Customer Reviews for The Storage Hub
(U-Haul Neighborhood Dealer)

139 reviews

2717 Hope Church Rd   Winston-Salem, NC 27127

(336) 784-4046

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 784-4046

2717 Hope Church Rd
Winston-Salem, NC 27127

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not the location I selected. People there were nice. Hard place to get out of due to local traffic.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
4.0

Customer did not leave a comment.

HUBERT D. 
Rating:
5.0

It was perfect

GUILLAUME R. 
Rating:
5.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Extremely friendly staff.

Gregory M. 
Rating:
5.0

Haley fuller was awesome she was so helpful and informative and gave u best options I would come there again thx u so much

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

ZEIRA A. 
Rating:
1.0

I reserved a truck in Greensboro, only to be re-routed the day of pickup to Winston Salem (30 minutes away). Location was helpful but had to set up for late night pickup as I had to change my plans to accommodate the inconvenience. System for automated pickup did not work. Hold times for help from Uhaul were exceptionally long. I was forced to sit in a parking lot, next to the truck for 45 minutes waiting for help from Uhaul. A lot of wasted time late at night.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
4.0

Customer did not leave a comment.

Daria M. 
Rating:
5.0

Team at this location was the best I have experienced in Winston Salem. Just a great overall experience!

Paul H. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

The customer service was excellent! There were several people in the office when I got there but they handled everything so professionally and took care of each one of our individual needs! This will always be my go-to for renting U-Hauls!

TANYA M. 
Rating:
2.0

The instructions to pick up my uhaul were very confusing. The language was written ooorly and did not make a lot of sense. In addition to this, there was no information as to which uhaul was mine, and I kind of just had to walk up to one and start messing w the lock until I figured out which was mine. I also ordered (and fully pre-paid) for a bunch of equipment including blankets, a furniture Dolly, and a utility dolly, and none of it was provided to me which made my move that much more difficult.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

JEREMY F. 
Rating:
5.0

The clerk was extremely helpful

Lawrence B. 
Rating:
5.0

Personnel was very prompt and helpful.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
2.0

billing confirmation i was way overcharged

EMMA D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN P. 
Rating:
4.0

Customer did not leave a comment.

Pradeep G. 
Rating:
5.0

Staff and location was friendly. The 800 number had said there were no 20' trucks but the rep at the desk found one when I picked the truck up.

LORI F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Everything was great

REYNOLD S. 
Rating:
5.0

The young lady that runs the place is a fantastic.

PATRICK V. 
Rating:
4.0

Unfortunately, probably nothing about this, but the intersection to get on the main roads is horrible for getting out into traffic. Also, hand truck was not in the truck... made move a little more difficult than expected that took a little longer. Hailey was great though, very friendly, upbeat and apologetic. I did have a very difficult time getting reception to sign in for the truck. Finally had to call to get the code to get the key. Website would NOT pull up, but it was searching.

Anna F. 
Rating:
5.0

Nothing everything was great

REYNOLD S. 
Rating:
5.0

Haley provided me with extraordinary customer service

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
4.0

Customer did not leave a comment.

Anslee H. 
Rating:
4.0

Customer did not leave a comment.

BETH B. 
Rating:
5.0

Customer did not leave a comment.

Suvana S. 
Rating:
5.0

The whole experience was wonderful! Very helpful and Haley was extremely kind and knowledgeable.

SETH D. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Randall Thomas L. 
Rating:
5.0

Make sure that the trucks are washed and cleaned. One of the trucks we recieved had mud all over the front tires and grill area.

Charles F. 
Rating:
5.0

Fantastical Customer Service. Definitely will be using them again

QUENTIN B. 
Rating:
5.0

Easy to rent from

james K. 
Rating:
5.0

The helpers to unload the truck in Winston Salem on 04/19/21 did not show up. I could not secure a phone to call since all were not picking up, box full or 45 minute wait. This facility did not help when I called and did not return my call.

Edward M. 
Rating:
5.0

Great service.

SHERRY H. 
Rating:
5.0

Great experience with this location

KEVIN G. 
Rating:
5.0

Very convenient. Just what I needed and when.

THOMAS B. 
Rating:
3.0

Better reservation system. Had reservations for 9ambut it was cancelled and not by us so not happy we had to take another at higher rate. Then weather made next morning awful.

SHERRY D. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
5.0

Customer did not leave a comment.

phillp P. 
Rating:
5.0

All was good.

george B. 
Rating:
5.0

Customer did not leave a comment.

Aubrey B. 
Rating:
5.0

The gentleman who checked me in was great. He noticed an error in the billing and corrected it. Thank you sir !

Stanley J. 
Rating:
5.0

Customer did not leave a comment.

