Customer Reviews for Tire Bros
(U-Haul Neighborhood Dealer)

Rating:

2.0

Truck was not swept out. When picked up, they couldn't find the keys and finally went to check a lockbox and it was froze. Also was charged for 3 gallons of fuel when I had it back at the starting amount.

Rating:

3.0

I was called a few days prior to my reservation and told that they would call the location to ensure the equipment I reserved was in the back of the truck. Arrived at the truck to find nothing I ordered was within the truck. I called customer service to try and resolve it, and he told me no location would be able to help me with that. I was told to try lowes.. the closest location was an hour away. Very inconvenient moving without the dolly's I requested. However, I do like the 24/7 online pickup/drop-off. It makes it super easy to get the truck returned in time since you don't have to go within business hours!

Rating:

5.0

Very helpful and friendly very clean will definitely rent at this location again

Rating:

1.0

It was a very hot day, the lady helping was not computer knowledgeable, It took 45-minutes to almost 1 hour to get a trailer rented, we didn't know if we would make it to our destination before they closed for a pickup, we almost give up and left....very ridiculous!!

Rating:

4.0

Nice people!! Very fast service.

Rating:

4.0

The customer service at this location was good. I do want to complain about the online experience. This was not the location I chose. I chose the Mansfield location and when I went to get the dolly the person would not let me have it. I have no idea why the internet changed it to Tire Bros and I was notified of the change. This added several extra miles to an already long day.

Rating:

5.0

Really understanding based on our crazy circumstance we found ourselves in!!

Rating:

1.0

The truck was below full when I picked it up. I filled back to that level and am being charged for additional fuel I did not use. Poor customer service at the least.