The staff was very helpful and respectful too.
THOMAS O
Customer Reviews for The Spare Room
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was mostly clean with the exception of the windshield. Lots of bug splats. I reserved an appliance hand truck, but it was not available when I picked up the rental truck. The agent has trouble communicating with the customer. He barely speaks, makes no eye contact, and seems to get irritated when asked questions. Overall, not a bad experience, but nothing that would encourage me to go back to this location.
PAUL TA great place for drop off. Lots of room to maneuver, and proprietor was very helpful. Very organized.
PETER MA little bit of mud on floor of trailer
CHARLES LVery displeased! Absolutely wouldn’t recommend this location.
MICHAEL Rnothing
Paul LVery professional
SHANE HI had a hard time with the service I received, I was rush with the truck to bring it back and didn't get to finish moving my things because of the rushing I had to go through. Next time I am going to budget.
TONY PWe had a super fast drop off experience, employee was helpful and verified everything quickly. I would come to this location again.
SAMANTHA SBetter attention to tires. Unknown what the DOT date was on the tire that blew. But the other tire was 6 years old, which is not a safe age for tires. There’s another future roadside issue
NATHAN HEverything goes smoothly every time we rent from The Spare Room!
BRIAN RWhen showing up to pick up the U-Haul. I didn’t have my blanket pads or appliance dolly I asked for when submitting the order. I had a team showing up at 9:30am for helping move things into the truck. Because of not having the dolly or blankets I was put in a bind and was behind on schedule, 80% of my help had to leave due to time. This was an awful experience with U-Haul.
Bradley LEverything went well. Thank you
Elisa DNothing
Robert FPerfect customer service very clean location thanks
MARCO PPicked up the trailer and all went normal for a regular UHAUL pickup. When I got to the pickup location and started to load boxes into the trailer the floor was coated in a thin clear coat of oil causing me to loose my footing and bust my butt. I had to take to a car wash and clean out the trailer and allow time to dry before loading which caused significant delay.
JUSTIN WExcelente
Carlos Cgood service
PAUL LGreat service
Paul LShould install trackers on all trucks
LASONYA MQuick rent quick return good price.
JOYCE HWell, they started calling me the same day asking if I’m returning the truck, telling me we are going to charge your card and where are you, 4 voicemails later I finally called back with no return call. I had the truck rented till Sunday after picking up Thursday , they insisted I was wrong. I returned the truck 1 day before which was a Saturday, they then greeted me someone else’s name, I said “no wonder you’ve been threatening me “ you had the wrong person. I literally threw the keys down on the desk and walked out without even saying a word. Yea I was mad and well deserved.
JOEL SSaid they closed at 6pm, dropped off truck around 2ish. Nobody was there, office was closed on a Tuesday afternoon.
MICHEAL MAwesome customer service
CHRISTOPHER EI was unsure where to put my truck because it was packed with pther uhauls and had storage containers all over so I just pulled in and sat in the middle. Luckily someone was there and they could put it where it needed to go.
Tasha CWas a friendly group
Michael DTop notch customer service.
Kevin SEverything was good
Nakita GGreat Job, best I ever did business with
Stephan TNothing everything was Great
Baldomero GGreg Awesome dude...
John PHave used this located more than once. Trucks have always been well maintained and clean.
Nita WBest uhaul place I have visited!
Kenneth KVery easy to rent - was able to call and ask questions. Would very much rent again and recommend!
Shelley WNice and helpful staff. The equipment was in great shape. Paperwork was easy and quick. Easy access from my home.
PAUL CWhat a wonderful experience. Great location. Had the vehicle ready I had reserved the night before. Very friendly folks. Would never go anywhere else. Thank you so much guys.
Joseph LVery friendly owner. Daughter amusing as well. Would use this service every time needed. Thanks for your great service.
Todd CThe staff was pleasant. The truck was fine. My scoring is based on EXCESSIVE fees. My rental went from $160.00 to $327.00.for a 20’ for less than 24 hours.
Janna FThey are always extremely helpful at this location. I will always use them for all my uhaul needs. Best one in sherman by far.....
bobby rGreat service
Christopher L