I showed up during office hours to pick up my truck. No one was at the site. There was a phone number on the window to call but no one answered or return call. I contacted U-Haul and they got me in my truck but there was no dolly that I ordered. I had to go to another U-Haul facility to retrieve a dolly which made me go over on miles!
Steven G.
Customer Reviews for The Spare Room
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix your computer system, the drop off locations owner is a very kind old man who does not want to be uhaul drop off location. He had his son tell you guys to stop but I was still sent to drop the truck off here. Took an hour to turn it in because he had to call your people for help and they weren't helpful at all.
jordan W.Truck oil life was down to zero. Alert came on.
Billy D.Mrs Lisa was very professional, friendly and nice. In fact, she is the very first person to ever been nice to me since I have been renting uhall services. The made me feel important. She ask about my trip, my experience, if I had any problem with the truck and offer me cold water since I came from a long trip. It is like she could read my mind, I was so thirsty. Uhall need people like Lisa. She have a great costumer service skills. I hope others will learn from her.
WILLIAM S.The straps on the tow doll were
Jimmy B.This location's address does not correctly show the location of the main entrance.
Brad W.Dan is a wonderful man and it is always a pleasure doing business with him
Bobby C.Dan and the young woman (I apologize for forgetting her name) always make you feel welcome and not an interruption of the day. Good folks! Go see'em!!
MIKE K.Mr. Dan is a dedicated 91 year old gentlemen who owns this U-Haul location. He provided the best customer service I have received in many years. I noticed a sign he has posted in his office; “U-Haul top one hundredâ€. I realize the sign isbusiness driven. If there's anyway U-Haul can personally commend Mr. Dan he more than deserves the recognition. He rises 7 days a week to open the gates and welcome his customers. Furthermore, Mr. Dan is a WWII veteran who served in Hiroshima! Please find a way to honor Mr. Dan as a distinguished member of U-Haul and our community.
William G.Get someone in the office who knows what they are doing instead of having to call someone else taking about 45 minutes extra....
Dustin K.Damaged fender
robert S.Keep your word when you set up a reservation.
Paul B.2 tail lights didnt work. Inside of trailer dirty from. last customer.
Ron B.Have a place to drop off keys and trucks after hours
Clay M.Great customer support!
Timothy A.Don't know what you could do to improve on a well oiled operation !
david M.Gentlemen that helped me was very helpful.
Brian K.Mandy did great takes good customer care
Terry T.Nice older geltleman that loves elvis. Keep on truckin pops:)
William S.Dan and Mandy always take good care of us.
Gina M.The nicest, most helpful people ever. Really wonderful to work with them.
Kasey B.The whole process was very smooth. The trailer was clean and in top condition. The check out and check in was very quick and everyone was very friendly. That is why I am a repeat customer.
Philip M.Mandy and Dan are more than excellent to rent from, the equipment is always meticulously maintained and the overall experience is great. The first place I go when I need a rental trailer and I definitely recommend it when anyone else needs a rental.
KAT L.Open on Sundays...awesome!
David M.Excellent experience working with The Spare Room! I would recommend them to anyone ??
James D.Dan was very helpful.
David P.Everything went fantastic!
Kathryn J.The person waited on us to do some administrative duties after hours. Very helpful and kind.
Ramona W.No complaints, everything went well.
Hugh M.Dan was pleasant and professional. Would definitely refer people here.
Mark B.No hidden fees. I was charged additional 60 dollars which no one could explain.
Eric S.Dropped off after hours, did not go into the facility or interact with company personnel. Maybe I just missed it, but I would recommend a prominent sign instructing customers where to leave equipment being returned after hours, especially since the drop-off point is outside the gates of the facility which seemed rather odd. Or at least that's what I eventually assumed after seeing the key drop box there.
RICHARD F.It was very dark and i couldn't see the sign that says beware of dog. I delivered it after the sun had set and although the dog was fenced in..i didnt see nor hear him come up on the side by the fence and when he did his bark terrifed me i almost ran face first into the back of the uhaul truck.
amber W.Very easy in and out at both pick up and return.
Brad W.Dan was awesome to deal with!
John G.My LAST rental (14 months ago) involved a flat tire shortly after getting the trailer. It was after hours so I was forced to take care if the tire repairs on my own. I emailed Uhaul and was told I would be reimbursed for my cost. I never received reimbursement.
teresa W.Very friendly and very helpful...would highly recommend
Karen A.Fix location on maps
Christopher C.