. on

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Very helpful

Olivia K. on

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They were great. We was late truck was dirty as it was raining and they helped great people wish more company's did business this@way.

chongsuk M. on

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Customer did not leave a comment.

Brandon W. on

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Doug J. on

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Trailer had holes in roof and leaked. Running lights did not work. So....moving on a dark raining night was not a good experiance.

Robert B. on

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No one was even there to return equipment at 11:00am during hours. No one answered phone or at office. After 20 minute delay, and third phone number called someone answers and told me to just unhook and leave equipment and they would take care of the rest. Luckily I used the app and simply returned on my own. This location should not even exist. Crazy. Not a true U-Haul location by any stretch of the imagination

Dewey T. on

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No one was there

Alexis M. on

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Customer did not leave a comment.

Scott S. on

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Customer did not leave a comment.

Travis B. on

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The trailer I rented had holes in the roof. On this particular day I rented, it happened to rained and some my furniture and pictures were wet once I went to unload them.

Jeremy J. on

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Owner was an hour late which put me behind in my move.

Bradley T. on

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Site rep incorrectly attached ball to hitch causing trailer to jackknife and damage my vehicle

braden L. on

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They were closed when I arrived between 4:00-4:30. I had called the prior day around 5:00 with no answer although it showed hours open until 5:30. I was told to just leave the trailer there and didn’t feel comfortable with that. She didn’t even ask for my name at first.

Linda L. on

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Customer did not leave a comment.

Shirley T. on

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10 minutes before pickup time I was called and pickup location changed. 4 extra miles out of my way. When I get there the door was lock and no one answered the bell. Phone number on the information I was sent with new location was out of order. Had to wait 10-15 minutes for someone from another location to meet me.

John M. on

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Customer did not leave a comment.

Dolores O. on

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Great customer service

Rebecca B. on

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The staff was fantastic to work with. However, our truck was dirty inside (2 dust pans full of dirt, leaves, garbage, etc) . We had to clean the truck before loading it.

latasha L. on

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Customer did not leave a comment.

JAMES B. on

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gina P. on

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Good service

Royzell M. on

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ronald R. on

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Drusilla H. on

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Check the rental before receiving for transporting anything !

Namyoul K. on

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SHENIKA W. on

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MARK W. on

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Thank you

John S. on

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Bay needed sweeping out. We swept it out once we got truck home. Also gas level recorded incorrectly. I did take picture of gauge and waiting for refund for gas surcharge that was charged to me. Also was not required to sign a contract.

Selena B. on

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Excellent service! I received a courtesy phone call the morning of my reservation to confirm that I was still picking up the rental truck I’d reserved. When I arrived the truck was already parked outside, ready to go. The best part was not having to wait in a long line!!! I simply presented my reservation, signed a few documents, laughed and joked with both employees, got my key, and was on my merry way. No muss, no fuss. And since their office is located close to my home, I definitely plan to use them in the future.