Customer Reviews for Today Furniture
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy. Super nice people. No problems at all. Easy access.

Rating:

5.0

I was very happy with my pick up of a truck today for my move. I reserve the truck way in advance and they made sure that there was one available for me,I got there early on a Sunday and the furniture guy opened the door and the U-Haul guy wasn’t there yet but they were very kind. The U-Haul truck was a great size and so convenient I am sincerely grateful and the return was made easy as well. Thank you U-Haul.!

Rating:

5.0

Great customer service, quick and easy!!

Rating:

5.0

This was the second time I rented a truck from this location; I had a pleasant experience both times. The process was easy and service was great; I highly recommend this location to anyone who is looking for a U-Haul truck rental place.

Rating:

1.0

Did not have a truck for me . Second place was good

Rating:

1.0

Truck looked like it was a bit dirty not a lot but enough to see that the previous user didn’t clean and it wasn’t cleaned before pickup. I was contacted and threatened to have my vehicle towed when they didn’t state not to park near the area where the pickup of the truck was and I was charged an additional fee of about 10.50 which I assume was a cleaning fee which I left the truck clean after drop off, I’ve rented from U-Haul before and never had such an odd bad customer experience. Definitely won’t use this location again

Rating:

5.0

Good service

Rating:

1.0

BE AWARE!!!!! I was renting a 15’ truck from this store and the crock guy gave me a literally empty gas tank, I had to fill it twice by the time I return the truck and they charged me for gas because he fraudulently on the invoice indicated a quarter tank full I have thank good took some pictures before and after, when I called and confront him told me go do whatever you want so I will report them.

Rating:

5.0

Staff was very friendly and the equipment was in good condition

Rating:

5.0

They were very cooperative and professional, with a spirit of resolving any problems.

Rating:

5.0

Great customer service.

Rating:

4.0

rep did not tell me that the fuel tank on my rental was only 3/4 full when I was picking it up - good thing I noticed

Rating:

5.0

Great customer service !

Rating:

3.0

The drop-off process itself was fairly straightforward, and an employee came out while I was completing the return through the app and taking the required photos. They inspected the vehicle and noted that there was a cardboard box inside that needed to be removed. The issue was that the box was already in the truck when we picked it up. We explained that it had been left there by the previous renter, but we were told it didn’t matter and that we still needed to dispose of it because it was not part of the rental. I understand that the truck should be returned empty, but it was frustrating to be responsible for removing an item that was already in the vehicle when we received it. Other than that, the return process was relatively smooth.

Rating:

5.0

Everything was simple. We had a great experience.

Rating:

5.0

Fast and easy check-in process

Rating:

3.0

The staff at this location were not very customer-oriented and did not seem willing to clearly explain the process or answer questions patiently. We were told that the final receipt would be emailed to us after returning the vehicle, but we still have not received it.In addition, during this short visit, an insect bit me underneath my shirt at the location, and since that day I have had to use antibiotic and steroid cream due to itching and irritation.Please send the final receipt in the next email. Thank you.

Rating:

1.0

I was told that it didn't matter how long I kept the vehicle. I told them I would return it the same night I rented it and they asked for me to return it the next morning as they were having gas-thefts in the area. I returned it in the morning, but they said it was too late (12:15 instead of 11:00) and I was charged for a 2nd day. I was never told that it needed to be returned by a certain time or I would be charged more especially because I was doing them a favor keeping it overnight.

Rating:

5.0

Over all the service was very Good.

Rating:

3.0

parking was tight and the back alley looked like a common cut through for traffic avoiding Topanga Canyon access

Rating:

1.0

Terrible service. I paid $400 just to leave my car in the parking lot. I think that's illegal.

Rating:

5.0

Easy with the charges I only rent it for 4 hours and I pay $60 wowwww

Rating:

5.0

easy and friendly

Rating:

4.0

Everything was great, except could not download photos to U-Haul site aafter completing the pick-up.

Rating:

5.0

Thank you fast service

Rating:

3.0

The truck needs serious repairs new tie rods and control arms should not be driven until those are replaced! Person I dealt with was great the guy from the furniture store was an asshole!

Rating:

5.0

Great service. Very friendly and professional.

Rating:

5.0

The agent was great. Very professional with a good sense of humor.

Rating:

5.0

Customer service is great. Everything turned out wonderful and it was actually very quickly. I was in and out and customer service was wonderful very friendly.

Rating:

1.0

Location should not threaten to tow customer's for parking their own vehicles while using rental vehicles. Rental vehicles should have proper tire pressure, and at least a few gallons of gas to start.

