Terrible experience. They changed our pickup location to a place 37 miles from our house which led us to have to pick it up the night before at 8pm. There was no light whatsoever while trying to inspect the inside of the truck. The next morning before loading, we discovered it had dirt and mulch in it which we had to clean all out before we could do anything. Also, we ordered 30 blankets and only got 15. We ordered an appliance dolly and when they switched locations on us, it took the dolly off and there wasn't one at our pick up location. It was dreadful all around. Will not use Uhaul again.Darren G.
Customer Reviews for Tomlin Mill One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PATTI W.
Karen is the best!IRMA C.
Courteous, pleasant and outgoing customer service! Hard to find these days.don M.
Customer did not leave a comment.VIRGINIA A.
The overall experience with uhaul was horrible and unacceptable. It cost me a lot of time and money because the location originally booked truck for was not set up properly and no notice of that before driving to that location. Then having to back track to another location. Highly unacceptable.Ericka H.
Even though the Employee was new on the job, she did an excellent job. She was prompt, courteous and made sure I was taken care of.BRANDON S.
Customer did not leave a comment.MICHAEL S.
They were busy that day but the gentleman in charge really took care of me was fast and Efficient! I had no problems with the rental!Don F.
Absolutely nothing(maybe hire another person to help short staffing)! Even tho very busy due to short staffing, Rachel apologized for making me wait. She was with another customer, but it was fine. I didn't have to wait long. Also needed help lifting trailer hitch off of truck hitch, someone came out to do that right away! When I left, Rachel said she would call/email when return complete, as she didn't want to keep me waiting any longer. Within the hour(more like half hour), I got a call from her. Very efficient! Thank you Rachel!LINDAJ W.
Very friendly and knowledgeable guy at the counter. He was overwhelmed Trying to take care of other customers and help me at the same time. Did a great jobRYAN W.
Wanda was very polite and helpful. I rented a trailer on short emergency terms. She got me squared away even on a Sunday holiday weekend.JUAN V.
Customer did not leave a comment.Lela M.
Trailer License Plate was held on by twisted wire (previously damaged)JEROLDSCOTT L.
Customer did not leave a comment.ZACHARY H.
Customer did not leave a comment.ELIZABETH H.
They were very helpfulWESLEY K.
excellent service thanksJames M.
Customer did not leave a comment.Charlena C.
Customer did not leave a comment.Karen S.
No improvement needed. Fast, easy, friendly service.Robert T.
Customer did not leave a comment.Eric D.
This is a shady business. I got a 70 dollar charge from them with no explanation. I will be calling on monday to get my money back.Lauren H.
Muddy floorboards and sticky cup holdersJOHN Y.
Customer did not leave a comment.rodney G.
Customer did not leave a comment.David B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.jeff H.
The service was great. I was in and out in less than 10 minutes. When I returned my rental it was fast and easy.Harold H.
Told me if I paid cash there and the $100 deposit I would be able to pick it up at my dropoff location which was not the case. Also asked me to quote mileage and I did but then failed to tell me u wasn't paying for the mileage and one way trips were only 30miles. I quoted then 60, so upon drop off I was being charged extra money AND couldn't pickup my cash deposit.Krista V.
Customer did not leave a comment.Wayne C.
Great young lady helping me get checked in. You could fix it so the customer didn't have to call to get out into the system before checking equipment in.John B.
Customer did not leave a comment.Donald N.
For trailer anywhere hooking up. Maybe have some type of temporary leg for receiver height setting. Just keep in stores. When customer comes in, lend them temporary leg to hook up. Picking up trailer and trying to hold while hooking up is very hard for a weaker person.Seth R.
We drove over 550 miles and the smaller trailer followed perfectly.The weather was not the best but we arrived at our destination with the trailer just fine. Thank YouDAVID E.
The roof of the box truck leaked in the rain and all our belongings got wet.Benjamin M.
We set our pick up time for 2pm. We arrived to pick up the rental and the woman who runs the Uhaul portion had left to run errands for the gas station. Completely unprofessional. We will not be renting from this location again.Casey W.
Customer did not leave a comment.Ethan C.
Customer did not leave a comment.Tom S.
Great Service!Rosetta L.
Customer did not leave a comment.rex B.
Have the employee check the fuel gauge when the vehicles are brought back.Ted S.
Customer did not leave a comment.GRANT G.
Excellent customer service was delivered! Great user experience!Joseph W.
The roof did leak a bit but we did have a very heavy rain fallKathy A.
I did not get my blankets, the right size truck or my dolly THAT I PAID FORCourtney L.
The Truck Broke Down On Me Thank Goodness It Was After I Unloaded It But You All Billed Me For Not Filling It Up When After A Long Day Of Moving And Returning It Early It Broke Down, Then You All Said I Didn't Return It At All Before Billing MeLenell M.
Customer did not leave a comment.Shane B.
Very nice place.Ray F.
Person who normally handles uhaul was not there, but another employee got phone instructions and greatly helped me out by not making me wait. All's well that ended well.Jeffrey P.
Good ServiceWilliam S.
Customer did not leave a comment.Hannah H.
They messed up prices just by adding a hand truckray W.
