Customer Reviews for Toni's Canine Castle
(U-Haul Neighborhood Dealer)

544 reviews

4370 Hwy 101   Florence, OR 97439
(In the Florence RV complex located next door to Bi-Mart )

(541) 991-4013

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 991-4013

4370 Hwy 101
Florence, OR 97439
(In the Florence RV complex located next door to Bi-Mart )

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jo S. 
Rating:
5.0

Vehicle was clean, had trouble starting it after the first time. Waited over two hours to get a response from roadside assistance.

Pam B. 
Rating:
3.0

No smoking in the office would improve the visit. Truck was easily accessible and ready to go.

David J. 
Rating:
5.0

Just keep doing what they do

MELODY B. 
Rating:
5.0

You guys rock. Thank you for all you do.

HARRY J. 
Rating:
5.0

Customer did not leave a comment.

KELLY LAWRENCE J. 
Rating:
1.0

I reserved a trailer a month in advance near my home and a day before I was told to head 100 miles to Florence, OR to pick up my trailer. Drove two hours out to pick it up and the trailer was rented out for the day and won't be back till later. I either had to wait several hours or comeback the next day for the trailer. Next time I'm just going to buy a trailer then have to deal with this nonsense.

Hieu N. 
Rating:
5.0

Nothing. Great experience.

ronnie S. 
Rating:
5.0

Customer did not leave a comment.

marion D. 
Rating:
5.0

Customer did not leave a comment.

Joyce F. 
Rating:
2.0

Honestly the truck ran like crap all the way up sputtering and making all kinds of noise the whole time I expect a little bit more from such a new truck that it was I feel like I had to pay extra gas because of it I didn't appreciate having a truck like that run like crap.

Giancarlo S. 
Rating:
3.0

Customer did not leave a comment.

Ian J. 
Rating:
3.0

Customer did not leave a comment.

SHERRI ELAINE F. 
Rating:
5.0

She was really nice when I talked to her on the phone.

Paul H. 
Rating:
5.0

Always very friendly and efficient

Marvin C. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Excellent, very friendly, customer service!

louis M. 
Rating:
5.0

Toni is Amazing!! She is always professional, friendly and works hard to give you the best experience possible!! I only go to her...

MARCIE B. 
Rating:
5.0

Customer did not leave a comment.

GRANT DOUGLAS J. 
Rating:
4.0

Always helpful thanks

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

The owners of this site were very friendly and helpful in giving me directions to my destination. Their location was easy to find and access. Thanks for all your help.

JEREMIAH M. 
Rating:
5.0

Costumer service was excellent!

william J. 
Rating:
5.0

They are always friendly and efficient.

Marvin C. 
Rating:
5.0

Friendly, fast, and efficient.

SCOTT GORDON G. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
4.0

Customer did not leave a comment.

Mitch C. 
Rating:
4.0

Customer did not leave a comment.

neal F. 
Rating:
5.0

Customer did not leave a comment.

TERRY LYNN S. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

JOE EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

NETTIE MAE L. 
Rating:
5.0

Customer did not leave a comment.

MELODY B. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE S. 
Rating:
4.0

Very helpful staff when picking up and dropping off. Very friendly and easy to work with. Much appreciated.

Joyce A. 
Rating:
5.0

equipment in great shape, excellent customer service

James W. 
Rating:
5.0

Customer did not leave a comment.

Evelyn W. 
Rating:
5.0

Very nice people. Will definitely use this lication again

leon S. 
Rating:
1.0

We had bad tires on the trailer and had to travel from Florence Oregon to Las Vegas Navada and I'm badger Mountain we were sliding all over the place and the trailer put two dents in my car so I would like a refund or a phone call to talk about this not very happy 541-991-1880

Taren K. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Very friendly staff

Jackie H. 
Rating:
5.0

They were outstanding in helping us After getting too small of a trailer they got us a larger one with no questions asked and in and out in 5-10 minutes Had a wonderful conversation with the owner about family and just a wonderful experience with the owners !!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

I definitely would recommend

Ken P. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

donna C. 
Rating:
5.0

Toni and her husband always takes excellent care of us!

