Customer did not leave a comment.VIRGINIA M.
Customer Reviews for Tire Bros
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not swept out. When picked up, they couldn't find the keys and finally went to check a lockbox and it was froze. Also was charged for 3 gallons of fuel when I had it back at the starting amount.KATRINA W.
I was called a few days prior to my reservation and told that they would call the location to ensure the equipment I reserved was in the back of the truck. Arrived at the truck to find nothing I ordered was within the truck. I called customer service to try and resolve it, and he told me no location would be able to help me with that. I was told to try lowes.. the closest location was an hour away. Very inconvenient moving without the dolly's I requested. However, I do like the 24/7 online pickup/drop-off. It makes it super easy to get the truck returned in time since you don't have to go within business hours!Anthony R.
Very helpful and friendly very clean will definitely rent at this location againDOUGLAS L.
It was a very hot day, the lady helping was not computer knowledgeable, It took 45-minutes to almost 1 hour to get a trailer rented, we didn't know if we would make it to our destination before they closed for a pickup, we almost give up and left....very ridiculous!!Marvin B.
Nice people!! Very fast service.DAVID N.
The customer service at this location was good. I do want to complain about the online experience. This was not the location I chose. I chose the Mansfield location and when I went to get the dolly the person would not let me have it. I have no idea why the internet changed it to Tire Bros and I was notified of the change. This added several extra miles to an already long day.Cheryl L.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.SHERRY B.
Really understanding based on our crazy circumstance we found ourselves in!!Eric B.
Customer did not leave a comment.MORGAN G.
The truck was below full when I picked it up. I filled back to that level and am being charged for additional fuel I did not use. Poor customer service at the least.ANGELIQUE R.
Customer did not leave a comment.BRADLEY B.
Customer did not leave a comment.DANYEL W.
We received great service, nothing to improve!JEFFREY W.