I was charged $120 for renting a U Haul that the transmission was about to go out any minute. Worst experience ever i want a refund it was that bad of a experience.jaime J.
Customer Reviews for Transit General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nancy A.
The lady at the store was really nice but she was new so she wasn't able to assist me with the uhaul process right away. She called her manager and he got ahold of us right away so maybe took 20 minutes to get the truck.Jordan J.
Not send the customer to a drop off place that doesn't do uhaul anymore and then make them drive further and have to pay for extra miles and fuel to get to the 2nd location for drop off when miles would have been good and so would have fuel level. Customer shouldn't be charged for company mistake.ANGELA S.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Tsistas Y.
Auto check out through app was great! Worked perfectly.Chris L.
We did the ride share option. We arrived on time but it took several minutes for anyone to connect via the app. We then had to go through the check-in process 6 times submitting a liscence/selfie over 5 times. The kind man at the location came out to help but even he could not get the system to work. Our pickup time was 9:30 but by the time we got through the system it was 10:15. The man at the location was great but you need to figure out a better online check-in system because it was not easy or quick.Alyssa L.
Train the staff on how to rent out and return a truck. I spent over half an hour waiting to get the truck rented out, then almost the same amount of time trying to get it returned. On the return the gentlemen was knowledgeable, but the system was down so he couldn't return the truck.Collin A.
This location is a skanky liquor store. I have no idea why our truck couldn't have been picked up at a legit Uhaul store that was only 2 miles away from this liquor store. We paid for it ahead of time and checked in online and then had to check in at this gross liquor store again that morning and paid the guy more money in cash...which seemed strange and we wondered if he pocketed the money. This liquor store should NOT be a pick up site for U haul.Timothy A.
The employees need to be trained better for uhaul rentals. It took me 30 minutes to receive my truck upon arrival (as there was only 1 employee and other customers kept coming in and the employee was not knowledgeable with the computer) and 20 to 25 minutes to return it. When I arrived to return it the only employee there didn't know how to do it at all and had to call someone which I waited for him to arrive (6 to 7 minutes) and then it was the same guy from the previous day?????Angie P.
Didn't choose this location, UHaul changed our location. Was not convenientDavid M.
Customer did not leave a comment.Victoria V.
Worst moving experience EVER. The girl had no idea what she was doing. It took her over an hour to figure out how to check me out. I was charged for a dolly they didnt have. They sent me 10 miles out of my way to a laundromat to pick one up. And when I got there they had no idea what I was talking about. I had to move everything by hand. Then they charged me twice!Theresa M.
Customer did not leave a comment.Johnny H.
TERRIBLE customer service. When we dropped the truck off they acted like they had NO idea what to do and were very rude. I have never had a bad experience with Uhaul, but after a long day of moving this was a bad way to end our day.Pam L.
There was one clerk there with non stop customers so she kept making us wait. She said she didn't know where the key was and so we couldn't get the uhaul even though we got two calls confirming our reservation. I had to call uhaul on Floyd and she got a hold of the owner who called the transit store and told her the key was in the lockbox. Then she charged us 130.00 more than the quote so had to fix that. We were there for over an hour trying to get a uhaul. Returning itin Waukeetook 5 mins.Sandra R.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.Dennis P.
The person we had to pick up from was not confident in policies regarding payment, which was frustrating. However, the reservation process was AWFUL. the uhaul representative had no idea of how far pick up locations were from us. It took half an hour or more for us to get it settled, and even though we reserved a 26' truck online the closest one to us was an hour and a half away. Finally, despite reviewing the reservation details with the representative over the phone, it was entered incorrectly into the system.Magdalene A.
Customer did not leave a comment.Travis B.
There is no key drop box. It took an hour for the representative to finally say to leave it in the car and someone would come take care of it tomorrow. Highly upset.Alyssa W.
Customer did not leave a comment.Tom O.
Customer did not leave a comment.Jessica G.
This is a neighborhood store that happens to rent trailers. I don't understand why your system forces repeat customers to utilize a "wonna-be" facility when there is a full service facility on Gordon Drive in Sioux City. If this is what I can look forward to in the future, I'll take my business to a competator.Tim H.
