When I picked up the vehicle, the employee was on a personal phone call the entire time with little attention paid to the customer. When I returned the vehicle I asked the attendant how many miles he logged in the system. He would only tell me the cost, not the mileage and told me a receipt would be emailed to me. When I looked at the receipt I found that I had been charged for 50 miles of use when I only drove the vehicle 36 miles. My issues are not with U-Haul, they are with this location, and I will never pickup from them again.
Sixton K
Customer Reviews for Toll House BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The estimated price for renting a cargo van was $20 less than the balance due! NOT cool. The app was NOT very user friendly. Why don't you survey customers with relevant questions? I was very pleased with the location for pick up and drop off. That does NOT mean I will use UHAUL next time when there are other options. Location is NOT the most important factor in my choice of renting a vehicle for moving stuff. Respectful customer service is the most important factor for me. Location, as long as it isn't more than 7.5 miles from pick up, is secondary to customer service and price.
suzanne DThe app for checking out the truck had some glitches. When asked to upload pictures of the vehicle at checkout time, perfectly good pictures kept disappearing. There wasn’t any indication why they disappeared.
Adam PPick up location did not have the furniture pads that I had requested.
Linwood RThe attendant contacted me when I was late to make sure I was coming, and he had everything ready to go for me:)
Sandra SAssociate was very friendly and professional
Dan PFriendly service and a well maintained vehicle.
Danny GThe emergency brake was stuck on …..we told the guy at the store and he told me “oh I don’t know I’m not a mechanic “
Eileasha FThis location is great. The staff are helpful. However, the U-Haul app, checkin and checkout system needs a lot of work. The poor staff at this location must constantly have to do tech support for the poor application.
Mark BAbsolutely the cleanest and easiest rental experience in the over 30 that I have had. Check in was easy and conversational. He pulled the truck out front and greeted me upon my return. The truck was clean and gassed up. Fantastic A+!
Bonnie FThe people were very nice, and the truck was clean, but the truck was having transmission issues and kept changing gears and lurching as I drove, across various speeds (in-town and highway). There were no moving blankets at this location; although I had requested them in the reservation, the proprietor told me they never have moving blankets so we had to go to a second U-Haul location to pick them up.
Mary FDrop off. The personnel was rude-never greeted me. Came out yelling at me I was at wrong location ( I wasn’t). Threw up the back and said I had to fold the blankets or be charged $ 25. Pointed at sign and said it two more times. Walked back in office. I hope his day got better. It was not a pleasant experience
Lori CLocation was easy to locate and access. Overall experience with the uhaul rental itself was excellent. Only issue was the person I had to deal with who was obnoxious and condescending. It is because of him that I give this a thumbs down and would not go back to again or recommend to another person. He was not helpful and talked to me like I was stupid. While I was filling up the tank he checked the inside of the truck and acted like I had left garbage in there. I just finished moving boxes and some furniture. The only dirt was some small debris brought in when walking inside the truck and a few small scraps of packaging paper. That’s it. In all my years of traveling and renting cars and trucks I was NEVER made to sweep the inside of rental when returning the vehicle. He gave me a broom and told me to sweep. That was insulting but I did nonetheless to be done with the experience and make sure I didn’t give him the slightest reason for charging me more. It was 5 mins of sweeping that he could have done himself. Absolute jerk.
Tania SThe equipment was extremely clean and updated. The person that assisted us with our rental was friendly, attentive, and extremely helpful. Easy pickup and drop off.
Brittany AThe vehicle had some damages and the visor was broken. Also, the gas gauge showed gas close to half tank full while the initial report showed it closer to 3/4 full. Not impressive.
Samuel SLower Prices
Lily MVery friendly service and clean equipment
Daniel PGreat experience
Kirsten JWe were ordered to return the truck within four hours, even though I had wanted it for the entire day. The employee also tried to argue with us about the gas, but we had documentation that we were returning it at the right level. otherwise, everything went smoothly and he was very professional.
Trudy SThe gentleman who serviced the rental was excellent.
Juan PSuresh helped me with my checkout process. He was friendly and great customer service
Chiara OStaff was courteous and helpful , location was good . Thank you.
Ashok KThe place was great. The people were very helpful. But uhaul never again. Brought the truck back 3.5 hours late, and we just double the price? It’s all good though. And please don’t reach out to me. Thanks!
Alexander RVery pleasant rental experience
Kevin ENon
Sabina Jvery nice, friendly staff, easy to pick up vehicle and drop off
Ethan KVery satisfied
Darren HThis location was fantastic. Easy check in and check out. I have a friend moving in two weeks and will refer them to this location. Great service.
Michael RVehicle was unsafe
Victoria HVery helpful!
Keirstin HSTop being crooks. I rented online and picked the location but it would not let me return it to same location. Instead I chose another location not knowing I would be charge different rates and much more money. You're not an honest company and I will never rent a truck from you.
Jorge DNewer trucks
David UThe truck I drove is in terrible condition. It would slow down unexpectedly every minute, I was ok with it until I got to the highway. It was very dangerous to drive that truck on a highway as it would slow down rapidly and the engine would make a very loud noise. This was a terrible experience and very risky.
SHAFIULLAH SFast service... very friendly owner. Exceptional customer service... 7 stars! met me at the van when I was filling the tank for the return, had the vehicle checked back in before the tank was full!
Chad HThe original online transaction was altered and a request for cash was requested by the business operator. This operation appears to be skimming monies that corporate won't be able to account for. If I've misunderstood, I apologize.
Kenneth SThanks. A smooth experience.
Daniel NReturn location attendant over charged me for multiple items And charged a fuel charge when the truck was returned with proper amount
crystal cNo blankets. Truck was covered in dirt/dust and I had to drive 100 miles out of my way to pick up the trailer. I will never use Uhaul again!
Scott BHe made it easy for the drop off and was accommodating, The only reason I rated it "above average" is b/c the gentleman and the pic-up location was extraordinary.
Darryl GEquipment came with less than half a tank gas ideally a full tank would be preferable
Tom HI rented a truck for 8 hours. I had a flat tire. I was not able to return the truck at the scheduled time. I called the store. Explained the situation. I asked to extend my rental. I was told that was impossible. I was told the truck had to be returned by 830 AM the next morning. When I returned the truck I was charged for an additional day. I believe this charge is unfair.
Richard AAlways a great experience renting from this location.
Robert H