Customer Reviews for The Storage Hub

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Hub

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David D. on

Rating:

nothing just keep being friendly and nice

Chuck F. on

Rating:

More parking outside gate for late night drop off

Daniel M. on

Rating:

Clean and dirt are ambiguous terms. My vehicle was mildly dirty because of weekend storms so I had to say it was dirty but just mildly. I really liked convenience of picking up and returning after hours.

Jordan B. on

Rating:

The location was clean and well maintained, however the experience (due to uhaul website issues caused us to be late and therefore not have enough to refuel when we returned).

James B. on

Rating:

Customer did not leave a comment.

Wesley B. on

Rating:

Wonderful people, very clean facility, exceptional location, best U-Haul experience I have ever had.

Sheena W. on

Rating:

Customer did not leave a comment.

Edward L. on

Rating:

This is my first truck rental in a long time. I was drawn to this location because of its location and the ease of meeting with the employees. All issues at Pickup we’re exactly as quoted. I would give them six Stars.

Tanya J. on

Rating:

I was pleased

Brian K. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

For two years in a row I have reserved a trailer at a location near my home. Each year I Have been told the trailer I reserved was not available at the location near my home. Even though I have had to drive only five miles past the local location to get to the next one, I question why do the reservation. The service and personnel at The Storage Hub were excellent. The trailer was great.

Geovane M. on

Rating:

Customer did not leave a comment.

Maia H. on

Rating:

Excellent customer service, equipment is like new. My only complaint is inaccurate billing. I was charged for two days, two dollys, and two sets of moving blankets when I should only have been charged for one of each. Took me 5 weeks, a lot of phone calls, and a lot of persistence to correct my billing and finally get my credit.

Catherine T. on

Rating:

I would have appreciated more instruction prior to pick up regarding how the 24/7 self pick up works (eg, estimated time, steps), but I was definitely able to figure it out easily!

Marguerite F. on

Rating:

Customer did not leave a comment.

Robert D. on

Rating:

Nothing. They do it right

Keisha M. on

Rating:

Very customer friendly and professional. Would definitely use them again.

Robin H. on

Rating:

Customer did not leave a comment.

Maria F. on

Rating:

Customer did not leave a comment.

Daniel O. on

Rating:

Customer did not leave a comment.

Jekema K. on

Rating:

Customer did not leave a comment.

Robert D. on

Rating:

Customer did not leave a comment.

ANTHONY S. on

Rating:

The manager was very helpful! We hadn't noticed a dent in the front bumper and were afraid that we were going to get charged for it, even though we had insurance. He worked with us and gave suggestions for how to avoid a similar situation in the future. Very friendly and helpful!

Robert D. on

Rating:

Nothing to improve. Pick up point has excellent customer service.

Pamela G. on

Rating:

Thumbs up??

Rich B. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Customer did not leave a comment.

Deborah A. on

Rating:

We arrived when they opened and were first in line, but it still took a good 30 minutes before they had all the paperwork ready and we were able to leave.

Steve L. on

Rating:

Could not have been any easier! Keep doing what you're doing.

Darrell F. on

Rating:

Customer did not leave a comment.

dennis M. on

Rating:

Ok

PATRICK S. on

Rating:

I had a great experience at the Storage Hub...good friendly staff and very clean truck. I will use them again if I have to.

Ellis H. on

Rating:

Customer did not leave a comment.

Charles H. on

Rating:

combination lock on truck was very, very difficult to open. After about 10 minutes of fiddling around with it, I finally got it open. I'd recommend arriving early if you are on a schedule (as I was) so that you can be where you need to be on time.

Early B. on

Rating:

The truck had a leak and it was raining.

Skylar S. on

Rating:

Nothing I can think of.

Deborah B. on

Rating:

I did everything as instructed in order to do a mobile check in and pick up, but the U-Haul website wasn’t working well enough to allow me to complete the pickup. Thankfully, the store was open and I was helped by very nice employees who handled my check in professionally. But I was disappointed that I had went through extra steps to complete the mobile pickup and the website wasn’t working correctly, and didn’t allow me to do that. The truck had water in the back from the rain the night before, but the employee got the water out and provided moving blankets at no extra charge. I was impressed with the employees at check in and check out, but not so much with the U Haul website or mobile pickup process (or lack thereof).

Amy S. on

Rating:

Customer did not leave a comment.

regina M. on

Rating:

Customer did not leave a comment.

clifton F. on

Rating:

Customer did not leave a comment.

Rosalind P. on

Rating:

Customer did not leave a comment.

Barry L. on

Rating:

Nothing the personnel did a wonderful job.

Jerelene R. on

Rating:

Customer did not leave a comment.

Lorraine D. on

Rating:

Excellent customer service and location

Carla M. on

Rating:

Shaw Family Movers didn’t show up or call or accept my calls. I waited for them for 2 hours.

carol N. on

Rating:

Not when it's raining it floods and you got to put the truck away and try to jump over the puddles

David L. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Customer did not leave a comment.

Diane W. on

Rating:

Customer did not leave a comment.

Jason F. on

Rating:

Customer did not leave a comment.

Mike R. on

Rating:

Customer did not leave a comment.