Customer did not leave a comment.Jeffrey Z.
Customer Reviews for The Storage Chest
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged 36$ for something I'm unaware of. I was also charged above what was estimated even though I didnt drive as far as I told them I was. Truck had almost 100k miles on it and the brakes were down right dangerous. Paid over 120 dollars to rent a teuck for 3 hours. Ridiculous.BRENNAN L.
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.Patrick P.
1. I had no idea before arriving I'd need to provide additional information to pick up the truck. (passport / another person to actually speak to U-Haul / etc.) This held me up about an additional hour. If it was said somewhere I needed to be prepared ahead of time with more information and I overlooked it; that could be on me. Or, maybe it needs to be more clear for someone who is likely to breeze through. Or, it's a combo of both. 2. The combination lock was either frozen or just very difficult to dial in all the letters. I'm a good size guy and finally used my jack knife to dial the letters. But this could really mess up someone without a knife or weaker hands. If it was frozen due to the weather, maybe it should be better protected somehow like with a bag or something else.(?) 3. My return was not able to take place as it should've. Although my smart phone was working properly, the gps spooled for 10 minutes or more and would not pick up the location of the cargo van. Finally, I took all the pictures I knew would've been asked (in case I needed to prove I left the vehicle in clean shape and the time it was returned), locked it, and dropped the keys in the box. On the positive side, the U-Haul staff members on the phone were very helpful and friendly (even when I was agitated about losing time during my pick-up). They were also really cool and understanding about me returning the truck without closing out the online procedure. They commented that truck location portion has kept people delayed for up to 2 hours. So, that seems like a big glitch to be addressed. Aside from that, everything else was good. The truck worked well. It was were I expected it to be. It was pretty clean. The main stuff I needed was covered. It was just the take off and the landing. The flight was good.Steven H.
Phone check in and out was very difficult. I will not do it again.David W.
Properly clean and sterlize! I was assured by this location that the truck was disinfected before pick-up, only to find used tissues and masks hidden under the seat. I expected more responsibility from U-Haul during this pandemic. Unacceptable.Andrea E.
I currently have a truck rental scheduled for return tomorrow at 9am. Because of two car accidents today and some unexpected conversations, I would like to extend the reservation for truck EL 1357B for a few hours. If this causes any inconvenience, my phone number is on file with contract number 80716402.Alexis H.
Customer did not leave a comment.WILLIAMF C.
Approve people before they pick up the U-Haul. It was stressful that I had to wait to get approved by someone the day of my U-Haul.that should happen beforehand.Connor T.
Customer did not leave a comment.Stewart W.
Customer did not leave a comment.Madeleine S.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Robert S.
The friendly, accurate service made the experience an absolute pleasure.Jean H.
I am not from the immediate area and had difficulty finding a gas station near the drop off to refill. Maybe in your printed contract, where you talk about the gas level and how much to refuel, you should include the location of the closest gas stations. Everything else was great.David N.
Customer did not leave a comment.PETER M.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Sarah G.
Clean updated truck. Great customer service at the location where I rented it. Second time I went there. Will go back again.Angela N.
Customer did not leave a comment.Heather M.
The website caused some confusion by not giving us any sort of status update so we thought is was not working. When we initially went to the store the woman behind the counter was holding a van for an after-hours pick up. Later we guessed that it was probably us because I received a notice at 8:50 pm telling me that my 4:30 pm pick up was ready. By then we had given up. We went back the next day and everything was handled well.Elisabeth J.
The rental manager was extremely helpful and courteous.Joe N.
The agent was prompt in responding to my call, a day in advance when I needed the rental, and had the van ready for me at the reserved time at the start of her day. She was super. no changes suggested.JOSEPH O.
Customer did not leave a comment.James W.
Customer did not leave a comment.Ann G.
Lori was very helpful and efficient!CATHY P.
The UHaul app, which I used to pickup and return the rental truck is way too complicated on the pickup end. The return processing by the app was fine. Try to simplify the process.Francis T.
Loved your ChiwawaAdris J.
Great service, and excellent vehicle...Robert P.
Moving is hard. She made it a little easier. ThanksJAN M.
My first experience at this location. Lori was great, fun to chat with while the paperwork is being taken care of.Jeremy G.
Customer did not leave a comment.CATHY P.
Everything was smooth and easy.Bruce R.
Customer did not leave a comment.Travis S.
Office help was very helpful and friendly!Thomas H.
Online rental process made pick up quick and easy. Associate was friendly and helpful. Truck was clean and well maintained. Returning truck after office hours using U-Haul website was very easy with step-by step instructions. Overall, a great experience! I would definitely rent from this location again!Ashley P.
Nothing, very please, could not have received better service,zandra H.
Customer did not leave a comment.Loren R.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Kirk W.
Customer did not leave a comment.Allison R.
