Customer Reviews for Tracys Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tracys Auto Sales

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Devin M.
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Customer did not leave a comment.

Alfredo C.
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Customer did not leave a comment.

Philippe A.
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-1- deliver clean equipment. -2- ensure that the bar code to be scanned for afterc hours return is awash to find AND WELL LIT. Otherwise it can not be sacanned in the dark and the after hours return app is useless.

john G.
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Customer did not leave a comment.

DAVID K.
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Customer did not leave a comment.

Stephen T.
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I was assured that the drop off delivery point would be open on Sunday morning when I would most assuredly be returning the truck. That was not the case and it clearly stated so at Tracy's Auto Sales, so I don't blame them. Perhaps U-Haul needs to update their information. The online application is convenient and intuitive, but relatively lengthy, especially without my glasses..

Christopher B.
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Customer did not leave a comment.

Brian N.
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I did not want to go to that location repeatedly and uhal made me go there next time I will use another company I do not like Tracy's and you forced me to go there

Scott B.
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It was perfect

Matthew A.
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Customer did not leave a comment.

joseph D.
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Truck I rented was not available. Young man running store kept me waiting at least 10 minutes while he talked on phone. Told me I would get an adjustment on bill due to having to take a smaller truck-never happened. Pretty low budget way to run a business.

Duane T.
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The girl that works at their location is very good and professional and knows what she's doing. Always very fast at getting me out the door. Thanks

Stephen G.
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Inconsistent information given and no apologies offered for the mis-communication.

Terry H.
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Online check in hasn't worked for me, but they have been very accomodating and helpful when I've checked in after hours.

TIMOTHY K.
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Keep up the great service.

Bryant K.
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After hours. Small parking lot and place.

Matthew D.
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Great service - Thank you

Gabriel V.
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Customer did not leave a comment.

CYNTHIA C.
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Customer did not leave a comment.

Michelle W.
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Customer did not leave a comment.

Paul L.
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Charged for an extra day. I had it ~six hours!

Donna W.
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Customer did not leave a comment.

Michael D.
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I will never use Uhaul again. Extra charges and incompetent staff are the reason. I am furious!!!

Derek N.
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Excellent customer service!!

kathleen C.
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The outside of the truck was very dirty and dead bugs everywhere on the outside. This is the first time the truck I rented was dirty.

Andrei N.
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The young hispanic customer service person ( I do apologise I forgot his name) did a fenomenal job. Great customer service skills ! Very pleased with how he handled check-in & check-out.

Raymond H.
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Customer did not leave a comment.

Rita O.
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We were originally scheduled to pick up at Timpanogas UHaul, even called to ask about adding a dolly and was told all was good to pick up early. Clearly, we were talking with a call center. Got there and location was CLOSED due to illness. We FREAKED OUT! Called the call center and they rearranged to pick up at Tracy's. We should have had a notification or a discount. May not use Uhaul again because of this. Very unprofessional.

Terry H.
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Great service!!

Jeff B.
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Customer did not leave a comment.

RICHARD L.
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Customer did not leave a comment.

Rob F.
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Everything was smooth, from pickup to drop off.

Randy S.
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This was NOT the problem of Tracys Auto Sales Location. It was the UHAUL corp office. It took over 1.5 hours to get approval to leave with the dolly. We were traveling > 300 miles and this delayed us from leaving. Tracy Auto Service was prompt in hooking up the car dolly and getting it ready in less than 15 minutes. The person on the phone took over an hour and kept dropping the connection or putting us on hold 45 mins and a second call time of 30 minutes. The pickup location was fine, the mechanic was very helpful and did a good job in getting it ready. The issue was during the phone call and getting the paperwork completed.

WILLIAM C.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

TIMOTHY C.
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Everything turned out great but it was odd that they changed the pick up location, time of day, trailer, and length of reservation. It all worked out o.k., but I would think this would cause problems.

Mark P.
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We were instructed to use the web system to check in the trailer--the web system was not allowing us to check in the trailer. There was a request for a scan of a bar code from the drop-off location--the only bar code we could find was on the overnight drop box and it wouldn't scan properly. Stayed on hold with Uhaul another 20 minutes to try to check in the trailer after hours. This is on Uhaul--not the drop-off location, unless it is their responsibility to have the barcode readily available and working. We finally got the trailer checked in manually with the help of the drop-off location owners.

