Although the representative was very helpful and nice, I specifically declined the SafeMove $15 insurance twice online, and when I went to go pick it up I noticed on my drop off receipt that the agent added the $15 SafeMove insurance which I did not need. I was doing a move with a total of miles and didn’t see the value of it. I paid 30% more for SafeMove than my actual mileage. Customer care said I authorized the charge which i denied twice but it was later added by the rep. Not cool
Jovany G
Customer Reviews for Towne Storage West Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
we had mechanic problems, u-haul was very fast and prompt on assistance and took care of us.
Ed JTerrible service on a lemon of a truck in spite of extra insurance and roadside purchases.
Aida OFast service, quick in and out.
Harold NGreat experience. We will use your services again.
Harold NStorage unit employees could pick up the garbage in the cabin
Steven DExelente lugar lo recomiendo 100% el chico que me atendio super atento y amable muchas gracias.
Jesus ABien
YESSY MCompany is unethical in its practices
Clete PExcellent attention
Oscar RThe process to pick up the key after hours is confusing and fraught with complications and software that is either confusing, doesn't work or both.
Stephen KIt wasn't the location I asked for but it wasn't too inconvenient. A little tough to get a large truck in & out, as it's a very small parking lot. But the employee was super friendly and gave clear explanations. It was a very pleasant experience with him. The truck worked great.
Christian EI made an online reservation only 3 hour prior to the time that I wanted the truck. So, I was surprised when I arrived 10 minutes early and the truck was ready and waiting for me. The employee was very knowledgeable and got me on my way very quickly. The same employee was working when I dropped it off and again was very prompt and curtious.
DARREN DZac is amazing! I needed a last minute truck rental to transport items from Lowe’s. It was 10 minutes until u-Haul office closed. Zach was very positive and did not complain at my showing up at closing time. He had the truck ready to go. I appreciate it his great customer service and welcome to meet attitude. I wish more people were like him.
Stephen CThis was a storage unit with no real equipment and also about 30 minutes out of my way. The location was changed on me suddenly. The guy who helped me was very nice and professional though. Nothing against him. It was the manager who switched my lication at the last minute. Not cool.
Jeannette RThe young man that helped me was very helpful and very kind and considerate. He did a really good job. Thumbs up for him and kudos
MICHEAL GJust said thank for the keys and he'd check it out when he had time.
Matthew GGreat service
Celeste DClone Heather.
Dan NThe lady was super helpful and friendly!
CRYSTAL CCharge what is expected
Trevor DN/A service was GREAT!!! Heather was very pleasant and helpful. Will definitely recommend to others.
Elizabeth SReally good people that are good
Kerry SAwesome people
Chrystal Bvery professional customer service. really appreciated the personnel
Gene SVery friendly and extremely helpful. A GREAT way to start the rental experience.
Doug SThe lady at the front desk of Towne Storage was so nice, and the check in feature by text was so easy. Will use again.
Natalie HIt didn’t recognize my photo with glasses so that was frustrating. It all worked out though.
Richard Cnice & friendly easy to work with
Kim LI left a couple of TV stand legs in the Uhaul I rented(small ones). The lady called me and said she would hold on to them. I went in several times during business hours and they were never in the office the number it said to call on the door so someone could go to the office they never picked up. I finally went again this week and waited for someone to get there because again it was during business hours and they were closed. After waiting someone showed up the man could not find my TV stand legs, he said come back tomorrow and ask the lady. I called to make sure they were there. The lady was rude said they cannot find them they probably threw them away. I told her I went several times and they were never there during business hours. She said they were there for a long time. A long time is more than 30 days and it was not past that time. She said that I should of not of left them, I obviously did not leave them on purpose and I told her don't people forget things somethings? She said yeah but I do not know what to tell you. I will never rent from them. She is the rudest!!! everywhere holds on to lost and found item minimum 30 days and they can check their cameras and see how many times I went!!!
Dora SMy experience was great everything good
Ricardo LNothing the lady is friendly good service
Cintia RThe lady was super helpful. Made my rental smooth.
Frank CVery friendly and helpful staff. Super fast check-in
Corey MWe dropped the truck off after hours so we didn’t interact with staff at the drop off location. The U-Haul after hours drop off website took extremely long to load to the next screen so we were there for almost forty minutes. The picture upload failed for several attempts because the .jpg was not supported. I don’t know how that’s possible considering it’s the only way to upload a photo.
Carlos DExcellent
Terry Sthis location is very far from where we are
SUZANNE GGreat customer service!
Terry SWoman who helped me pick it up was very knowledgeable and very kind. Made the process very easy!
Haley MI rented a U-Haul from my storage facility. From the moment I got the truck the employees husband was very rude. I talked with U-Haul directly and extended my rental through the weekend. The storage facility then called me with attitude asking why I extended through U-Haul. I explain to her that U-Haul had called me and gave me the option. Upon returning the rental truck it was very late at night almost early morning, because I work late, The employees husband bombarded me out of nowhere calling me names (thief is the one that bothered me most) I explain to him that I had to keep the track a few extra days lI depend on other people to help since my husband passed away I am now a single mother of five and my schedule can change instantly. He then mocked me saying “poor me” . This was 3 a.m.
Daneesha MOver charging is fraud, gas was mislabeled and misapplied,time likewise.
alexander LCheck the equipment in we’ll the costumer is there. Give a receipt to costumer they are there. So if the is a dispute resolve it right there. Not when the costumer has already left.
TERESSA GGive customer s there deposit back.......
Dave GI checked the unit back in via the app. It asked if there was a problem with the brakes to which I replied yes. I thought there would be a field. It was the parking brake. It seemed to be inoperable. It could have been I didn't push it enough or it is a problem. I ended up calling and waiting on hold to let and agent know. It was awkward but I'm all about safety. If there was a box when someone said yes to something like that it would be helpful OR an immediate follow up email with the close of the bill. 🤷🏽♂️
Chris VNice people 👌
VICTOR TTowne storage at west valley excellent customer service. Thank you!
FRANCISCO CI dropped it off after the office was closed. It seemed pretty smooth and the drop box was clearly visible.
BLAKE CGreat service. Kind people, very helpful
ANDRE BThe check in/out process is ridiculously complicated and it’s nearly impossible to get help over the phone. Would never recommend uhaul.
Dillan HCleanest equipment I've ever rented from Uhaul. Heather did an amazing job. Corporate needs to give these franchise dealers a big time raise in commissions.
BRANDON S24 hour online checkin was a huge waste of time and took much longer than doing it in person. Would not do that part again.
Justin HClean the inside of the truck, it was disgusting!!!
NICOLE JThis location it’s excellent,I jus take like 8 minutes to rent the truck,thanks
JARETH EEasy online pick up
Elaine SOverall experience we awesome, some ideas to improve operation would be better leveled parking area and parking lot size should be much larger. The UHaul representative was very professional and got me in and out in minutes, great job.
Peter LExpensive as shit. Never using again
Spencer Twas charged for 12 moving blankets, but there were only 6 in the bag.
Merry Lthe uhaul drove terribly, the steering was completely off, making it scary to drive the ac would shut off and not cool down. the ramp was a pain. I told the person when I returned the vehicle and I feel like i should get a discount cause I was terrified to drive this rental.
DALTON L