Customer Reviews for The Storage Hub
(U-Haul Neighborhood Dealer)

190 reviews

2717 Hope Church Rd   Winston-Salem, NC 27127

(336) 784-4046

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 784-4046

2717 Hope Church Rd
Winston-Salem, NC 27127

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Staff was great

REYNOLD S. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL A. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

JEAN H. 
Rating:
5.0

Great experience and staff and have reserved another truck for this upcoming weekend.

doug C. 
Rating:
5.0

Holy COW! These guys / girls know how to provide GREAT customer service! Great experience!!

Timothy S. 
Rating:
4.0

All the large Uhaul were parked in a lot under large trees that dumped leaves all over the windshield, looked like they were not moved in quite some time

DENNIS N. 
Rating:
5.0

Customer did not leave a comment.

TANAYA T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

All Good

XING L. 
Rating:
5.0

Nothing everything was perfect

ROBERT Z. 
Rating:
3.0

Please improve your mobile drop off. I was charged an extra $40 due to the mobile drop off did not work when I click on the drop off button and then it told me to drop the keys in the drop box. Then it ask for pictures but I couldn't get back into the truck due to I have already drop the key in the drop box so it wouldn't let me finish the drop off on mobile for me when I drop it off on Saturday.

Shalika R. 
Rating:
5.0

Simple, fast service with friendly engaging staff. In and out quickly. Two thumbs up.

CHRISTOPHER T. 
Rating:
5.0

Friendly, professional and efficient customer service from both of the great ladies at this location. It doesn't get any better, they set the bar super high for excellence in customer service.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

WILMER M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

This location is great and super easy. One warning to customers, UHaul likes to tack on the little charges that can quickly add up if you're not careful!

HENRY M. 
Rating:
4.0

Customer did not leave a comment.

Braden H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Really great service

David F. 
Rating:
5.0

Not a thing. I had a wonderful experience with renting the truck from your company.

OLGA E. 
Rating:
5.0

Walked in with the key, the lady at the desk took it, said that's all she needed, and that was it. Very friendly, very helpful.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Great

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Franklin T. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Very efficient, professional and friendly.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Great Service

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

very courteous. no suggestions for improvement

Donald C. 
Rating:
5.0

Customer did not leave a comment.

JIMMY G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
4.0

Make sure the gas gage from the prior customer is correct when documenting

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Great customer service

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Ziad K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Hassle-free return. Great experience.

Bao Y. 
Rating:
1.0

I returned the truck on a FULL tank! And was still charged for mileage which wasn't much I just feel like it could have been overlooked for the FULL tank of gas.

TEDRA K. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
4.0

Customer did not leave a comment.

MARYKATHRYN E. 
Rating:
3.0

I requested to pick up at a location down the road. However, had to drive 12 miles further. This was an inconvenience for timing, gas consumption and my allowed miles.

casey J. 
Rating:
4.0

Office ladies were very nice! Good experience!

SHANNON B. 
Rating:
3.0

Customer did not leave a comment.

Bradly R. 
Rating:
3.0

Not the location I selected. People there were nice. Hard place to get out of due to local traffic.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
4.0

Customer did not leave a comment.

HUBERT D. 
Rating:
5.0

It was perfect

GUILLAUME R. 
Rating:
5.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Extremely friendly staff.

Gregory M. 
Rating:
5.0

Haley fuller was awesome she was so helpful and informative and gave u best options I would come there again thx u so much

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

ZEIRA A. 
Rating:
1.0

I reserved a truck in Greensboro, only to be re-routed the day of pickup to Winston Salem (30 minutes away). Location was helpful but had to set up for late night pickup as I had to change my plans to accommodate the inconvenience. System for automated pickup did not work. Hold times for help from Uhaul were exceptionally long. I was forced to sit in a parking lot, next to the truck for 45 minutes waiting for help from Uhaul. A lot of wasted time late at night.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
4.0

Customer did not leave a comment.

Daria M. 
Rating:
5.0

Team at this location was the best I have experienced in Winston Salem. Just a great overall experience!

Paul H. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

The customer service was excellent! There were several people in the office when I got there but they handled everything so professionally and took care of each one of our individual needs! This will always be my go-to for renting U-Hauls!

TANYA M. 
Rating:
2.0

The instructions to pick up my uhaul were very confusing. The language was written ooorly and did not make a lot of sense. In addition to this, there was no information as to which uhaul was mine, and I kind of just had to walk up to one and start messing w the lock until I figured out which was mine. I also ordered (and fully pre-paid) for a bunch of equipment including blankets, a furniture Dolly, and a utility dolly, and none of it was provided to me which made my move that much more difficult.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

JEREMY F. 
Rating:
5.0

The clerk was extremely helpful

Lawrence B. 
Rating:
5.0

Personnel was very prompt and helpful.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
2.0

billing confirmation i was way overcharged

EMMA D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN P. 
Rating:
4.0

Customer did not leave a comment.

Pradeep G. 
Rating:
5.0

Staff and location was friendly. The 800 number had said there were no 20' trucks but the rep at the desk found one when I picked the truck up.

LORI F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Everything was great

REYNOLD S. 
Rating:
5.0

The young lady that runs the place is a fantastic.

PATRICK V. 
Rating:
4.0

Unfortunately, probably nothing about this, but the intersection to get on the main roads is horrible for getting out into traffic. Also, hand truck was not in the truck... made move a little more difficult than expected that took a little longer. Hailey was great though, very friendly, upbeat and apologetic. I did have a very difficult time getting reception to sign in for the truck. Finally had to call to get the code to get the key. Website would NOT pull up, but it was searching.

Anna F. 
Rating:
5.0

Nothing everything was great

REYNOLD S. 
Rating:
5.0

Haley provided me with extraordinary customer service

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
4.0

Customer did not leave a comment.

Anslee H. 
Rating:
4.0

Customer did not leave a comment.

BETH B. 
Rating:
5.0

Customer did not leave a comment.

Suvana S. 
Rating:
5.0

The whole experience was wonderful! Very helpful and Haley was extremely kind and knowledgeable.

SETH D. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Randall Thomas L. 
Rating:
5.0

Make sure that the trucks are washed and cleaned. One of the trucks we recieved had mud all over the front tires and grill area.

Charles F. 
Rating:
5.0

Fantastical Customer Service. Definitely will be using them again

QUENTIN B. 
Rating:
5.0

Easy to rent from

james K. 
Rating:
5.0

The helpers to unload the truck in Winston Salem on 04/19/21 did not show up. I could not secure a phone to call since all were not picking up, box full or 45 minute wait. This facility did not help when I called and did not return my call.

Edward M. 
Rating:
5.0

Great service.

SHERRY H. 
Rating:
5.0

Great experience with this location

KEVIN G. 
Rating:
5.0

Very convenient. Just what I needed and when.

THOMAS B. 
Rating:
3.0

Better reservation system. Had reservations for 9ambut it was cancelled and not by us so not happy we had to take another at higher rate. Then weather made next morning awful.

SHERRY D. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
5.0

Customer did not leave a comment.

phillp P. 
Rating:
5.0

All was good.

george B. 
No reviews have been submitted for this location.

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