Karen P.
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Customer did not leave a comment.

Lance C.
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The after hours pickup and drop off are quite awkward and in each case didn't work for me. (why does this location close at 2pm on a Saturday anyways?) Calls to Cathy were needed both times to bail me out. Further my final invoice was incorrect and once again Cathy needed to takes steps to issue me a refund. Good truck - crappy after hours pick up and delivery.

Greg W.
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We were very disappointed with the condition and cleanliness of the 17' truck, which cost $174 for a 24 hour local move. The entire cab was obviously not cleaned, or even wiped down prior to our rental. Not only were the steering wheel and dashboard filthy, but the seats, arm rests and the entire interior, as well. Based on the cost of the rental and current health crisis as it is, a customer should expect much higher standards from Uhaul. Also, the air conditioning strained to blow anything but warm air when the truck was traveling at higher speeds and/or up inclines. Very disappointing experience.

shelton T.
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Customer did not leave a comment.

mitchell R.
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Chris C.
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Directions for UHAUL after hours return need to be fixed. Current directions say to go to uhaul.com but there is no checkin/return link there. You have to go to uhaul.com/share to get to the return page.

Dawn K.
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They charged me more than the original quote and when I asked him why he didn't know but wouldn't change the price. That is shady, to be given one price and then it increases when you pick up the equipment. No-one was there and everything was locked. I had to call and wait for someone even though it was within my one hour pickup window.

Richard L.
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I reserved a small trailer + insurance for $26.28 for 12 hours. At 9 a.m. Sat. I picked up the trailer and again confirmed the bill as $26.28. I asked were to park it and that it would be around 7-8pm when it would be returned. I dropped it off at 7:34 pm. I wish someone would have told me about an after hour charge of $21.28 bringing my bill to $49.95. There was ample opportunity to indicate this additional chg. on my Reservation and by the Attendant. I won't be doing business at Tracy's again

Sheryl B.
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Customer did not leave a comment.

Brian M.
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Inspect and clean equipment

Michael B.
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Customer did not leave a comment.

Thomas C.
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Shawn S.
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Dick W.
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Tricia O.
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FRANK S.
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Customer did not leave a comment.

Katie M.
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Truck was dirty and not disinfected! No windshield fluid to clean windshield which was dirty and covered with bugs. I was told this was just a transfer station- no services to equipment. Also, I was informed I'd need to go to SLC for an auto transport. BUMMER!

CORY V.
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The clerk Haniel was amazing. Very helpful and super friendly.

MEL B.
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Attendant was very helpful and friendly

David C.
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The salesman was really helpful and friendly.

Greg R.
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The employee could have used some additional help on a busy Saturday.

Riley W.
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Maybe have a pricing list mounted on the wall or instruct the employee to be more informative while cus. Attempts to weigh theit

dan M.
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I was misinformed by the Layton, Utah office (where I picked up the truck), about the hours of operation for the Heber location (where I was to drop off the moving truck). I was hurried by the Layton location and not informed about an after hours extra drop off fee if I was late to my destination. I got to Heber one hour BEFORE the informed closing time to find out they had closed two hours earlier on a Saturday. I called the phone number posted on their door and was transferred to U-haul's corporate office. I was informed that there shouldn't be a problem and to just put the key in the drop box. The next day I was charged an after hour drop off fee of $21.18 ($20 + tax) by the Heber location. I immediately called them and the Heber office refused to reverse the extra charge. Though this may be a U-haul policy issue, and not the Heber locations fault, they could have offered to make things right by reversing the ridiculous extra charge. This reflects badly on U-haul and how an independent location treats their customers. I own a business referral network covering 40 cities throughout northern utah and interact with thousands of businesses locally. I will take my business elsewhere next time and recommend others do the same. Sorry U-haul. A simple customer service opportunity could have gotten you lots of referrals. Instead it has gotten you a negative review.