Josie S. 
Rating:
5.0

n/a

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Rod F. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
3.0

When we arrived the lock box wasn't in the back of the truck and there wasn't a key for us. It's all contactless now so this was a big issue. The facility was technically closed that day but luckily someone just happened to be around who ended up helping us. Also didn't like that the dolly and moving blankets had to stay zipped tied in the back of the truck, taking up space. When we asked to take them out before we left we were told we'd have to rent them If the zip tie was broken. Felt like a scheme to make more money off of people.

Maya F. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Both people on duty (Randy was the man) were extremely helpful and courteous.

Robert S. 
Rating:
4.0

They were really nice.

VANITA L D. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
2.0

more knowledgeable staff

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Great experience at Storage Hub. The young lady (Hayleigh I believe was her name)was excellent and very good at explaining all aspects of rental process. I'll definitely return to this very clean and organized location for my future needs.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Evan K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Parking area is cramped and difficult to maneuver a 26' truck. Consider improving the layout of the area.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

luis C. 
Rating:
5.0

Great location, the people there are the best!

DANIEL L. 
Rating:
5.0

Recommend or advertise this location to others, as so far, this has been the BEST location with the best service we have received from a U-Haul location.

Carlos E B. 
Rating:
5.0

Customer did not leave a comment.

DORKA B. 
Rating:
5.0

A Great Experience. Very easy. Thank You!

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Cameron T. 
Rating:
5.0

everything went great..Easy to use

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Cody L. 
Rating:
1.0

Be upfront with the pricing. No one should be surprised when returning the vehicle and being slapped with an invoice 50% higher than anticipated. 1.) I replaced the gas used as indicated on the guidelines yet was charged over $10 for being off by 1/16th of a gallon. 2.) Because this facility did not have the van I wanted they provided me with a truck at the same rate YET did not tell me I was being charged mileage at the higher truck rate. 3.) I was quoted a mileage on the website YET when I got the invoice I was told I was being charged a higher weekend rate. 4.) Was charged $7/day for use of the forklift. Was never told I would be charged for its use. (I am glad I didn't use the other moving equipment in the truck or I would have been charged an exorbitant amount for that as well). So, long story short, had U-Haul been completely honest and upfront with their pricing policy and use of equipment, I could have made a more informed decision and not felt taken advantage of. I do hope this is not a U-Haul business policy but rather something with this local office.

Karen K. 
Rating:
5.0

Beautiful facility great and helpful people.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

We were told that a uhaul service technician brought the rental to that location. We left after taking a video and didn't realize That the ratchet on the driver side was broken until we got to our destination to pick up our car. We contacted the rental place and they told us to send them the video we took. They then told us that it was a U-Haul service technician that brought the car hauler and dropped it off at their location. They said they're would be no charge to us since it was not our fault I would say their communication back to us was great. I will definitely use you all again in the future as a U-Haul's in general have been great equipment. I understand that things will slip by once in a while and I guess I was just a victim of that.I will definitely make sure that I look at stuff better in the future to ensure that I can identify any issues before I leave the rental facility.

Frederick H. 
Rating:
1.0

I was told I could check the truck out online so I drive to dealer after hours followed web directions it would not allow back in so I wasted 2hours no truck the next morning went back finally was able to get truck when I returned the truck tried to do it online it would not allow me to i called. 800 was put on hold forever then transferred at least 3 times before I was able to check truck in that was well over a hour this whole process cost me time and money

Bill W. 
Rating:
5.0

Great service

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

Derrick M. 
Rating:
5.0

Dropped off early and they where on the spot. In and out in 5 minutes. They did remote check out...so fast.

David E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

nothing just keep being friendly and nice

David D. 
Rating:
5.0

More parking outside gate for late night drop off

Chuck F. 
Rating:
5.0

Clean and dirt are ambiguous terms. My vehicle was mildly dirty because of weekend storms so I had to say it was dirty but just mildly. I really liked convenience of picking up and returning after hours.

Daniel M. 
Rating:
5.0

The location was clean and well maintained, however the experience (due to uhaul website issues caused us to be late and therefore not have enough to refuel when we returned).

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Wonderful people, very clean facility, exceptional location, best U-Haul experience I have ever had.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Sheena W. 
Rating:
5.0

This is my first truck rental in a long time. I was drawn to this location because of its location and the ease of meeting with the employees. All issues at Pickup we're exactly as quoted. I would give them six Stars.

Edward L. 
Rating:
5.0

I was pleased

Tanya J. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

For two years in a row I have reserved a trailer at a location near my home. Each year I Have been told the trailer I reserved was not available at the location near my home. Even though I have had to drive only five miles past the local location to get to the next one, I question why do the reservation. The service and personnel at The Storage Hub were excellent. The trailer was great.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Geovane M. 
No reviews have been submitted for this location.

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