Customer Reviews for Travelers Motel
(U-Haul Neighborhood Dealer)

352 reviews

3910 Main St   Cottonwood, CA 96022

(530) 377-5264

Location Hours

  • Mon-Thur: 8:30 am - 6 pm
  • Fri: 10 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(530) 377-5264

3910 Main St
Cottonwood, CA 96022

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 6 pm
  • Fri: 10 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Briar S. 
Rating:
5.0

I had a great experience here, Robin was super cool, fair and nice. Quick and easy service . Everything we needed to get our job done.

james C. 
Rating:
5.0

I had an amazing experience

Mandy W. 
Rating:
5.0

Both guys were very friendly, hooked everything up and made sure I was happy with everything before I left.

Mitchell N. 
Rating:
5.0

Good people and Great service

MARK B. 
Rating:
2.0

Customer did not leave a comment.

Aaron E. 
Rating:
4.0

The Manager was great. I was running late and she checked for my message before giving my trailer to another customer.

ROBERT W. 
Rating:
5.0

Very great people at this location. They are the nicest most friendly people you will ever meet in your life.

CHRISTOPHER B. 
Rating:
5.0

This location was the best I have ever rented from they were very kind and enjoyable to rent from I will absolutely rent from them again!!

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

The Uhaul Representatives were very friendly, efficient, and fast. Easy on off highway location. Will utilize this if ever needed again!

KAREN E. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

The experience was welcoming and pleasant.

VERNON L. 
Rating:
5.0

ez check in personal was very customer friendly

Patty P. 
Rating:
5.0

Business owners very professional and listened to some minor issues with the rental. Front headlights were dimmed.

Maria S. 
Rating:
1.0

I made my reservation on the website and waived the 75 insurance charge, opting to use my personal insurance. I was informed after my trip that they don't do that at smaller locations and I was forced to pay for it.

Mary H. 
Rating:
5.0

I have rented at this location multiple times. They are good to their customers and want to help you get the most out of your rental. I appreciate the personal touch this site always delivers.

Suzanne C. 
Rating:
3.0

This location is "natural terrain," the area where you pick up and drop off the equipment is dirt and grass. The dirt area needs to be graded, there were rough rocks and potholes. Otherwise the location is very convenient, clean, and well kept. The people there are very friendly, nice, and helpful.

Timothy B. 
Rating:
5.0

Nothing. Thank you for being so helpful during our stressful move. You guys made it so much less stressful and helped us out when we needed it thank you so much

Venus S. 
Rating:
5.0

Customer did not leave a comment.

DAN M. 
Rating:
4.0

Customer did not leave a comment.

haley M. 
Rating:
5.0

They were awesome people

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

There is nothing you can do to improve! You guys went above and beyond to help me out and I can not thank you guys enough! You guys deserve a great big raise. I have never in my 66 years had such great service. Thank you again Margaret Meeks

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

LYNN S. 
Rating:
5.0

Great team! They explained in detail the specifics of the truck and the most frugal way to operate it. They also worked with me to insure that I had plenty of time and miles to complete my move. Thanks!

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Maybe shifting and foot pressure when hauling a very heavy load. I lost momentum going up a hill and almost came to a stop and apparently I started off too quick and the tranee didn't want to shift.

Victoria F. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Nothing to improve. The service and equipment was excellent.

CHERYL P. 
Rating:
5.0

Very nice experience. Thank you

ROXANNE W. 
Rating:
4.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Great service, very friendly staff

JONATHAN W. 
Rating:
5.0

Excellent from start to finish. Thank you

Steve T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

WE ARE ACTUALLY THE OWNER/OPERATOR OF THIS LOCATION. AS A COURTESY WE PERSONALLY PROVIDE ONLINE SERVICE FOR CHECKING IN FOR EACH AND EVERY CUSTOMER DUE TO THE CHALLENGES OF SELF-CHECK IN.

April H. 
Rating:
5.0

Above excellent reception and help.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
4.0

Customer did not leave a comment.

DAVID Y. 
Rating:
4.0

Customer did not leave a comment.

DARRYL G. 
Rating:
5.0

This is the second time I have rented from this location. They are always so kind and helpful!

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

Edmond W. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Ensure all trailer lights are operating. The driver's side tail light located in front of fender was inoperative making it impossible to see the trailer behind you at night.

PHILLIP K. 
Rating:
5.0

Nothing. I am very happy with them. I would hope that others share the same experience as I do with this Location.

KELLY B. 
Rating:
5.0

I cant believe It cost me 84. dollars for a 19.95 rental. I understand some people messed up for others, but this you have to get the insurance is not good. that is my only complaint. my credit card company covers insurance, also my regular insurance covers rental.

