Customer Reviews for Tolland Citgo
(U-Haul Neighborhood Dealer)

581 reviews

128 Merrow Rd   Tolland, CT 06084
(I- 84 Exit 68)

(860) 875-4409

Location Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat: 8:30 am - 9 pm
  • Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(860) 875-4409

128 Merrow Rd
Tolland, CT 06084
(I- 84 Exit 68)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat: 8:30 am - 9 pm
  • Sun: 8 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

U-Haul had no gas upon pickup.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

The best place to rent a uhaul

ARTHUR J. 
Rating:
1.0

The attendant at the location was not very professional and seemed bothered by anyone showing up at the location. The language he used was not appropriate and I am glad I did not have any kids present otherwise I'd have to explain to them about words people shouldn't use in public. I returned the van cleaner than I received it yet I had to sweep out the back of it again. Based on this experience I am not sure if I would use uhaul again or recommend anyone to use uhaul. The attendant apologized afterwards but the unprofessional first impression still sticks with me.

JARED A. 
Rating:
5.0

No improvements needed. Great location with friendly knowledgeable staff.

ALICE G. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Joya B. 
Rating:
5.0

Service was excellent, vehicle was well maintained and the team worked with return time based on Hurricane forecast in CT. Thank you Tolland Team!

John Y. 
Rating:
5.0

Customer did not leave a comment.

Stanley T. 
Rating:
5.0

Great overall experience in renting from tolland citgo

WILLIAM H. 
Rating:
5.0

Great service by the Tolland Citgo staff! Truck was ready and check out return was quick and painless. Quicker than the app. Thx

JEFFREY C. 
Rating:
1.0

Make sure everyone's reservations are actually there. It seemed like more of a system website error than this locations error, but nothing could be worse than showing up there and being told "you are lucky if we actually have your truck, some other guy reserved one four weeks in advanced and we just didn't have it for him". Overall the man there was friendly at least, though he seems overly stressed out by the uHaul computer system constantly crashing. Poor guy was in over his head and it was *not* at all his fault.

Dakota C. 
Rating:
5.0

We were very happy with our experience overall. This is a busy location and they did a great job of processing us. Truck was clean and checked out with no problem. Since its a gas station as well you can just fill up when you return the truck.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Nikolas G. 
Rating:
4.0

Customer did not leave a comment.

Jessy V. 
Rating:
5.0

Not fair how I had to pay $7 to fill the gas tank when it was 15/16ths. A scam!

Brianna C. 
Rating:
5.0

Art was fantastic and easy to deal with. He had the van ready to go after a very simple check in process.

Mark S. 
Rating:
5.0

Vehicle was a bit dirty: seats were sticky, coffee/soda stains on interior doors, sand/dirt in cargo area. Also, when returning the vehicle, the employee requested that we sweep the cargo area, when this had not been done for us. Overall, it was a good experience, easy check in and convenient location.

Aileen Y. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
5.0

AJ and team are pleasant and customer focused.

Henry E. 
Rating:
5.0

The back up cameras on the vans are badly in need of an upgrade. The screen is very small and hard to see and appears to use a convex lens which makes it extremely difficult to judge distances accurately. Other than that it was a great rental experience.

Brian M. 
Rating:
2.0

With that kind of service, I will never recommend U-Haul to anyone. Those two employees need a serious course in good customer relations/service.

Garnett A. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Very small place but the gentleman at the desk was very nice and helpful

Michelle L. 
Rating:
3.0

We opted for the mobile pickup of our rental and when my husband was walking toward where the van was located an employee angrily stopped him and told him he couldn't use the mobile pickup and had to come in. The pickup experience was very unprofessional and unpleasant. The drop-off went smoother and the employee he dealt with was not the same person as the one he dealt with at pickup. Would not rent from this location ever again.

William D. 
Rating:
3.0

The seats inside the cab was clean, but during the time of a pandemic, I think the can of the truck cold have been wiped down a little better.

JEFFREY H. 
Rating:
5.0

Nothing, very friendly and helpful staff!!

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Nate C. 
Rating:
3.0

The U-Haul Truck Share 24/7 self-service program took over 40 minutes for me to get my truck. Way too long! This is NOT the local pick-up locations fault--this was Uhaul online fault.

GLENN D. 
Rating:
3.0

Customer did not leave a comment.

Guillaume D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

Fucking awful!! The rental was NOT cell phone check out. I had to go into the store. The key was not in the truck. The gas gauge was NOT accurate and only at a quarter tank and I had to stop to get gas, which was extra mileage, which you then charged me for! The truck did NOT have the moving supplies that I requested!!! And the fucking movers that I paid for did NOT show up to assist!! So I had to unload the truck on my own, reinjuring my knee and back! My 63 year old father was the only one around to help me and hurt his back. I spent 40 minutes on hold four times trying to talk to someone at UHaul. The fifth time I help was 30 minutes! Fuck U-haul, I'm considering contacting a lawyer!

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

HUGO V. 
Rating:
5.0

I had a very pleasant experience.

RACHEL O. 
Rating:
5.0

Customer did not leave a comment.

XINSHENG Z. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Service went smoothly thank you!

David D. 
Rating:
5.0

Mark, who helped me was amazing!!! The van was brand new and in such good condition... I will rent from here again!!!

Albina B. 
Rating:
5.0

The person at this site was great and understanding

THOMAS S. 
Rating:
2.0

No break lights on truck! Got pulled over by cops!

