Customer Reviews for The River City Investments LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The River City Investments LLC

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Mark Allen H.
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No truck should ever be rented without Cruise Control. This truck had only 60k miles and was a modern E-Series Ford Cab/Engine. the lack of Cruise Control was disappointing. 1800 Miles was very hard on my right foot.... Another Idea, the 2 DIN Stereo in the dash on these should be replaced with one of these full screen aftermarket units that would allow backup camera and Bluetooth integration for under $200 per truck.

william H.
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Nothing. Keep up the great work!!

dione I.
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Customer did not leave a comment.

Brent K.
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Extremely unprofessional! The young lady helping me was on a face time type call for the 30 minutes it took her to help me rent a trailer. I am concerned about my identity being stolen because she was handling my drivers license and banking information while she was on a face time type call. I could not get simple questions answered about what to do if I had a flat tire or what is covered under the insurance. When it came time to hook up the trailer, they wouldn't lift a finger to help me lift it onto and connect the trailer to my truck. What would they have done, if I had a physical handicap? Their uhaul franchise privileges should be permanently revoked. I would not trust this franchise to operate a lemonade stand.

Mark Q.
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Someone actually be ther, give you a contract, make sure the uhaul is clean, walk with you for damages. And not be ask to put the pen bavk in the door so that the door stays open because no one was there. I will NEVER recommend this location for a uhaul pickup, drop off, or anything else. Gives uhaul a bad reputation.

Eric B.
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Customer did not leave a comment.

Kourtney L.
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The truck had issues delayed me being able to do anything for several hours due to no one being of help to me.

IESHIA F.
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Customer did not leave a comment.

Carla M.
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Customer did not leave a comment.

rufus W.
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Customer did not leave a comment.

ale S.
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Na

Elizabeth C.
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Great job with my pick up!

Rebecca F.
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Customer did not leave a comment.

Melissa H.
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I had to call a phone number when I got there as there was no answer to the doorbell. The woman who answered said she was "right down the street". Twenty five minutes later she shows up. She hoped I knew how to hook up the trailer because she didn't. She didn't check that lights were working. I don't recommend using this business.

Michael A.
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Customer did not leave a comment.

rufus W.
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Customer did not leave a comment.

Cheryl C.
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N/A

Gary C.
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Customer did not leave a comment.

Shawanda M.
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Customer did not leave a comment.

Caleb H.
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Pleasant people to work with. Fast and easy.

Henry K.
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If a customer chose mobile 24/7 reservation to secure a truck... make sure that truck is where he or she chose to pick it up and not make that person go somewhere else for it.

Diantha L.
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Customer did not leave a comment.

william H.
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Excellent service!! Mr. Washington went above and beyond to help us with our uhaul need!!

Carol M.
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Customer did not leave a comment.

gary C.
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Leasing agent super sweet

omar K.
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Customer did not leave a comment.

leon J.
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Very helpful

Olivia K.
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They were great. We was late truck was dirty as it was raining and they helped great people wish more company's did business this@way.

chongsuk M.
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Customer did not leave a comment.

Brandon W.
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Customer did not leave a comment.

Doug J.
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Trailer had holes in roof and leaked. Running lights did not work. So....moving on a dark raining night was not a good experiance.

Robert B.
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No one was even there to return equipment at 11:00am during hours. No one answered phone or at office. After 20 minute delay, and third phone number called someone answers and told me to just unhook and leave equipment and they would take care of the rest. Luckily I used the app and simply returned on my own. This location should not even exist. Crazy. Not a true U-Haul location by any stretch of the imagination

Dewey T.
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No one was there

Alexis M.
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Customer did not leave a comment.

Scott S.
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Customer did not leave a comment.

Travis B.
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The trailer I rented had holes in the roof. On this particular day I rented, it happened to rained and some my furniture and pictures were wet once I went to unload them.

Jeremy J.
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Owner was an hour late which put me behind in my move.

Bradley T.
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Site rep incorrectly attached ball to hitch causing trailer to jackknife and damage my vehicle

braden L.
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They were closed when I arrived between 4:00-4:30. I had called the prior day around 5:00 with no answer although it showed hours open until 5:30. I was told to just leave the trailer there and didn't feel comfortable with that. She didn't even ask for my name at first.

Linda L.
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Customer did not leave a comment.

Shirley T.
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10 minutes before pickup time I was called and pickup location changed. 4 extra miles out of my way. When I get there the door was lock and no one answered the bell. Phone number on the information I was sent with new location was out of order. Had to wait 10-15 minutes for someone from another location to meet me.

John M.
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Customer did not leave a comment.

Dolores O.
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Great customer service

Rebecca B.
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The staff was fantastic to work with. However, our truck was dirty inside (2 dust pans full of dirt, leaves, garbage, etc) . We had to clean the truck before loading it.

latasha L.
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Customer did not leave a comment.

JAMES B.
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Customer did not leave a comment.

gina P.
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Good service

Royzell M.
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Customer did not leave a comment.

ronald R.
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Customer did not leave a comment.

Drusilla H.
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Check the rental before receiving for transporting anything !

Namyoul K.
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Customer did not leave a comment.

SHENIKA W.
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Customer did not leave a comment.

MARK W.
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Thank you

John S.
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Bay needed sweeping out. We swept it out once we got truck home. Also gas level recorded incorrectly. I did take picture of gauge and waiting for refund for gas surcharge that was charged to me. Also was not required to sign a contract.

Selena B.
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Excellent service! I received a courtesy phone call the morning of my reservation to confirm that I was still picking up the rental truck I'd reserved. When I arrived the truck was already parked outside, ready to go. The best part was not having to wait in a long line!!! I simply presented my reservation, signed a few documents, laughed and joked with both employees, got my key, and was on my merry way. No muss, no fuss. And since their office is located close to my home, I definitely plan to use them in the future.

No reviews have been submitted for this location.

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