Customer Reviews for Tracy Mini Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tracy Mini Storage LLC

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JUN C.
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The staff works very friendly and efficiently. Multiple experiences with this site already. All good. Strongly recommend to folks.

Gwendolyn J.
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Customer did not leave a comment.

HAMZA S.
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Customer did not leave a comment.

RONALD H.
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This is a sound and well-run business place, courteous employees, and VERY clean atmosphere.

Jessica L.
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Customer did not leave a comment.

Said M.
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The guy who works and live at that location is very helpful.

JASON J.
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Vehicle was ready upon arrival and check out /check was quick and easy. Staff was personable and great to work with. Will use this service again when I need a U-haul

rosa L.
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Earlier hours please

James S.
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Customer did not leave a comment.

Kragen F.
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They were super accommodating and very nice and you could tell their goal was to help you. We had a bad experiance with the uhaul customer service center regarding our rental and everyone here was very accommodating and really trying to help. It was so nice to have someone care about making our crazy move just a little less chaotic.

victor G.
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Customer did not leave a comment.

Manoj P.
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Customer did not leave a comment.

Luis A.
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Nothing at this time. When you do fill up everything on line before you pick your vehicle up is easier and faster the process. Thank you for good service.

Christopher O.
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great staff super friendly fast service

Jaime R.
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Professional staff, easy access to equipment and an overall pleasant experience.

Ronna D.
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Customer did not leave a comment.

Meri O.
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Very professional and exceptionally friendly staff. Very impressed.

maria C.
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No improvements needed.

Mandeep S.
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Very clear instructions to reach the location. Very clear can and not can do's. Supportive in every way.

Cristal J.
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This is more the fault of the previous driver and not the location but the van reeked of cigarette smoke. I wish there would've been a way to have the inside refreshed/ air out the vehicle prior to the next guest picking it up. Other than that the experience was great! Staff was super friendly and helpful, Would definitely rent a truck from this location again.

Mishelle N.
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Customer did not leave a comment.

Celeste G.
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Thank you guys for helping me and be so helpful and understanding. You guys are great.

PAULANTHONY S.
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Customer did not leave a comment.

RICHARD J.
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Customer did not leave a comment.

Matthew A.
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Price was a little off, paid for mileage and fuel seems like double charge. The location and employees were very good and easy to work with.

Richard W.
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Inside of truck was very clean, however the windshield was very dirty.

Guillermo M.
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let the customer know of different options to return the vehicle. for example the night drop.

BABAR A.
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Customer did not leave a comment.

Sharon S.
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Customer did not leave a comment.

Vianey C.
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Customer did not leave a comment.

ANDRE G.
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They were fast and the customer service was excellent. This is always the first Uhaul I go to for my needs.

abdallah H.
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Customer did not leave a comment.

Willy C.
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Customer did not leave a comment.

Dahac P.
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Customer did not leave a comment.

OMAR M.
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Customer did not leave a comment.

DAVID C.
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The U-Haul company itself is a nightmare to try to rent from right now. However, Tracy mini storage was excellent. Extremely professional, very helpful, overall A+ for those guys.

Robert B.
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Customer did not leave a comment.

Omar M.
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Customer did not leave a comment.

Guillermo L.
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Customer did not leave a comment.

Shanell W.
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Customer did not leave a comment.

GILBERTO N.
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The rep at the counter was friendly and very efficient with multiple customers..

Sergio G.
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Customer did not leave a comment.

THOMAS D.
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Customer did not leave a comment.

Laron S.
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The staff was welcoming friendly and knowledgeable. The transaction was quick and easy and I would recommend this site.

ALEXEI B.
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All good here.

Mohammad S.
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I gave them 4 stars because I tried to return the truck after hours and using the link he sent me, but it didn't work at all I stayed there for 30min to make it work but it dint, so I decided to leave the truck there and dropped the key in the drop box without confirming drop box. They need to improve online drop off.

Phi T.
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Customer did not leave a comment.

AMY H.
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It was perfect. Keep up the great work.

Maher E.
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Customer did not leave a comment.

Rick F.
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Nothing. But I will say this... The practice of pushing the respected Uhaul brand out to local small moving/storage vendors is smart and effective. That's where the local/global customer knows you, needs you, respects you, and trusts you. But doom comes to the first CEO that misses that important truth. And the Uhaul brand might follow.