ALVIN P. 
Rating:
5.0

Customer did not leave a comment.

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

Odila Z. 
Rating:
5.0

Awesome people. Great help. Fast service.

GARY C. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Awesome interactions every time!

NORENE M. 
Rating:
5.0

Robin was very helpful and professional!

LAURA D. 
Rating:
5.0

Fast efficient and friendly. A pleasure to do business with!

BILLIE P. 
Rating:
5.0

The owners and operaters are great,very helpful and courteous.I will recommend them at every opportunity.Thanks again,Dave P

David P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Great people running the UHaul in Cottonwood! Excellent experience.

BARRY K. 
Rating:
5.0

Nothing

Emmil S. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
4.0

Customer did not leave a comment.

TIANA F. 
Rating:
1.0

The key didnt even work for the uhaul i had to sit there at my furst destination n frantically try to get it to work because u have to constantly turn it on n off. Then the back smelled heavily of marijuana (even though owner agreed he couldnt smell) so i returned this uhaul without finishing my work i needed done and went to another place to get help with moving.

DESTINEY K. 
Rating:
3.0

I rented a pull behind trailer for a couple hours. Was told it only was going to cost $32.00. Ended up getting charged $107 on my card. When I called to see what happened I was told that I needed to call the 1-800 #. Still haven't gotten it resolved.

STEPHEN S. 
Rating:
5.0

Nothing. They were friendly, knowledgeable, and professional. I have and will continue to recommend these people.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

The woman who took care of my contract was very helpful and really knew what she was doing

Jim S. 
Rating:
5.0

I t worked good for me, thank you. Plan on another rent soon.

NELDA M. 
Rating:
5.0

Customer did not leave a comment.

DARLENE A. 
Rating:
5.0

Great customer service!

MEL H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO C. 
Rating:
5.0

Customer did not leave a comment.

Sondra M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

The people were very friendly and explained everything clearly, and with kindness. Was my Personal best at renting a vehicle for any reason. Hopefully I won't have to move again But if so,I am coming back!

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

My reservation got moved over 2 1/2 hours away. Not the locations fault. Uhaul needs more equipment

JODI B. 
Rating:
5.0

Great place to rent from, very nice people, easy process, and location is close to freeway for pick up and drop off. 👍🙂

Susan C. 
Rating:
5.0

Everything was great. The owner went above & beyond to help us. None of the uhaul franchises besides this one. Wants there or the company owned vehicle to go out of state. The one in Red Bluff said we'd have to fly to Oregon. Rent a truck. Drive back to California, then drive back up to Oregon. That no one was going to rent to us. She refused to help us. The owner at this business was more than whiling. I'm extremely happy he was. BTW as I told the lady In Red Bluff I can't drive or fly. I have seizures. I didn't have enough money to pay for that. She wasn't willing to us as I said & got rude with me. Go to Travelers there more than worth it. Have a great day.

KIMBERLY L. 
Rating:
5.0

Very pleasant to rent from friendly people.

GABREN V. 
Rating:
5.0

No improvement needed. The service was excellent!. The customer service provided was awesome. Moving is always stressful but the owners of the Cottonwood, California location were very courteous, highly professional and made everything stress free. The truck was ready when I arrived and the paperwork was very quickly taken care of. I am happy to refer everyone to this location.

Todd V. 
Rating:
5.0

I have no recommendations for improvement for this location. The staff is friendly, they know what they're doing, and they're efficient. Would highly recommend.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE B. 
Rating:
5.0

The owners were very nice and efficient. The truck was ready when we arrived. The return was just as easy.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Customer did not leave a comment.

DUSTAN H. 
Rating:
5.0

Customer did not leave a comment.

BARTON P. 
Rating:
5.0

In comparison with the last time location I had to lease a uhaul from, these folks were hand over fists better.

BRETT J. 
Rating:
5.0

Customer did not leave a comment.

Erica P. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

She was totaly AWWWWWWWWWsssssssssoooooom to us thank you so very much hon. For helping us in our steps to our dream.

WAYNE M. 
Rating:
5.0

The staff were overly friendly and made the experience pleasurable.

STACY M. 
Rating:
5.0

Staff were friendly, knowledgeable and a pleasure to deal with.

DAVID F. 
Rating:
5.0

very helpful and understanding. got us on road even though the corporate computer system was down.

David B. 
Rating:
5.0

Very friendly and helpful. Great experience.

MITCHELL F. 
Rating:
5.0

Customer did not leave a comment.

JO G. 
Rating:
2.0

The reservation was confusing and incorrect which delay our check in time and was an issue with the travel agenda that was scheduled. The online reservation was incorrect also

TOSHIMICHI M. 
No reviews have been submitted for this location.

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