Customer Reviews for The Storage Depot Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Depot Center

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Carrie D. on

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Customer did not leave a comment.

Tommy J. on

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Nothing to add to improve the experience. The customer service by Jerry was incomparable. The facility and truck were extremely clean. Haven’t had that level of customer service in a while.

Francesca M. on

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Customer did not leave a comment.

stryson J. on

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I was charged for 48 pads when I didn’t have NO PADS AT ALL!! I tried to contact the location and didn’t get no answer..I called 1800 go uhaul and was on hold for 45 min...I need for someone to contact me ASAP for the fraud charges

Scott M. on

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Personnel at drop off was overly confused by the mistakes made by and not corrected by personnel at pick up point. Suggested calling U haul assistance line which no supervisor has returned my calls as of yet.. stopping payment until this situation is corrected by supervisor.

Martha S. on

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nancy L. on

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Office lady was excellent. Very pleasant

Yvonne C. on

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ALEXANDRA P. on

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Melissa O. on

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VALERI S. on

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Barbara L. on

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Agent was friendly and helpful. Made me feel like a valued customer. Thanks!

Donna H. on

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This is a really great friendly place with some the best customer service. (really great storage, clean and affordable)

Debbie D. on

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Friendly service

Alexander P. on

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Very nice staff! Would definitely use again!

susan I. on

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same as first comment I had to keep calling and each time they told me different pick up and drop offs and also had me double booked for 2 places I wasnt even to do

JIM B. on

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Jerry was great to work with,

AMANADA V. on

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Very friendly and understanding!

Lisa D. on

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Why did you have me fill out the "quick check in" form online only to have me duplicate the entire process when I went to pick up my truck? Why did you allow me to reserve a truck for 8am at a location that didn't open until 9?

GREGORY S. on

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ELAINE S. on

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nancy H. on

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ELIAS J. on

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Nothing everything was just right

LOYDY C. on

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RAYMOND P. on

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harold V. on

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Decrease the wait time to rent and return the vehicle.

BRETT S. on

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problems with the phone. Had to go there in person. Owner said he has complained about the 800 # NOT WORKING CORRECTLY, &I couldn't get thru, by phone.

JARED J. on

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very friendly people to work with

SARINA D. on

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I was never called to be told if my trailer would be there at the specified time. (I have caller ID & stayed home all day waiting for call, they had told the U-Haul Service Center they call and got no answer. While there the men kept talking about their golf game the day before. The man had a hard time figuring out the computer to pull up my order. The trailer leaked and all my things in the front of the trailer got wet. I was very dissatisfied with them.

MALCOLM H. on

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RONNY S. on

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KRISTINE S. on

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Very friendly staff and convenient location right off the freeway

DOROTHY G. on

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This was not the location that I requested when I ordered the truck. We had ordered two trucks which we had to pick up a two different locations and they were not within the 3 miles they said they would be in.

on

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The facility was not open for two days, and because of this I was text messaged SEVERAL times to return the rental that I had already returned which cost me several dollars.