DONALD S.
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The manager Bo Richie went above and beyond to pick up a truck for me that the dispatch center unacceptably scheduled 100 miles away from my house. The call center person Kyle I believe his name was was not helpful was not flexible was not friendly was not understanding and did nothing to satisfy the customers needs. I scheduled pick up of the rental equipment one month in advance and was told the day before that I had to drive 100 miles out of my way to pick up a truck and couldn't pick it up until 2:30 in the afternoon losing the entire first day in the car trailer was in a different location completely.

BENITO C.
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Customer did not leave a comment.

Svetlin D.
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Truck dirty with filth in the cabin. Needs to be clean. No need to mention the COVID19 pandemic we are into. Really disappointed.

John M.
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Thank you all, very professional, friendly service

ALBERT B.
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Have more trailers available, sad very difficult to get what you need when you need it!

Aminullah S.
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Thank you for the last minute take my order

John B.
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Customer did not leave a comment.

SARAH M.
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Customer did not leave a comment.

ERIKA B.
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Excellent customer service

DON R.
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Truck needed alignment, tracked badly on the road-very loose steering, broken radio switch. Staff allowed people in without masks.

Sabra W.
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Customer did not leave a comment.

Joseph J.
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THE VAN NEEDED WASHING

WILLIAM B.
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Very professional, had the utility trailer that met my needs.

Danny J.
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Nothing great job

rolanda M.
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Courteous and accomodating staff; convenient drop off

Dominic G.
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I can't think of anything right now.

Louie A.
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Had an excellent experience through the whole process. Thank you!

MICHELLE C.
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Customer did not leave a comment.

Cameron C.
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Customer did not leave a comment.

John C.
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The front desk was so helpful n patient with me. They took care of everything I just slid my card. Thanks guys

emilian M.
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Customer did not leave a comment.

Art D.
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Customer did not leave a comment.

PAUL Z.
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Liane B.
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The customer service was exceptional.

DEBORAH M.
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Customer did not leave a comment.

DIANA B.
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The guys there were great! They had the trailer I needed (motorcycle) and were friendly and efficient. They got me out quickly and checked back in equally fast. The trailer was in great shape and easy to load. I will definitely be back! Thanks!!

NANCY C.
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Awesome customer service! My new favorite U-haul rental spot!

Ken C.
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The team was great! Thanks guys!!

Fred V.
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Customer did not leave a comment.

SCOTT G.
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efficient courteous staff. worked to adapt to changing conditions. recommend without hesitation.

KALEIGH K.
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I was running late and instead of assuming I was not coming, they called me to confirm I was still needing the 15' Uhaul, this was so amazing and I really appreciate them. I was coming from the Bay Area because there were no 15' trucks around so had they just given the truck away I would have been devastated. Very friendly and understanding as well.

STEVEN M.
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Great communication, friendly and very efficient. Thank you.

GENE D.
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Customer did not leave a comment.

ARIAN L.
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Customer did not leave a comment.

TERRANCE T.
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Great service !!

JAMES G.
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Quick, efficient,great communications. clean equipment. Will definitely use again.

Genevieve L.
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Web site is a little difficult to see and operate for older people.

Emanuel K.
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Nothing everything was good

BODHISATTVA D.
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Employees not wearing masks in a closed office. Employees unaware that masks protect others from getting sick. Its not as if I am protected if I wear a mask if others are not wearing masks in a closed office.

RICHARD L.
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Customer did not leave a comment.

SHARON W.
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Check trailer tires to ensure safe treading

ANTHONY C.
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Customer did not leave a comment.

GAGE R.
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The staff was very helpful and informative.

MONET O.
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Nothing. Very easy to reserve, pick up and drop off.

VICTORIA M.
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Customer did not leave a comment.

DENNIS A.
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Customer did not leave a comment.

Steven H.
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Customer Service at Tracy Mini-Storage was great. Clean, professional, and on point. I had even forgotten my USB charger after I realized my iPhone was almost dead and the manager was kind enough to loan me his personal charger.. who does that any more? This location recommended.

CHRISTOPHER P.
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Great Customer Service. Just wish they opened earlier

Charles B.
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Brandon and Alex were very helpful and both had great customer service

Nichole A.
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Alex was amazing and helped a ton. Will definitely use this location again for using a UHaul!

No reviews have been submitted for this location.

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