Karl E. 
Rating:
5.0

Toni was great

scott J. 
Rating:
5.0

Toni and Charlie were so cooperative and willing to be flexible and accommodating in helping us move our household with 2 trucks and a auto carrier. They really care about their customers.

Michael J. 
Rating:
4.0

On Oct 6th I received an email guaranteeing my reservation (see below). Then, 1 hour before pickup I get a phone call that the reserved truck was not available. Do you not know what guarantee means? So I had to drive a larger truck through the Cascades (more difficult), with less gas mileage. No one even suggested compensating me for this failure of your guarantee. I would be surprised is someone actually reads this feedback and calls me but you are welcome to do so at 512-891-6200. Dear Mitch Chazan We have a 15' Moving Van reserved for you and guaranteed Friday, 10/9/2020 at 9:00 AM, returning Monday, 10/12/2020 at 9:00 AM. We are located at 4370 HWY 101, FLORENCE, OR 97439 and our phone number is (541) 744-4480.

Mitch C. 
Rating:
5.0

My only problem was locking the keys in the truck. It was my mistake; however, getting the problem resolved was a time consuming nightmare. U-haul was no help. Again, it was my mistake, but I Truly believe U-haul needs a better system. Remote door locks for instance would help. This way you can only lock the truck with the keys in your hands. A three hour delay and trying to get the truck open probably cost me another day of fees. Other than this the equipment and rental was great.

Chuck J. 
Rating:
5.0

when I arrived at this Location the gentleman told me that he had to charge me a $25.00 cleam fee. When I explained to him that I received the truck in this condition he waived the cleaning fee.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Toni and her husband made me feel like part of the family...providing recycled boxes, revising my time limit with the trailer to accommodate a closure of the main highway to our destination, and providing a 20' truck with same day service.

Michael J. 
Rating:
5.0

Everything was perfect. No improvement needed.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Have rented 2 trucks within last week. Toni went through everything with me, made renting the truck easy. Easy to get location with plenty of parking. I will go back to the same place.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Shahab S. 
Rating:
5.0

Toni is awesome !!!

AARON Y. 
Rating:
5.0

Friendly, convenient, reliable, and animal lover. Grateful for their quality and convenience.

James S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

They were not open, but had a camera doorbell. Responded instantly with drop off instructions. No complaints about the drop off.

David C. 
Rating:
2.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

tom W. 
Rating:
5.0

They are good. Knowledgeable and helpful. I rent there a few times a year.

Karl E. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Litia T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The local Florence Rental staff was excellent and very helpful both in making and confirming my reservation and in the pick up and drop off processes.

Cedric T. 
Rating:
5.0

Customer did not leave a comment.

Russel L. 
Rating:
2.0

Nobody there looked like a junk yard.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

Katrina W. 
Rating:
5.0

Customer did not leave a comment.

ron J. 
Rating:
5.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Hard to improve on what they're doing.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Philip Z. 
Rating:
3.0

Customer did not leave a comment.

Charlie S. 
Rating:
5.0

Second time I have used this location. Very good experience.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Good experience with these folks. Thank you!

tom W. 
Rating:
5.0

Nice people

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Fast and friendly service!

Scott B. 
Rating:
4.0

Both the wife and the husband were very helpful. Would rent from them again.

David I. 
Rating:
5.0

The best as usual! Toni rocks!

Dion M. 
Rating:
5.0

Very little people were courteous and helpful

Kathryn J. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Toni is absolutely the best!! Fast and friendly service.

Dion M. 
Rating:
5.0

Outstanding and professional service

Richard L. 
Rating:
5.0

Nothing, Toni was super helpful and made this experience very easy. ????

Len L. 
Rating:
5.0

These people are awesome...

Diane D. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Excellent

Sylvianne I. 
No reviews have been submitted for this location.

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