Very clean and easy to driveJEREMIAH S.
Customer Reviews for The Storage Place Holly
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARY FRANCES B.
Customer did not leave a comment.James H.
Customer did not leave a comment.Roger R.
Better communicationJosie A.
Customer did not leave a comment.BERNARDO JR V.
She was very helpfulCONSTANCE MARIE C.
Customer did not leave a comment.CHRISTOPHER T.
The store was immaculate. Distancing protocols in place. The staff were very friendly and accommodating. I would definitely recommend.CONNIE C.
Truck stunk of cigarette smoke to the point of getting a headache. Found trash and partially eaten food on the ground under the seat.Devon L.
Customer did not leave a comment.WHITNEY V.
Customer did not leave a comment.Gabriel R.
Customer did not leave a comment.JESUS S.
I delivered the vehicle clean. The customer service there was helpful and provided a professional attitude.Kimberly K.
The people there served us well in helping us with our move.John M.
Customer did not leave a comment.SYLVIA V.
Messed up my original reservation, got a 15' instead of 10', truck was dirty, windshield full of bugs, wipers need replacement, was raining and wipers didn't help. Latch to back of truck was not working properly. When I opened the door it rolled up fast and the door got stuck. Took a half hour trying to release the door so I could close and secure the door. Going to another rental next time.CARLOS G.
I just dropped off the key and my debit card was charged. It was great thanks.Carlos G.
Customer did not leave a comment.MARQUISE J.
Customer did not leave a comment.fahad A.
Great customer service! This is an example of how all businesses should operate.DENNIS S.
Customer did not leave a comment.MARK L B.
Make sure the muffler isn't cut before the next family gets itMartin G.
Customer did not leave a comment.Debra P.
Ya'll are doing great!DEBRA M.
Super nice attendant she was quite helping.CARLOS R.
Customer did not leave a comment.Peter O.
Customer did not leave a comment.SANTOS G.
Customer did not leave a comment.Byron C.
Customer did not leave a comment.ROBERTO B.
Drop off was easy. The staff was friendlyHeidi B.
Customer did not leave a comment.Dusty T.
Customer did not leave a comment.Jonathan P.
Customer did not leave a comment.Ann D.
Customer did not leave a comment.Lewis S.
Customer did not leave a comment.Sylvia V.
Customer did not leave a comment.marthy P.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Luis G.
At this location nothing. It was all great Customer service Professional and friendly Great smileRodolfo C.
Great facility! Clean and staff was very friendly and helpful.Christina M.
This is our first time to rent a uhaul truck and we are very disappointed with the service. We scheduled it for pickup at 7am using his the mobile phone pickup. My husband got there at exact time and went to truck assigned to us only to find out that the key wasn't there. He had to call the office and wait for the manager for the key. We were scheduled to start moving between 8-9am but everything got delayed because of the problem. Our friends who helped us missed their appointments also. When we returned the truck using the online return, we were billed with $2000+. We only used the truck for about 6 miles! Good thing the office in this location is still open and the lady working at that time (between 3-5pm) was able to help is with the problem. She said that somebody entered the wrong starting miles for our truck. I hope this doesn't happen again.Brandon B.
Everyone was very friendly and extremely helpfulMonica P.
The service we received was great, with no pSantos G.
I don't have any recommendations for improvement because everything went so well. Checking your Uhaul out and back in online is the way to go. They make it so easy for you. A BIG Thank You!Debbie G.
Customer did not leave a comment.Enrique B.
Customer did not leave a comment.Veronica G.
I dropped off my vehicle on a Sunday at 2 PM and they were closed. I was not informed that I would be charged an additional $20 as it's considered an after hours. Would be nice if you haul would point out which locations are open so you can avoid this fee.Joseph M.
I went on line to rent and wAs told one price and end up being twice the amount. 19.95 for in town I was in town but return at different locationanne C.
Customer did not leave a comment.Ian S.
Customer did not leave a comment.Rodolfo A.
