Customer Reviews for Total Self Storage LLC
(U-Haul Neighborhood Dealer)

304 reviews

4700 S Zero St   Fort Smith, AR 72903

(479) 649-9217

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021: 9:00 am - 11:00 am

Services at this Location:

Contact Us

(479) 649-9217

4700 S Zero St
Fort Smith, AR 72903

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021: 9:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SUE W.  |  Overall Experience 
Rating:
5.0

There was some water damage to my bed, but I had insurance. Reported it to Susan. She was very helpful in instructing me how and where to file my claim.✍ Antonia offered to let me use a trailer to move my belongings from the unit that was farthest from my 27' shipping trailer. All of the staff I have encountered the past three years are excellent❤ I highly recommend this storage facility👍

Anna H.  |  Overall Experience 
Rating:
5.0

Susan is friendly, funny and cares about the people.

TERRY R.  |  Overall Experience 
Rating:
5.0

Service was excellent

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

IRA H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

Treneice H.  |  Overall Experience 
Rating:
3.0

to make sure the acting before the customer get the truck!! but everything was great!

michael H. 
Rating:
4.0

The Zero Street location was great. It was easy to find and easy to park the truck.

tyler A. 
Rating:
5.0

Customer did not leave a comment.

ALISA M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
4.0

Customer did not leave a comment.

Derry R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Great staff, clean and secure storage.

Joshua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra H.  |  Overall Experience 
Rating:
5.0

I've used this location twice in the past 6 months. Top notch customer service, always friendly, willing to help, and will try to save you money where they can! I will definitely be back to this location

ZACHARIAH S. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

TOM B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia S. 
Rating:
3.0

Customer did not leave a comment.

Shakendra M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrell S. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Nothing, Ms. Antonia was awesome and so very knowledgeable and helpful. She is the kind of employee everyone needs. She really made our moving experience so much more tolerable. Thank you so very much Ms. Antonia.

Dedre P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Always receive great customer service at this location

joe lee B. 
Rating:
5.0

Representative at location was quick, efficient and friendly.

Robert S. 
Rating:
5.0

Helpful, courteous and professional office. Reserved online- confirmed with office. Smooth process - speedy pickup and return.

PATRICIA B. 
Rating:
3.0

The trailer had a little damage on the grip area (smashed down). The trailer was usable and did it's job. The staff was helpful and it was much appreciated.

DUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Additional lighting at the storage units

Joe B. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

very convenient

Zbigniew B. 
Rating:
5.0

Needs another person to help with rush of customers. Not enough parking/too much equipment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Everything was great, both locations had very nice people, the truck ran great and smooth especially having so much in it, No problems!

alanna B. 
Rating:
5.0

Nothing the service was Greg and the people they were great also and friendly

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

KAMYE E. 
Rating:
5.0

Customer did not leave a comment.

LA VERNE A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Couldn't adjust the mirrors

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

liz B. 
Rating:
5.0

Customer did not leave a comment.

ALIYAH J. 
Rating:
5.0

Customer did not leave a comment.

Morteza S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

No problems, easy to rent, friendly and helpful staff

James S. 
Rating:
5.0

Customer did not leave a comment.

Murray B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

Kendra K. 
Rating:
3.0

Customer did not leave a comment.

Eli S. 
Rating:
5.0

Keep Antonia Huamani as a employee. Excellent service and very helpful with all my needs.

BRET B. 
Rating:
5.0

Customer did not leave a comment.

Kerry J. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Gretchen J. 
Rating:
5.0

I was in need of a truck that day and uhaul came thru . thanks so much.

Josh B. 
Rating:
4.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

More lighting

Joe D. 
Rating:
5.0

Customer did not leave a comment.

TRENT R. 
Rating:
5.0

no problems

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

melissa R. 
Rating:
5.0

Very nice ladies at the office. They were informative and helped hooking up the trailer. Would use them again.

eric A. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
5.0

Everything was in order. Very satisfied. Business was very customer friendly.

lee ann H. 
Rating:
4.0

Great location, great service, truck was ready on time, requested online and was easy to pickup

Danelle R. 
Rating:
5.0

Absolutely nothing! Great office.

Amy B. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

meghan B. 
Rating:
4.0

Customer did not leave a comment.

Wayman C. 
Rating:
5.0

N/A

Steven M. 
Rating:
1.0

Tell your customers deadlines for equipment as opposed to just telling you to return tomorrow the equipment and then charging the customer 77 bux for an extra day when the equipment was out for only 45 min over the 24 hour deadline that no one told us about

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
5.0

The place kept my belongings secure, security cameras, password gate, locked storage unit. Access to my unit was easy and able to drive up to my unit was very convenient.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Storage is not a uhaul. No first month free rent.

roger d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis H. 
Rating:
1.0

Sold my stuff

JAMES T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

none

Gorton C.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great location. Seems safe with the coded gate feature. Definitely recommend!

debi r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

Susan was great to work with! She always went out of her way to help!

BRYAN P.  |  Overall Experience 
Rating:
5.0

Customer service was amazing!

Ryn G.  |  Reservation 
Rating:
4.0

It has 24 hour drop off, but uhaul should recognize that they have no space to drop off a 26 foot truck and trailer at night. The Best I could do was to partially blocked off the parking lot. From anyone else and struggled to get it out-of-the-way of the gate for people accessing their storage facilities. My other complaint is a incorrect charge on the Bill, but not the fault of this location.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

The ladies at the front desk were very nice and friendly. I moved in the past weekend. No problems.

Lori C.  |  Reservation 
Rating:
5.0

The staff never failed to be helpful. When we checked out, I felt like I was leaving behind an old friend. Thanks for your service and help over the years.

ELIZABETH H.  |  Overall Experience 
Rating:
5.0

Very clean and secure place

Annette R.  |  Overall Experience 
Rating:
5.0

Very nice staff and facility

ERIC J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Online return was confusing. Almost was charged and extra day. People at location wasn't helpful when I called the day after I returned the truck.

Travis R. 
Rating:
5.0

Customer did not leave a comment.

CASSIE U. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Thank you

JODI H.  |  Overall Experience 
Rating:
1.0

Front desk lady didn't care to answer our questions. They didn't pay much attention to us. As soon as we signed, she went back to her computer and ignored us. We felt like we were talking to ourselves. Had an, I couldn't care less behavior. Very unwelcoming and not helpful.

John D. 
Rating:
4.0

Customer did not leave a comment.

irvin C. 
Rating:
4.0

Customer did not leave a comment.

greg W. 
Rating:
5.0

This by far is the best location we have ever used. Great staff, superior customer service makes it make this our favorite U-Haul location.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

MATTHIAS S. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

LEE F. 
Rating:
5.0

This facility was great! On the other hand the Uhaul location on Towson Ave is one of the worst customer service experiences I have ever had! The reason I had to go to total self storage was due to the guaranteed reservation for a 26' truck at 9 am (which the Towson location called and told me wouldn't be ready until 10:30) was not available and they didn't have the truck available and that I could have a seat and they would get to me when they could. I then called Uhaul customer service and was on the phone with them for over an hour and they were able to get the regional manager to take me to the storage place that had the truck. Overall it was a horrible experience and I could never leave a good recommendation for the Towson Avenue location.

Kyle F. 
Rating:
3.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Howard L. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
4.0

Customer did not leave a comment.

SANDY T. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Nothing. Friendly and helpful

david N. 
Rating:
4.0

I had a great experience when using this storage facility. They answered every question I had and made sure I had the information I needed to use the facility.

linda l.  |  First Impressions 
No reviews have been submitted for this location.

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