Customer did not leave a comment.Stephen Q.
Customer did not leave a comment.stephen R.
Customer did not leave a comment.Andrea P.
We have used this service often and have always been impressed with the staff and cleanliness of the trucks.Richard M.
Customer did not leave a comment.michael R.
Customer did not leave a comment.Connor E.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Stephanie Y.
Customer did not leave a comment.Yvonne M.
Customer did not leave a comment.Keith L.
It was easy and hassle freelori H.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Ronald V.
Customer did not leave a comment.Fritz Adams C.
Customer did not leave a comment.Steven H.
Excellent service, everything was explained very clearly. The vehicle was great to drive, with many helpful features. Definitely would rent again from this office, and recommend to others.John K.
only good things to say! clean, runs well, quick & friendly people. love it! ciao!samer C.
Customer did not leave a comment.Maryann H.
I rented a van the night my location got 7.9â€ of snow. The lady was very nice and went out to brush the snow off the van for me. They didn't have the moving pads I needed which was certainly inconvient, given I was planning on having them as I had requested it with the rental.Wendy N.
Customer did not leave a comment.Anne H.
4 hour time frame to get any work done is too little. 6 hours mininmum would be much betterDavid C.
Customer did not leave a comment.James N.
Customer did not leave a comment.Will K.
Customer did not leave a comment.Karen M.
The clerk was very rude for absolutely no reason when I picked up the van in the morning.Elizabeth L.
Customer did not leave a comment.David G.
Person had computer issues and had to call someone to help. Not a busy location or waiting would have been a problem. We had to go to three different locations to finally find a moving truck rather than a trailer that we had originally reserved. The first location did not offer to find us one, just said that there probably would not be one available as it was move in day at UM. The next location was very helpful and found us what we were looking for. Over all a great experience with mostly helpful people.PHILLIP Y.
Customer did not leave a comment.Mark P.
The location was closed, so we did the after hours drop. The location was relatively close to the highway and it was easy to locate. Our only problem was trying to use the online return system. We received a processing error. We called customer service and received incredible service. The operator told us exactly what to do and it was handled beautifully. We loved our uhaul experience.Colleen J.
Customer did not leave a comment.Erin K.
Lori was great, perfect overall experienceLance K.
All around good experience!David G.
Customer did not leave a comment.Casey N.
Customer did not leave a comment.Ben U.
Customer did not leave a comment.Eli S.
Customer did not leave a comment.THOMAS G.
The van was very helpful in my move and the person that helped me was exceptional, however the van should have been washed and the windsheild cleaned off before I rented it. It was covered in dead bugs from the last person that used it. The windsheild was smeared with dead bugs and hard to see out of. I think it should have been washed. Other than that everything else was very good. Since the van represents the company I think it should have been cleaned before someone else rented it out. Things like that look bad on a company. Just my opinion. Thank You!mary M.
Customer did not leave a comment.Merrill S.
Meagan was great. She handled an issue she was having with her computer like a champ. Very professional. I would hire her to work for my own company if I needed someone right now.Kristen M.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.Kristin S.
Customer did not leave a comment.Ethan M.
Keep up the good work!Joe G.
No improvements needed! They are excellent!Michele D.
I originally had planned on using the truck for 8 hours, but due to some unforeseen issues, returned the truck 2 hours late. I returned my truck at 9:30pm after the rental place was closed, but was charged for an additional day. I think this was very unfair, as the vehicle would not have been rented out at such a late hour. I am disappointed that Uhaul would charge me an extra $80 for 2 additional hours.Michele D.
Customer did not leave a comment.Thomas M.
very friendlyTAMMIE K.
I have never rented a u-haul vehicle before, and had a great experience. Will not hesitate to rent from this location again.Marie B.
Customer did not leave a comment.Eric R.
Everything went smoothly Was greeted with a smile and attendant was very politeMike M.
Friendly staff and van great.Jennifer M.
This is the best storage facility in Ann Arbor! The service is above excellence. The customer service agent is amazing!!! She is professional, polite, and very assistive.Dale D.
The truck was in great condition. It was a fairly new model with a backup camera, which was very helpful!Allison K.
Customer did not leave a comment.STEVEN M.
I called on the day of drop off to ask how much it would be to keep the truck rented for another day. The woman said $19.95 for a 10' truck. I asked again, saying it didn't sound right. Again she said $19.95. I asked her to confirm with my account. She said she had it right in front of her, and that it would be free due to the earlier inconvenience at pick up. Again I asked for confirmation. Today when we dropped the truck off she charged us $54. She said she remembered telling me on the phone that would be the price. She did not ever give that amount, even after I asked for clarification a total of four times. It is fine for us to pay that amount, but to give us bad information and then lie about it is dishonest business practice. I do not plan to do business with uHaul again.Anna L.
Efficient person handling the rentals!steve M.