The location did a great job, but U-haul sucks. The amount of bullcrap involved with checking this truck out and in is insane. Taking a dozen pictures, logging everything, having the app/website not work and make you repeat steps is extremely frustrating. It didnt used to be this way. You used to make it easy on your customer and now it feels like we are paying to do your job.
Arend A
Customer Reviews for The Trailer Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It could have been cleaned a little better on the inside. Maybe at least Wash and clean the windshield. New wipers possible.
JAMES OExtremely frustrating experience. I had to stand around over an hour waiting to check in to pick up the truck. Unorganized and not helpful.
DANNA JThe guys here are great and very easy to do business with.
VALERIE H