Not a thingAlma E.
Customer did not leave a comment.Walton G.
Customer did not leave a comment.Kimberly L.
Manager Kelly was very friendly and helpful and worked with a smile on her face!!? All staff was friendly and helpful!Cynthia L.
Customer did not leave a comment.RAY B.
Customer did not leave a comment.Katherine W.
Customer did not leave a comment.Charles Cody W.
Customer did not leave a comment.Myrna S.
Great service!Barbara G.
Customer did not leave a comment.Angela T.
Customer did not leave a comment.Anna B.
Customer did not leave a comment.James F.
Customer did not leave a comment.Ernesto G.
Great service with a clean truck. Excellent experience. Also a shout out to Move It Storage on Rodd Field, they did not have a truck available but quickly found me a truck 5 mins away and completed my reservation! Excellent experience from beginning to end! Thank you!Katie B.
Driver side seatbelt was OOC.i sat on the clasp of the seatbelt ala 1977 to keep from getting pulled over. Other than that, the truck was great.Charles A.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.Alexis M.
Very fast in & out thanksSHAYNE K.
Customer did not leave a comment.Sharon W.
Customer did not leave a comment.Lana M.
Nothing that I know everything was finePrimitivo S.
Everything went smooth, the staff were very informative and professional!Lydia M.
Customer did not leave a comment.Lawrence V.
Thank you!Gabriel P.
The cup holders were coated in sticky goop. They steering wheel was sticky as well. The overall smell inside the cab was not pleasant.Juliana B.
The transaction took an hour due to the system, which took longer than it did to move our single couch. I was charged 3 times and had to visit a website to fix my transactions because uhaul stated it was â€œout of our hands and you now have to deal with the website and your personal bankâ€. Whenever we entered the vehicle there were ashes all on the dash board and cigarettes boxes in the passenger doors. The sales representative had amazing customer service even though she herself had to contact the uhual customer service 4 times.Jalitxi S.
Customer did not leave a comment.LUIS A.
The office was very nice and the front desk attendant was very helpful as we needed assistance with the tax exception.Ricardo R.
Everything with the truck was ok and with the service.Alma P.
I have a few photos of a literal smudge of shit on the inside of a 10' truck, in the cargo hold. I will be contacting UHaul tomorrow in reference to this disgusting occurrence.Nicholas R.
Customer did not leave a comment.Sidney S.
Everything was done super fast. The staff was friendly and knowledgeable. I'm coming back for all my moving needs.Antonio J.
Customer did not leave a comment.Adriana M.
All good. Made my move easier. Thanks!Lisa H.
Customer did not leave a comment.tom S.
My reservation was made at the store off SPID and when I showed up to pick up my truck I was told that I needed to go to another store. I explained that I had been dropped off and had no other transportation to go to the other store. The staff did nothing to try and help. They told me when I got to the Holly store to let them know I was unhappy. I made my appointment at one store and it was moved to another and I was never notified. Poor service from all parties involved.John E.
Wonderful experienceAntonio A.
verify all requested furniture pads are available at pick up location. I had to go to another uhaul location and pick up furniture pads requested on reservation confirmation and transport them to pickup location myself.Ramiro R D.
No recommendations. The staff was courteous and the equipment was available, reliable and affordable.James L.
Customer did not leave a comment.jaron H.
Customer did not leave a comment.Denise V.
Great staff, thanksThomas B.
Customer did not leave a comment.norma C.
Customer did not leave a comment.PAUL K.
Customer did not leave a comment.Barbara G.
Everything went perfectDonna D.
Check the doors...weatherstripping on both doors falling offRUBEN M.
The holly location was well managed. But the online reservation was below average. It didn't advise me that my pick up location had changed. Also when arriving at my pick up location I was advised that I didn't have a truck because previous renter was not returning truck on time. Then I was told I had to go farther than I wanted to get another truck. Long story short I ended up back where I originally wanted to be. Better communication and achedualing needs to be taught.Jesus H.