I booked this location for 8am as we had a schedule, however the key was not in the lockbox, when I called the very unhelpful customer service located somewhere in the US, I was told to try the second lockbox, which there was no key inside. I asked if my reservation could be changed to the Bayers Lake location but was told ahe could return my hold of apprx $800 on my credit card but it would take a couple of days...and that i could go to the other location but they would put another hold on my card so I would be out 1600 dollars on Saturday. My only option was to wait until the Lacewood location opened at 10am putting me 2 hours behind schedule! I waited and at 10am I went to the Location and the girl behind the counter reached behind her on the wall and said oh sorry the person who was working the night before forgot to put the keys in the lockbox! There was no offer of compensation or anything for my inconvenience. Then I finally get to the truck, the tire service light is on, the check engine light was on and the seat felt.like it was letting go on the left side. I had a good experience with UHaul last Thursday at Bayers Lale but I will NEVER use the Lacewood location ever again! I know this is a big business but it would have felt better and that you appreciate your customers if somw compensation was offered as none of this was my fault but the complete fault of an incompetent employee!
Monica T
Customer Reviews for The Ups Store Lacewood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clerk told me i did not have a reservation took way too long to get everything sorted
Nicolas LWe left the van with the deposit filled up slightly above the 7/8th mark, which is slightly higher than we received it. The person at the shop didn't want to inspect the van, then later on charged us 40 dollars claiming the deposit was at 3/4. Unacceptable. Won't go back there. Will avoid u-haul in the future if the charge isn't removed.
Hugo FU-Haul use to be cheaper then hiring a mover. it really not worth the effort to use them. I will not be using them ever again and do not. The pay for labor only companies the have on their site is expensive also. I do not recommend them. I could have hired a mover to do my job much cheaper and faster. I will not be using any of these ever again for a move.
George Crental trucks that dont have issues. fuel cap light was on
Farhan SThe lock was broken and took us 45 minutes to get open. The UPS store is understaffed and poorly trained. When we finally were able to speak with the only staff member there she didn't care that the lock was broken and just put it back out.
MICHEAL BFriendly service
Peter MThe UPS clerk was very professional and the check-in process went smoothly. The truck was in fairly good condition. We returned the truck after hours on the UPS app, which was a little time-consuming due to answering questions and taking pictures of the inside and outside of the truck. It was a fairly easy process though and we would recommend renting a U-Haul. The final cost is MUCH more than you are expected to believe when you first reserve the truck though.
Corinne ALocation was central and easy to get to. However, the equipment I had booked (furniture dolly) was not in the truck so I had to go into the store and ask them to provide it for me. Phone app also did not work for taking photos of the truck pre-rental.
Stephanie H