PATRICK D. 
Rating:
2.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

It was double booked. It did not have blankets that were said to be provided Nothing was said about gas so I put $35 dollars in And worst of all I was charged $40 extra because I brought it back 45 min late from 4pm

LYNNE L. 
Rating:
1.0

The attendant (Art was his name, I think) was clearly very frustrated with the uhaul platform on the computer. He swore at it several times in front of me, which made me feel uncomfortable. Additionally, he claimed that I surprised him though I arrived exactly on time for the pick up. I've dropped off a uhaul at this location twice before without issue but picking one up on a Saturday morning was apparently inconvenient to the attendant.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

nothing

Christopher G. 
Rating:
2.0

Snow all over the car. I had to clean it off before leaving. I was also charged twice for one truck. Now I have to deal with that over a long weekend and I'm out $147 and change till it gets fixed. Unbelievable!!!

Michal S. 
Rating:
2.0

Clean the snow off before customer picks it up. I had to scrape the ice off the windshield before I took the truck.

NORMAND L. 
Rating:
5.0

It is a well run UHaul operation at the Citgo in Tolland CT where I rented from. It is an example of how things should be done...outstanding!!

EDWIN H. 
Rating:
5.0

Smooth transaction returning truck will be using this location for another truck real soon

paul P. 
Rating:
5.0

Attendant when out of his way to help me check in.

JOSEPH P. 
Rating:
4.0

Have computer work for employees

Matthew T. 
Rating:
4.0

The entire process went well, the drop of was even very efficient, they even watched the gas gauge as I refilled t to a half tank.

JOHN S. 
Rating:
3.0

The clerk was going to have me clean the snow off the vehicle. Luckily it had already been done. I figure if you reserve something like this, it should be cleaned off and warmed up prior to pick up. IMO.

Thomas M. 
Rating:
5.0

Anthony manager was great

Allen M. 
Rating:
3.0

Customer did not leave a comment.

Carolina S. 
Rating:
5.0

Customer did not leave a comment.

alan S. 
Rating:
5.0

Great service!!!

David B. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
5.0

Customer did not leave a comment.

Bertrand J B. 
Rating:
5.0

Customer did not leave a comment.

Vimael S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer O. 
Rating:
1.0

Pickup location was changed at the last minute, and the pickup time was changed, which caused me severe scheduling problems with my loading help. My reservation was for Columbia CT at 7:30am, not Tolland. Pickup was changed a SECOND time later in the day.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
1.0

Charged $200 more than initial contract. Called location four days earlier than return and told that the truck was all paid until 9-25 and the only added fee would be any miles above initial contract. Charged for 4 more days upon return of truck

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Kim V. 
Rating:
5.0

Staff at the location was awesome. They really helped me out of a pinch.

Erik H. 
Rating:
5.0

Customer did not leave a comment.

Veronica H. 
Rating:
4.0

Making reservations online was poorly integrated with the franchise locations. It took multiple phone calls back and forth over the course of a week to confirm that there would be a truck available to my desired pick up location. A failure in supply chain management and a source of unnecessary frustration to the me the customer.

becky B. 
Rating:
3.0

Customer did not leave a comment.

Alison G. 
Rating:
5.0

My UHaul truck was not available. The Citgo representative, as well as myself, were not able to contact nor access the reservation customer service. The Citgo person managed to eventually contact UHaul and provided a smaller truck. I had to make several trips due to the truck size. I contacted UHaul via email about the sub standard performance from a UHaul prospective. But I have not heard back yet. Email sent 8/31

James B. 
Rating:
5.0

Customer did not leave a comment.

xinsheng Z. 
Rating:
5.0

The customer service was fantastic. The women who handled this for me last minute, handled the transaction quickly, and professionally. I had trouble at a previous uhaul location and when I went to Tolland, I had my truck within 15. Minutes. Thank you

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Mark was so professional and knowledgeable. A pleasure to do business with.

Kathy B. 
Rating:
5.0

What a great experience at Tolland Citgo, Genna was very helpful and efficient getting us checked in returning our UHAUL truck. Great having fuel onsite to fill up our truck on its return. Highly recommend Tolland Citgo For UHAUL

Gregory G. 
Rating:
5.0

U haul did not have the truck size I needed. Need more trucks.

Gary P. 
Rating:
5.0

Very good

Zhonghui Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Provide a vehicle with a back up camera

Peter P. 
Rating:
4.0

Customer did not leave a comment.

Gianna S. 
Rating:
5.0

Great customer service

jeff H. 
Rating:
5.0

Very friendly staff

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

Customer did not leave a comment.

ron W. 
Rating:
5.0

Customer did not leave a comment.

Mohsin K. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
4.0

The process to get the rental and return it was OBNOXIOUS. I was on a time crunch, and it took close to a half hour to even get approved for the rental (and yes— it ate into my time with the vehicle), and requiring two references who need to answer the phone at time of rental is absolutely ridiculous. Dropping off was no better as I had to take a bunch of pictures. Not such a big deal but I had to spend 5 mins looking for the non-obvious drop box, then once I reached the drop box I am told I need to walk back (big parking lot) to the vehicle and take pics. The whole process needs to be streamlined and expectations of what I need to do should be communicated up front so I could have minimized the time it took to do stuff and have given myself extra time to prepare for all the hoops you have to jump through.

Ashton S. 
Rating:
5.0

When I called to reserve the vehicle, the woman was very helpful, friendly and gave good information. When we returned, Art was very sweet and seemed like an all around nice person. We were very happy with the vehicle and the service.

Stella L. 
Rating:
4.0

Online pickup site was not working. Wish there is dedicated Uhaul service counter cause the counter is combined gas station/smog test/auto repair. It makes them super busy.

Eddie J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo E. 
Rating:
5.0

Truck worked as expected & Tolland Citgo staff was awesome to deal with!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD K. 
No reviews have been submitted for this location.

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