Customer Reviews for The Storage Place Murphy
(U-Haul Neighborhood Dealer)

382 reviews

1924 FM 1092 Rd   Missouri City, TX 77459

(346) 757-0013

Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(346) 757-0013

1924 FM 1092 Rd
Missouri City, TX 77459

Services at this Location:

Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SYED R. 
Rating:
5.0

Employee was very helpful and explained everts needed for my rental costs

DERRICK W. 
Rating:
5.0

The lady helped me well

MICHAEL N. 
Rating:
5.0

Nothing

Eric B. 
Rating:
5.0

Customer did not leave a comment.

German T. 
Rating:
5.0

Nothing, my experience was terrific

Darcey K. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Very professional staff very pleasant and professional.

ROBERT PRESTON I F. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

I really appreciated how smoothly the whole process went...The truck was just the right size for my move...I was able to move everything and the return location was very convenient....Thanks for making my move so easy

Annette S. 
Rating:
5.0

Customer did not leave a comment.

TAGHI M. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

ANITA P. 
Rating:
5.0

Customer did not leave a comment.

KENT C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

The customer service and the vehicle that I used were great, no problems there. The only problem I had was the fact that I was charged for an additional 1.5 gallons of gas after I already filled up. I drove approximately 16 miles, which is right around a gallon of gas for the van than I had per the information provided. When I filled the van up with gas, I doubled the gas that I used actually used. Which means that either the van was not at the proper amount when given to me, or whoever processed my receipt decided to charge me extra just because. I was only charged an extra 1.5 gallons of gas, but it's the overall principle of the charge that's not right. Outside of that, I had a great experience and would easily recommend without question.

CLARENCE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
2.0

Customer service

Tierressias W. 
Rating:
5.0

Well done many thanks

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Maryanne S. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Employees were very friendly and helpful, overall I had great experience.

ALIREZA A. 
Rating:
4.0

The relatively new looking cargo van was in great condition, except that it had a faulty mileage tracker/odometer! It said we drove WAY more miles than we possibly could have in our short two hour rental! Then it took quite awhile for the representative to straighten it out so we waited around a bit. Overall a very good experience though.

Nicholas H. 
Rating:
5.0

Drop off location was run efficiency.

Karen Ball F. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Bertram J. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL P. 
Rating:
5.0

No recommendations

Monica Alvin D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE V O. 
Rating:
4.0

Overcharged

Shahid M. 
Rating:
5.0

Great customer service

MARSHA W. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

TRUC L. 
Rating:
4.0

Customer did not leave a comment.

Carol E. 
Rating:
5.0

Keep up the good work

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Trisa G. 
Rating:
5.0

Customer did not leave a comment.

Nicole F. 
Rating:
5.0

Customer did not leave a comment.

Julie Ann H. 
Rating:
5.0

Customer did not leave a comment.

JEROME EDWARD JR B. 
Rating:
5.0

Good service and Vehicle was clean . Thanks

Joseph V. 
Rating:
5.0

You need more staff, supporting worker. I was well served and I'm happy to recommend this location to my friends and neighbors.

Ikechukwu N. 
Rating:
5.0

Customer did not leave a comment.

Toni B. 
Rating:
5.0

Na

Jomar R. 
Rating:
5.0

Customer did not leave a comment.

Kienyata Y. 
Rating:
3.0

When driving, you could tell that something was wrong. It did a lot of jerking. I could only assume the transmission needed work. Otherwise.m, everything was well.

Larry C. 
Rating:
5.0

Staff was awesome.

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

LA SHAWN NICOLE K. 
Rating:
4.0

Good service in these COVID19 times. Van was clean. Efficient online check in. Well done

David G. 
Rating:
5.0

We have always had good service at this location.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
1.0

The truck had a lot of mechanical issues

Devin R. 
Rating:
5.0

Customer did not leave a comment.

Luis Z. 
Rating:
5.0

Customer did not leave a comment.

AMBERELAINE M. 
Rating:
5.0

TJ was the BEST. I had a last minute move, and TJ made sure I had the proper vehicle and mover assistance for short notice. Thank you TJ for outstanding customer service and going the extra mile to satisfy your customer. Continue doing what you do the sky is the limit for you. May God Bless you All the days of your life.

Retha B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Excellent and Professional

WILLIAM T. 
Rating:
1.0

I think there may be a different lady working there but I was not happy. Let's start with this: Honestly, the place stunk. Perhaps she had a stomach issue, but it was BAD. THEN, I felt as if I was overcharged. BIG TIME!!!! She wasn't very accomodating in explaining the HUGE increase in the bill. I am looking into that tomorrow. I have rented from this location many times before and this was my first bad experience. Oh. The truck in the back had a live roach and a dead one, too. :~(((( They also let people in there without masks.