Heidi Q.
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We were given a trailer with a flat tire. We had to wait an hour and a half before roadside assistance came and changed it. Luckily we recognized the flat before loading the trailer. After the tire was fixed, the trailer worked great. When my husband returned the trailer, an older gentleman told him to pull inside the gate and go into the building. My husband asked the employee inside if there was anything he needed to do. The employee responded, “Well first you need to wait before you pull inside the gate until I tell you.” My husband explained he had already been instructed to pull inside the gate by an older gentleman. The younger employee never said another word to my husband. This location needs to teach their employees better customer service and how to check their equipment thoroughly before renting it!

David W.
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Said I had to have it returned by 8am. I waited an hour, never opened. Tried ALL numbers, called corporate and Ms. Jones did as well... no answer. A very BAD drop off experience.

paul K.
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Customer did not leave a comment.

Brian C.
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Debbie M.
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Everyone was very helpful from the guy where we picked up the truck to the customer service, thank you very much

Ed J.
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Customer did not leave a comment.

Leonard E.
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Truck cab extremely noisy. Interior and exterior not clean.

John C.
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When I picked up the trailer the attendant was top shelf, I was impressed. When I dropped off the trailer not so much at all. I was very dissapointed.

DON S.
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The guys did a great job getting me in and out.

Andrew W.
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I have never rented a Uhaul that I felt scared to drive. This vehicle front end and steering is damaged and dangerous. I returned it right away and cancelled my move

Michael H.
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Frankly, I was disappointed in the overall age and condition of the truck! It had over 169,000 miles and there was a lot of damage and dents around the truck. It seems to me, that the company is content with running the truck into the ground and doesn't really care about the overall condition. I assume it was mechanically sound and the engine serviced on a reasonable basis but the image was not what I expected.

Karen R.
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Customer did not leave a comment.

Timothy R.
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Customer did not leave a comment.

Edward J.
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Erin R.
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I had a great experience. Everyone was incredibly helpful!

Zachery C.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

GEORGENE H.
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Customer did not leave a comment.

CRAIG J.
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Customer did not leave a comment.

Arthur C.
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Doug B.
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cody K.
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No bullshit operation. Customer service was great. Equipment was clean. Price was awesome.

Michele B.
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Customer did not leave a comment.

Sydnei M.
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Inside of the cab could have been swept out.

Thomas G.
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Customer did not leave a comment.

LONNIE H.
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Customer did not leave a comment.

Amy H.
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Customer did not leave a comment.

Jennifer B.
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Haniel was FANTASTIC. Friendly, efficient - he made this transaction a breeze. We have to rent for our business fairly often and are 1/2 way between 2 U-Haul locations. We will 100% be choosing this location in the future because of Haniel.

JOHN A.
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Customer did not leave a comment.

Shantell L.
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Was told late return fee would be 20.00 and they charged 40.00 instead. Not honest with charges.

Bryan C.
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There was a cigarette in the truck and the truck naturally smelled like smoke. Other than that, it was great.

Michael B.
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The truck we had (26') is a bit on the older side but was fine and did what we needed it to do so no complaints

Rod S.
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I had to drive 30 miles and pass 2 u haul places to return the trailer

Kenneth H.
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Facility was closed whenI showed up in the middle of a business day. Had to wait. Closing for lunch not acceptable.

Timothy S.
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Customer did not leave a comment.

Chantal M.
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The online app process to return did not work at all. Then it took me about 40 minutes to get someone on the phone to help me check this rental back in. Then I was told it was rented for 3 days instead of 12 and that I had to call the local rental first thing the next morning. They never got it checked in until that morning and it wasn't after all rented for 3 days. It was disappointing the system didn't work well and really took a lot of extra time. The people at every level were great!

Joseph B.
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Customer did not leave a comment.

rebecca C.
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The building is filthy, there has been a dog in the office (sign in window to Beware of Dog). One of the workers' female friend hanging out at check in counter, on her phone. When computer couldn't process they had to call for the code. People nice, helped hook up and unhook but poor at directions in parking when trailer returned. I will look for another location in the future.

Thomas B.
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Make your online reservations communicate with the local franchisees!

Edward P.
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Customer did not leave a comment.

Alexie n. | Overall Experience |
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Na

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