Customer Reviews for Town & Country Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Town & Country Self Storage

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Kozette E. on

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My experience was AMAZING!!!!! Customer service was great!!!

Rev. Arthur V. B. on

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Wonderful staff, very friendly and Family oriented. Thank you Traci. You provided us with a great rental experience. We were very happy with the rates and vehicle.

William A. on

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Customer did not leave a comment.

JEFFREY L. on

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Dionne was a pleasure to work with and much appreciative of her for getting me set up with a truck. I came in just about closing time and she was willing to set me up that evening which made a big difference in getting my work done this week. Thanks D

CELESTE B. on

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Awesome

Kristine B. on

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Christopher R. on

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Regina J. on

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Everything went smoothly. Thank you

Betty M. on

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I live in Bastrop. There should be one here.

Horace K. on

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Latoya S. on

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Need to speak to a manager about my money taken off of my card.

sharon f. on

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He was excellent and explain clearly on how to use it properly

Delicia M. on

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Tessica J. on

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Porsha R. on

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I love Mrs Tracy best uhaul I had in years

TIFFANY J. on

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Nothing. This location is the best in town.

Tina R. on

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The man at this location was very kind and professional

KATHY K. on

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I always use this location because of the SUPERIOR Customer Service I receive from all of the staff. They are extremely knowlegeable, courteous and professional. I always recommend this location to other.

KELVIN A. on

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The staff was friendly, helpful and the hours were convenient. I had a great experience up until moving out. While moving out, I discovered a water leak and the back half of the unit covered in mold.

Mickel J. on

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Tonya C. on

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Make sure you have competent people working. Female I spoke with at this location did not do her job. I ask to return U-Haul on Sunday at 8pm and she listed 8am. She fumbled around and kept acting like she had to look up price for storage rental and when I got to store it’s posted on the wall. Incompetent. So yes my fault for not looking at contract! Truck was terrible, engine light stayed on. Tow button didn’t work properly. I have rented 2 U-Haul in the past 5 years and their trucks were 100 times better than the one I had much better experience other places. Not to mention you get screwed on mileage by having to drive 25 miles to pick it up to take it where you moving. No local place in Bastrop ever has a truck available even when you schedule it 2 weeks out

Cassie T. on

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Customer did not leave a comment.

Heidi W. on

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drainage outside unit doors seemed a little lacking. We came to check on our stuff before big storm on case the water level raised

Lance D. on

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They say there's always room for improvement,but from my experience there's no need to..????

James L. on

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This is the 2nd time I have reserved a cargo van and was told on the day I was to pick it up that one was not available. What's the point in making a reservation if u-haul can't honor it?

PUNEET S. on

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Great renting experience.

SHERRY M. on

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I had plenty of room in the storage unit and will recommend them to others.

Amy H. on

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Lakendra J. on

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KENCY H. on

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Always a pleasure doing business with this facility.

Mary J. on

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Chyetra T. on

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Nothing. My Customer Service Rep Was Very Courteous & Outstanding. I Will Recommend This Location to Anyone in Need of A U-Haul

Lee B. on

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These people will add mileage to your bill that you haven’t use this place is a rip off and they are prejudice!! Will never deal with these people again

Ashley T. on

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Nothing, excellent

Wendey L. on

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Customer did not leave a comment.

ARDETRIYOUS H. on

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SUSAN C. on

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I rented 3 units for over a year, and I am very satisfied with my experience here.

Roberta W. on

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Chrishana P. on

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Donna O. on

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The lady that works there was very friendly and helpful. She took care of all our rental needs and answered all of my questions with a smile.

Mary A. on

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Josie B. on

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EVERYTHING WAS WONDERFUL

Sharon L. on

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Dontisha C. on

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The owner was rude and took money off my card that she had no business taking.

BARBARA Y. on

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Cassandra L. on

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Have extended moving hours

TRACY H. on

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Great experience and very friendly people!

Kathy M. on

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Johnika S. on

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Gloria M. on

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Andy C. on

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Carrie D. on

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Nothing

KESWAUNA H. on

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Mari P. on

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HOPE H. on

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KAREN S. on

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Nothing. I had a good experience

Pam J. on

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ANITA H. on

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ODYSSEY W. on

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Lamario J. on

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recie d. on

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Everything went great they was very nice and helpful

HALEY S. on

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not a thing, the owner and her husband are so sweet and helpful!

Gary G. on

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Great job!! Keep up the awesome service!!!

Karen C. on

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Everyone was fantastic and very helpful!

Bailey L. on

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Best experience I've ever had.

Kevin C. on

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Nothing I see

Eyrahtonya S. on

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Mary J. on

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CINDY E. on

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Very pleased with the customer service!

ANITA H. on

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PEGGY W. on

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TOMMY S. on

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It help out alot thanks

Kelly T. on

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Elizabeth T. on

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Refund some money back that's what I thank.

Sheila H. on

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Holly H. on

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TAYLOR A. on

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Sandra J. on

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I had a very good experience with this location. We used a different location the last time we moved and it was less than good. They debted my account twice and didn't fix it. That's why I used cash. The staff was very professional and friendly. I will be referring this location to friends and family. Thank you.

Tamondo P. on

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I think it false advertisement advertising the price for 19.99. Its only $19.99 to rent and then another 19.99 and then y'all charge for every mile driven and then if the gas isn't put back in truck that's extra another extra charge. So basically after going over my planned mileage of 50 miles by 5 miles I got charged $5 extra even after I returned the truck on a full gas tank. It's a rip off. I spent $80 plus on a Uhaul but never again. I could only imagine if I rented a large uhaul and went 50 miles round trip.

SHINTELL J. on

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Nothing

Greg Y. on

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Truck drove very rough and the lites were very deem!

Shirley S. on

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The staff was very friendly. Delvin was extremely helpful and courteous.

Carol M. on

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I opted to have pick up that I wouldn't have to do anything inside the location when I picked up the truck. This was not the case. Why have the option if the option will not be honored?