Rating:

3.0

No parking available for U-Haul customers to leave a car for the day.

Rating:

3.0

U-Haul leaked and ruined a mattress and books. Reservation changed but did not get a new reservation confirmation so took U-Haul back to wrong location and was told I had to pay for another day because I was 15 minutes late even though I took it to that location

Rating:

4.0

I would suggest that the location has the items that were ordered. I ordered Fernie blankets and furniture dollies but when I arrived there, there were none.

Rating:

3.0

I didn't like how he treated me, first, I didn't get to pick up the truck on time because it was raining and I wasn't sure if I was going to move, and he questioned me why I didn't get to pick him up on time, I didn't like that attitude because they had already called me from customer service and they told me that there was no problem that they were going to change the pick-up time.

Rating:

5.0

Is a Beautiful Setvice

Rating:

5.0

Great customer service! Thank you for the help.

Rating:

5.0

The service was amazing. I screwed up and made the reservation tomorrow not today. No problem. They were so great and got me in today. I highly recommend especially the mam who helped me. He was amazing. My name is . He deserves a raise

Rating:

5.0

Nice people talk nice answer the question I ask they reply humble Reservation first then go i recommend 👌

Rating:

5.0

Very good customerservice and easy booking.

Rating:

5.0

Nothing.

Rating:

1.0

I call U-Haul and filed a complaint regarding the 10’ truck it had many issues which caused me substantial trouble and delay to get to my destination

Rating:

5.0

Super friendly and very helpful

Rating:

5.0

Excelente Service and good atention

Rating:

1.0

Took forever. Difficult to locate and mosquitos. Left with at least 20 mosquito bites after extended pickup. And this was after my reservation for a 15’ truck was given away. Had to go to the Valley to pickup a truck. Had to call to get extra mileage since we had to go back to the house in Simi. We ended up paying an additional.11 cents for going over mileage. How ridiculous. There should be a minimum threshold before being charged.

Rating:

4.0

Welcoming us was great it wasn’t a problem dropping off U-Haul at all thank you

Rating:

4.0

The truck i was given needs new shocks. The ride was not to smooth. Other than that overall got the job done.

Rating:

5.0

Courteous, Welcoming, Professional!!!!!!!!!!!!!!!!!!!!!!

Rating:

5.0

Originally I book my U-Haul truck in a different location in Canoga Avenue my pick up time was at 9:30 in the morning and it was passing 10 AM and the business was still closed. I called several times to the number listed on the window and on the app and nobody answer so I have no choice to call customer service to transfer my reservation to a different location which is what Topanga Canyon I want some kind of reimbursement of the reservation due to a waste one hour waiting for this business to open and I was paying two guys to help me move my stuff so like I say I need some kind of reimbursement of this reservation.

Rating:

5.0

They were great. They were helpful and flexible.

Rating:

5.0

great customer service

Rating:

5.0

generally uhaul is the worst company i have ever dealt with. this location was much better than the first one we went to. your app sucks and kelt freezing. wasted an hour on the phone. never again

Rating:

2.0

Untuck served its purpose, however not having the equipment i.e. utility dolly, pads, and equipment made it very difficult to move. Can’t say I would use U-haul again. I would probably rent from Budget Truck or Penske.

Rating:

4.0

The location was closed by the time we got there but we found the lock box easily, and the area was well lit. We didn't see the sign near the lock box that said that's where we should park, and ended up leaving the truck in the back with the others. We called the next day and they confirmed they got the keys and the truck was fine where we left it.

Rating:

5.0

It was a very pleasant experience.

Rating:

5.0

Everything was perfect.

Rating:

1.0

They overcharged me for no reason

Rating:

3.0

The uhual was super dirty and dusty. Not well maintained. Please take the time to wipe down a rental vehicle.

Rating:

4.0

Very friendly - I did e writhing via the app, which was super easy. The gentleman working the counter was very kind and helpful. The van was so clean!! All equipment is current and the van ran smoothly, even in rush hour traffic! YES, I would use this location again and YES I would recommend this location to others.

Rating:

5.0

Nothing to improve. Very Courteous, explained everything well. Definitely recommend.

Rating:

1.0

Location Needs to fully transparent when customers call for question about how much for another day they shouldn't say $29 he should say you have 24hr to return truck for time of pick up.

Rating:

5.0

Uhaul made the drop off so easy.. thank you.

Rating:

1.0

Location delay was nice and truck was clean n fine. But, the uhaul system was antiquated. The basic rent contract was increased by $302 out of nowhere. Extra extra handling was required from Chris Shoemaker the regional manager to resolve the complicated issue created by the system