There needs to be a sign identifying their name. We missed it the first time by.ROBERT E.
Customer Reviews for The Tackle Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Clyde J.
Customer did not leave a comment.kimberly B.
Customer did not leave a comment.BRIAN W.
Great service and very friendly. Would highly recommend this location.GEORGE B.
Super nice people. Will do more renting g from them again.Leon S.
My customer experience was awesome!LATRAVIA M.
Nothing-Leon represents your company very well. Great service!JAMES F.
Customer did not leave a comment.WYATT B.
Similar problems at drop off. I was told that I could drop at the nearest U-Haul location to my destination. Again, about 48 hours before drop off I received a text message directing me to drop off at a location over 35 miles away in another state. I tried to drop off at a local U-Haul location and was informed that there would be a $300 fee for not dropping a the indicated location. After driving to that location I was told that the drop location was change to another location even further away and there would be a $275 fee unless I dropped there. If U-Haul expects me to shuttle their inventory around for them, their rental rates are way out of line. This was certainly one of the worst customer service experiences I have ever had. I will NEVER rent from U-Haul again and WILL discourage anyone who intends to. Thanks for nothing.Randall E.
Customer did not leave a comment.DONNA L.