I had this unit reserved and it was rented out to someone else, either off the books or with no documentation as the owner said that the guy who came in offered his girlfriend's license and then attempted to pay with a credit card that was rejected. Terrible service. The owner simply gave me cash for my rental, charged my credit card for the rental anyway, left the reservation in my name, dispatched the auto transport trailer in my name, and now I receive the review because it is still in my name. The owner offered me a phone number to another location, but offered no other consolation or help in finding a trailer to use. This set me behind for at least a 1/2 day of work, since I had to wait until the next morning and secure another unit at a different location. I have made at least 3 contacts to the U-Haul corporate office and am still waiting an answer and a final resolution to this problem.brian M.
Excellent customer service by store attendantDonna P.
Absolutely appalled at additional charges on my bill. Did not keep truck 3 days. Called 800 number for Uhaul to return and received no help allegedly closed!!! Drop off was not confirmed, but had the UNIT for ONLY 3 HOURS. Absolute travesty!!! I have always used UHAUL equipment and NEVER been over billed like this before. SOOOOO disappointed!!!! Martin ReavisJerry R.
Customer did not leave a comment.Thomisha T.
You list this as Statesville when in actuality it is in Olin. You also need to change some of the locations listed online where a truck can be returned--it is very inaccurate.lynn M.
I would like to recognize Cindy at Tomlin Mill One Stop as an exceptional employee of U-Haul. We rented a car trailer with truck. Before we arrived home to pack truck, the trailer tire caught fire. Cindy handled this issue with calmness, empathy, and professionalism. Please extend our sincere thanks to her again for her assistance .Shelly R.
Customer did not leave a comment.Reece S.
Customer did not leave a comment.Katy T.
Customer did not leave a comment.Leslie H.
It seems that your computer system needs upgraded and more user friendly. The card machine at this location does not work well or it is the operator system is not working properly. Use of and return of the trailer was fine.Robert K.
Customer did not leave a comment.Raymond N.
Great experience helpful staff, Christina ( I think ) & Ashley were wonderful to work with. I would go there again.Thomas H.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Priscilla T.
I am not sure if I would recommend or not, I could not get any returned calls, out of about 10 calls left voice message no returned calls, I wanted to use a credit card the lady say cash was easier, I gave 100.00 in cash. When I returned the truck no one was there. I ask that the refund money be return be mailed to me. That never happened. I called back several times and no return call. 2 weeks later I went back to NC as I live 4 hours away from there. Was told my refund was in an envelope. I went in the lady took the money out of the register. calls should be returned and refunds should be made in a timely manner.Barbara M.
This was overall my poorest experience with U-haul. These locations mentioned above did a great job with customer service and equipment however, I went to get my rental from another location prior to picking up at 1025 Tomlin Mill Rd, Statesville, NC. The original location was not customer friendly and they are the reason why I had to find a different location to pick up from. They did not make the rental experience welcoming. Basically insinuating that I was not going to return the vehicle. Days prior to the pick up, I contacted scheduling only to wait on hold for 2.5 - 3 hours to find out that the scheduling department was closed for the day. I expressed all of this and more to the U haul customer service representative and they have filed a formal complaint. I am requesting a full refund for the rental. Again, this was the worst experience I have had as a long term customer. I have been a customer of U haul for at least 5 years.ANDRE S.
The people were friendly and helpful.Jeffrey G.
Customer did not leave a comment.Brandon J.
Friendly, very helpful , good supplyMary S.
Customer did not leave a comment.elizabeth A.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.wallace B.
Person who handled uhaul wasn't there for scheduled pick up, trainee was confused and lost. Damage to truck not noted, gas less than recorded, charged for equipment they didn't have and when I asked for a refund the lady in charge â€œwas doing paperwork and couldn't be botheredâ€. 2 hours for pick up. Ridiculous and horrible customer service.Ronald P.
excellent service , polite , great place to do biz , I have rented here before and I will again .SAMUEL C.
Customer did not leave a comment.Terry K.
Back of truck I swept out coffee spills on seat. However that was no problem, the experience was great thanks to reasa. I will come back if I need the service again. Thank you.Vincent V.
Customer did not leave a comment.carolyn C.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.PAUL W.
Not charge for two days of rental when customer only needs one...very wrong!!!TERRY K.
Customer did not leave a comment.Elizabeth V.
Great trailer compared to my last rental for another location that had a short and blew my trailer equip fuses on my truck. Staff was fantastic and all the equipment on the lot appeared well maintained so I didn't have to worry about which trailer was picked for me.Jared D.
Customer did not leave a comment.Ron L.
Customer did not leave a comment.MIKE S.
I was texted the night before to call and confirm. Immediately called, they said we were good to go and they'd be ready when I showed up. I showed up, the lady at the gas station managing the uhaul trucks wasn't there as she said "we have nothing booked for today", then she returned and told us she missed it while looking. After this, the printer and computers weren't working so it cost us almost 2 hours.Eric P.
Customer did not leave a comment.Jeromy L.
Customer did not leave a comment.Carl S.
Need to d another location they were too busy running store I had stand in that place over hour to pay so I could leave I was very upsetDavid R.
Customer did not leave a comment.Terri D.
The staff was awsome.....moving is a trying experience....this staff was great and very helpful.....Charles B.
Locate trailers off of the incline, it makes it harder to hitch and unhitch to vehicles.JEVON A.
Rates are WAY higher per mile than Penske and the equipment was in worse condition than Penske!HELMUTH F.
Customer did not leave a comment.April M.
Customer did not leave a comment.Dennis A.
Honestly, when we arrived to pick up the trailer, the staff was not yet there, then there were some printer issues that delayed the transaction a little bit more. However, it was handled exactly the way you would hope it would be. VERY courteous and I always felt our best interest was her motivation.David B.