Completely unorganized and untrained. Didn't even have the trailer we had prepaid for online. Both Uhaul online and the store completely messed up our order. Didn't have the items we purchased either and we were upcharged once there. Very disappointed. Plus now you don't even have decent tow dollies or auto trailers. Uhaul is a HUGE disappointment.Leshawn H.
operator needs to become more familiar with forms and rental agreements to speed up time spent to generate rental.Dennis L.
The people who run the place are the most awesome people ever, I'd recommend them to the everyone...very supportive, they actually helped me hook up the dolly...all of them did...THANK YOU FOLKS...it was the best experience I've had...Keep it upPaul K.
The lady working the cash register had no idea how to make a U-Haul contract check us back in we had three people waiting it was a nightmare I just walked out I didn't even get my receiptdaniel R.
Customer did not leave a comment.jose M.
Unable to open hood. No fluid in windshield washer. Gas tank only 1/4 filled. It was obvious that no service was performedDavid J.
It was horrible service,, I was supposed to get the truck in the morning and it wasn't ready didn't get it till 12pm ended up leaving the state late.Juana A.
I rented the U-Haul with a pick up date of August 29 and a return date of August 30 . The young lady incorrecly put my pick up date as August 25 with a due date of August 29 . I was not supposed to get charged for two additional days which I didn't rent for two additional days this was my original rental day, however I've been charged for it $60.95 this needs to be returned immediately . I did not make an error in the rental your staff did.deanna B.
Sky was absolutely amazing at this location. Before pick up she was beyond accommodating with questions over the phone and at pickup was so quick and efficient. She made this so easy and was just fantastic.Shayla P.
The rental rate was fair for my round trip.....insurance affordable and reasonable.MIKE R.
Customer did not leave a comment.Richard P.
I suppose to pay $15.00 total and they charge me $31.00, also I took over an hour to make the check in and paperwork.Felipe S.
People who are behind counter need to be More knowledgeable about U-Haul trailers and the insurance â€œsafe towâ€. No one there to help get the vehicle on the trailer.BREANNA E.
I received the reservation (confirmation #) 1 week in advance, although they were unable to tell me the location I would be able to pick up the trailer. Advised me to call within 48 hrs of the reservation to discover that. I called @ the 72 hr mark, was advised they still could not tell me the location & were 'surprised' that I had a reservation when 'the system' stated that no trailer was available. I called @ 48 hrs & advised the same. The agent agreed that I may be advised to make other arrangements, although they were confident that I would get a trailer, however may have to drive 60 minutes to do so. At 24 hrs, I called again & was notified of the facility where I could pick up the trailer (not the facility where I had made the reservation). in the mean time, I had scrambled to find other arrangements. I ended up using the UHaul as it better fit my needs (size) - however question the process of confirming a reservation 6-7 days out & not having a commitment to fulfill. incidently, the facility where I made the reservation in fact had many of the 5x8 i wanted when i needed it - so not sure what was going on. rate the process very poor. Ultimately your product did satisfy my need. - thanks for askingTerry K.
Customer did not leave a comment.Joseph S.
Attendant was friendly and helpful. Very fast and easy return.Rondy E.
Was told to come back next day because they couldn't find me in the system.Dennis P.
It took over 1/2 hour to check out, but the ladies were nice.Gary V.
back tail light was out on the trailer, so we had to unhook and change trailers.Jennifer B.
The People checking out the truck didn't seem to know what to do. I waited for an hour for them to get the truck when I had reserved it and given all my information the week before. The truck was dirty, could not see through the windshield because it was so dirty.Becca W.
Trailer was hooked up to truck that I then had to unhook. Fuel level was marked incorrect on my contract I had to then go back in and get corrected. I don't think the location looked at the truck from the previous person that drove it.Jason H.
Customer did not leave a comment.Ben S.
Customer did not leave a comment.samantha K.
Customer did not leave a comment.John S.
Customer did not leave a comment.William M.
Customer did not leave a comment.Duane D.
Checkout was a nightmare 1st time iwasted 35minutes of my time checking in only to find out she did it wrong. Called down the next day and had to re reserve a truck. Got truck reserved and brought back she did a readjustment on my final bill got the paper receipt saying my card would be charged $66. Here's the problem my CREDIT CARD WAS CHARGED THE ORIGINAL ESTIMATE OF $70. Company did not tell you that a $14 charge is also added in for insurance.steve P.
