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Troy C
Customer Reviews for Think Storage South Jordan
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person we met with when we returned the truck got confused with another's truck rental and we had to wait for nearly an hour for her to realize her mistake. She never asked us our name/s or she would not have made the mistake. I think she was new, I believe her name was Elisha or something close to that. She was very nice, I just wanted to make this comment so she could become better. Thanks. Kyle Ward
Kyle WThe lady that helped was wonderful.
David HThey were super cool and concerned when I let them know about the issues we had with the vehicle. They took down all the info and the nice lady that did the walk around heard vehicle's awful sound when she turned on to get the mileage. The establishment was 1000% cleaner and inviting than the Texas Chainsaw Massacre general store i picked the vehicle up from.
Benjamin LCould not have gone better. The woman who checked us in was so kind and helpful. The place was clean too.
Jollee LHad a small issue with the charge but it was corrected.
Shane TI had to take pre and post pictures of the fuel level as there was a discrepancy at the end of the rental. The fuel fee charged was corrected in a timely manner which was appreciated.
Chad PI was charged $60 for fuel even though I had returned it at the level I received it at.
GAVIN RThere was an issue that came up the day before, where Uhaul wasn't going to have the equipment ready at the time I needed to pick it up. They proactively call me and arranged another location for pick up. It went off without a hitch!
Bryan WTanya was very patient and helped resolve the issue of an over charge. Always pleasant to talk to when I called.
LINDA HYour staff was so very helpful, quick and efficient. Very easy experience for both pick up and drop off.
Blaine MOverall customer experience was great! Truck was a little wear but did the work.
Gerson RNothing
Michelle MI was first told to go to Towne Storage to drop off U-haul. Once there I was directed to Think Storage for drop off because they were full. But another customer came in after me to drop off their u-haul and they took it. So irritating.
Gail VNothing
MICHAEL BEverything went perfect and you took off lots of stress from the moving experience thanks to everything going superb 👍🏼
wayne wThis was my drop-off location. It was Sunday so they weren't open, but I was still able to drop off the truck by driving to the location and following the steps via the app, which I sincerely appreciated. The video in the app was very helpful and explained the drop-off steps perfectly well. Thank you!
Cassandra HSuper friendly staff and easy transaction.
JENNIFER HThe manager on-site was wonderfully pleasant and helpful. It was such a seamless and great experience. It took so much pressure off the stress of moving.
ANDREA GVan said it needed an oil change, I wasn’t confident I could rely on it for my needed transportation. Van was marginally clean at best - I wouldn’t get in there with nice clothes on. No shipping blankets were provided even though I specifically requested them. This location feels like uhaul is a “fun afterthought” and no care is taken for the customer. Go to a different uhaul location.
Devin WExc Excellent....
Javier GThe engine light was on but the truck worked fine.
REED LThe lady was very friendly and made the rental and return easy to take care of
DAVID PI had an issue with the Truck stalling out at the location parking lot. The Service Representative. Another Truck was issued, but not a discount for the inconvenience it caused or the problem it could have caused if it happened further away while moving. The location is very clean, and the representative is nice.
allen cThe woman at the front desk was really busy and still very patient, kind, and communicative.
Doug MThe truck was dirty upon pickup and i had trouble with it on my drive. It ran poorly and the check engine light came on
Zachary WTruck was dirty inside and out and very low on fuel
Trina AVery smooth check out in South Jordan.
Henrik STania knew her stuff. All good
Kameron TI don’t remember the name of the kid who helped me. Whoever was working yesterday 06.04.22 so was so nice and friendly ! Great customer service!!
Jamie LVery nice to work with.
Salvatore MVery poor customer service.
Chris BThe only problem was the approval process took longer than I expected. I had to sit for 5-10 minutes waiting for the website to tell me that my information was approved. Not a huge deal, but slightly inconvenient.
KEVIN HThe process of renting the uhaul was awesome. Think storage has always been a great place to begin with but adding the ability to rent uhauls has taken it over the top.
Debra KHad a wonderful and easy experience picking up and dropping off after hours. No changes necessary.
Sylva VThings went well and were profession keep up the good work.
Elliott HThe check engine light was on when I picked up the truck. I picked it up after hours and there was no one available to ask for help unless I called to wake up the manager. I checked the truck over throughly. It didn't seem to be related to the drive ability, so I decided to take it anyway. I wasn't sure if was something as simple as low oil or something else. I ran well but there was a noticeable shifting issue because it would buck when shifting. I followed the directions as suggested by going slow (under 55). It was a very clean and very new truck. I would rent again if I had a need and the after hours pick up was the best opinion ever!!!!
Margaret MOnline took too long to pick up and was difficult kept getting kicked out!
Dale HExcellent service. Nothing to improve on.
Jeremy J