Keri R. 
Rating:
5.0

Customer did not leave a comment.

Renaldo R. 
Rating:
4.0

A previous renter had obviously smoked in the cab of the truck. It was clean in the cab, but the odor was horribly strong! We had to keep the windows open the entire time we had the vehicle.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing. Everything went well.

Jayne F. 
Rating:
5.0

I have had U haul from different locations and unfortunately this time It was a rip off. I only used the truck for 24 hrs and I was charged double on my bill and when I contacted their field manager he couldn't help me out and said I have to pay the double amount.Totally unfair to charge me double for something I haven't used. Customers cannot always read the whole contract to find the loopholes on how u haul can charge you double. It was not explained to me that I will be charged double even when I am within the 24 hr period. I explained that I couldn't bring the truck that night itself because I didn't had a ride and I was so tired and exhausted after the tiring day of driving and moving. I was unable to contact the location because they were closed by the time I told them I will return the truck. So first thing in the morning when they opened I brought in the truck. Anyway jus ripped me off on this rental.Very unhappy and stressed and angry.

RONY J. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
5.0

great service and very helpful

Carlos H. 
Rating:
1.0

Employees are nice and professional in this place. On the other hand, I spent nearly an hour and a half waiting on-site because U-Haul system wasn't operative. After I talked to a first customer representative who wasn't apologetic at all about the fact that your service hadn't been up to par. Then I decided to try your app and had my identification review denied. I called again, spoke to another representative, who promised to have me speak to a clerk directly to get ID check passed. Was put on hold and never came back. FINALLY, a third try at uploading the info and doing self-checkout through the app worked. I think you should reconsider your practices and chain-of-command. Never renting from U-Haul again.

Manuel I. 
Rating:
5.0

Customer did not leave a comment.

Edmund A. 
Rating:
5.0

Customer did not leave a comment.

Augustine M. 
Rating:
5.0

Very efficient transaction when we were in a time crunch moving

Cory D. 
Rating:
4.0

Only problem was the gasket around the windshield kept coming off. it needs to be glued down. Truck ran well.

Douglas R. 
Rating:
5.0

Sales person was great and friendly.

Stephanie V. 
Rating:
5.0

Customer did not leave a comment.

Allan H. 
Rating:
5.0

Nothing. I had an excellent experience.

Hakan O. 
Rating:
1.0

Furniture dollies were ordered but not available at this location.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Make provisions for Using EZ-Tag Lanes.

David M. 
Rating:
1.0

Have the equipment that was reserved when reserved!

Michael S. 
Rating:
5.0

Very nice place and great customer service! Will use again!

Ranekia S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I think at Storage Place -Murphy the customer service and equipment is top notch

Karen G. 
Rating:
5.0

Nothing! Camille was wonderful!

Kelly G. 
Rating:
5.0

Very friendly staff both when picking up and dropping off.

Minhas L. 
Rating:
4.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Pickup Location gave me incorrect address for drop off. The experience was great overall though ! Thanks UHaul !

ASHLEY J. 
Rating:
1.0

I had cleaned inside& outside of truck & the LADY never got up to look at it... just said give me the key& I'll sent you final bill !!!!! I had filled truck up matching when I picked it up... my bill had SOOOO MANY EXTRA CHARGES... feel like UHaul is going town hill.. have rented many times before, I know the routine& NEVER CHARGED EXTRA!!! I will find another company IF I NEED THIS& tell EVERYONE I know what your pattern of “PADDING “ ur bill is!!! Just TERRIBLE! SHANE SHAME SHAME!!!!

teri L. 
Rating:
5.0

Customer did not leave a comment.

Montserrat C. 
Rating:
5.0

Customer did not leave a comment.

eric P. 
Rating:
5.0

Camille was amazing. She was patient d made sure that I selected the best product for my needs. Thank you, Camille, and I will certainly return when I need another rental. Sam "SC" Wilson

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
2.0

Reserved a box truck and truck was not available at pick up. No one called from Uhaul or site location in advance. I rented next size truck at additional cost - dealer would not honor smaller truck price. Uhaul mobile check in procedure is a pain - should not required uploading (4) photos to return after hours. Uhaul needs to improve communication with dealers, Uhaul organization and customer.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Leann T. 
Rating:
4.0

I got a call a day later stating my rental was not returned when it absolutely was returned. You may need to re-train the facilities on checking in the trucks.

Anthony B. 
Rating:
3.0

Make sure tires are inflated to its correct PSI rating.

Anil V. 
Rating:
5.0

Customer did not leave a comment.

cheryl C. 
Rating:
1.0

Horrible customer service. I will be calling corporate

Joseph W. 
No reviews have been submitted for this location.

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