I was told by a corporate store that all employees were trained on how to put trailer on a hitch. The gal that helped check me in did not. And she wasn't sure on how to even check me out.Tamara S.
We reserved online. We pre-registered online because your messages to me said it would speed up the process. We arrived with a printed off confirmation e-mail with confirmation number. When we arrived to check out the clerk was always pleasant but seemed confused by our reservation and spent time typing on the computer, over 20 minutes. Then the clerk said confusing things like my drop-off site was something different and the total was an extra $5. Finally the clerk seemed to find the reservation in the system. She was able to print off a document that matched what I was expecting, and the key was with an already filled-out form hanging on a peg behind her on the wall. They had only 11 moving blankets instead of 12. The truck had pre-existing damage and the clerk said it would be no problem because they all had an (x) sticker on them. I took lots of pictures including some with her next to the truck. I was not pleased by my experience. On the trip the windshield washer solution ran out. I had to stop and purchase and fill it. I guess I will need to remember to make my future pickup locations a dedicated U-Haul facility.CHARLES B.
Whereas the ladies were very nice, the first truck they gave me covered in snow, garbage inside and the seat was broke. I had to walk thru the snow and drive it around myself. The second truck was nicer but I still had to got around back and get it and clean off the snow. I had to wait a total of about an hour while they got the truck reservation changed and the blankets I requested. There was no one there to hook up the tow dolly and so I had to call someone to come back with me once I was done loading to hook it up. When we got back there, she told me which one it was but it was covered in ice and snow and they all were frozen solid to the ground. I had to wait another 45 minutes while they changed the reservation yet again and took buckets of boiling water out to unfreeze the tow dolly. I have used UHaul many times and this was by far the worst experience I have ever had.Suzi B.
I originally did everything online. I selected where to pick up and drop off. Ended up having to go clear across town to pick up and drop off. Then nothing I did online was there. Had to redo everything.Nathan H.
Customer did not leave a comment.Nancy F.
The ladies working counter didnt know what they were doing. Rented trailer at 8:40 am on Saturday and had it back by 10:30 am. For a call on Christmas day asking if I returned the trailer. Won't go there again.julie R.
Customer did not leave a comment.Daniel H.
The employees didn't know the system. It took longer than 20 mins to both obtain and return. I got charged for 2 days because I was 1 hour later to return than my contract said. The first location didn't have all the things I reserved so I had to go to another location. Would not return.BRANDIE R.
Nice new truch and fast check inDan E.
Customer did not leave a comment.David W.
Customer did not leave a comment.mike W.
Customer did not leave a comment.ken C.
The girl who helped me did not know how to rent the truck for me. She kept saying it was a computer issue, but after she called someone else to come into the store, she finished the rental quickly. The entire process took an hour.Kemla P.
When I showed up to pick up the truck, the location didn't have any moving pads that I had included in my reservation. I had to drive to a different location on the south side of town to pick up only 16 or the 24 pads I had reserved. No credit was issued for only being able to use part of my reservation.MATTHEW S.
Customer did not leave a comment.javier S.
Customer did not leave a comment.William K.
Customer did not leave a comment.Tanya S.
Customer did not leave a comment.Nebyat D.
New program clerk had a hard time getting the contract correct. Did not look no act professional. Shirt was dirty, her fingers were tobacco stained and she was tobacco chewing-but it was Sioux City Iowa. Also insisted on me signing a wrong contract (the page with the add'l rental- I insisted I was not going to. She gave into me finally and allowed me to sign the correct page.Terri H.
Have more than 1 employee so it doesn't take an hour AFTER I've already checked in online.Arlene S.
Customer did not leave a comment.Becky R.
I enjoyed their services and they have a really good staff!brad B.
The employee helping us return our truck needed more trainingElisha M.
Customer did not leave a comment.krystal K.
Derek the worker at the place I returned the truck was so patient and kind but was not trained on how to handle a truck coming back that had damage I still have not heard from anyone about the damage and he spent 2 hours on the phone with people trying to figure out and help me I would give him the highest rating overall but I would give U-Haul a big bad zeroPauline G.