Customer Reviews for Travelers Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Travelers Motel

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Ellise C.
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Great customer services i would recommend uhaul in cottonwood ! 😊

charles B.
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Customer did not leave a comment.

ETHERT B.
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I have used several different U-Haul sites over the years with generally good service. However, this U-HAUL site in Cottonwood, Ca (Travelers Motel) provides the best customer service I have experienced. They do a great job and I appreciate their excellent work ethic.

GREGORY S.
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Customer did not leave a comment.

RICHARD S.
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This location is amazing..they are very fast,friendly ,and helpful..thanks

MELISSA B.
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The people were awesome! The rental truck was perfect! Would not change anything!

Carlla W.
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I spoke to several people on line they were very nice and helpful not every on had the correct information and several mistakes were made in my reservation. That was no problem. I was told by three different people on the phone the night before that the location opened at 8:00 started checking people in at 8:30 and I had until 9:30 to check in or I might loose my truck. I checked in on line at about 9:00. I was at the pick up location at 9:18. I showed up at the location to see a frantic and running around with a cup of coffee and a woman yelling and screaming at him. She was in her pajamias and slippers with the sleep boogers still in her eyes, hair unbrushed. It looked as if they had just rolled out of bed. I walked into the office and behind me another woman walked in. The frantic woman completed the customer already standing there and I said I am her for the 26 foot truck. She immediately took the woman behind me and proceed the conduct business with her. She did not have a reservation and it took about 30 minuted to complete the transaction. At no point did she ask the woman for any sort of ID which I thought at the time to be odd. Thought the proceeded she continued to berate me for being late I tried to explain to her that 3 Uhaul employees told me I had until 9:30 so I was following the directions they had given me. She stopped to look up something on the computer and then blurted out " Well the one who made your reservation was on her first day" I told her that was not my problem because I was told by three employees to drive no later then 9:30. At one point her husband jumped in saying " Well If you have a Doctors appointment at 8:00 you can't show up at 8:30 because they won't see you" HOW THE HELL DOES THE APPLY !!! I said well if your Doctor told you to show up between 8:30 and 9:30 and you showed up at 9:18 he would see you!!! he continued. My kids wren looking at this guy like WHAT THE HELL IS HE TALKING ABOUT. He continued to argue and ever the sentence stated I not going to argue with you. It was to say the very least one of the most bizarre business transactions I have ever experienced. Once she began to check me in she immediately demanded my ID. I questioned her as I had photographed my ID when I completed the online check in, I also asked why she did not ID the woman prior to me. She refused to answer so I handed her my ID. We completed the transaction and she went out to yell across the yard at the man, he yelled back " I can only do so much"!!!! literally a dumpster fire shit show. He pulled up the truck and began unloading blankets. The truck and not been cleaned out at all prior to our arrival. There was trash in the cab and a pack of gum. He offered us the gum ( Yuck). The gas was suppose to be in a half of a tank it was much closer to 1/4 but even if it was on empty I would not have gone back into complain as the experience was so horrible. I would imagine I have rented 20 plus trucks in my life I am a Realtor so I often recommend Uhaul. I have always had a good experience and a few time there have been mess ups we are all human. The experience I had in Cottonwood California was a nightmare. While in the office I took photos of two signs. One said " My Doctor told me to start killing people, Well not in those words. He told me to reduce my stress". Under normal circumstances that might be funny, however very unprofessional. Second sign said "Mandate you must wear a mask. YOUR CHOICE ! Grumpiness is NOT allowed" Neither one of them wore a mask. I get this is most likely a privately owned U-Haul however they bare your name. They are making you look very very bad.

DONNA S.
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Customer did not leave a comment.

ROBERT L.
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I had problems getting up to my drop off point due to the owners of the house we were purchasing. After 45 min being late l recieved a phone call from a man at the drop off and l informed him that we had problems and would bring the truck in as soon as possible. I was informed it would cost an extra $50.00. I then recieved a phone call from his wife. What a very unprofessional woman she was on the phone. I told her l was bringing the truck back asap. Not good enough for her. She said she lost money because somebody wanted the truck and we were to pay $50.00 for each person they had to turn down because of no truck. Rudely. Why can't you honor your contract? I explained and she replied that my problem was not her problem and was very upset that l did not HONOR TBE CONTRACT! After hearing her talk on my speaker phone, my brother-in-law asked who the hell is that woman talking like that? I explained that she must own UHAUL because no employee of mine would talk to a customer like that. If you look at your records, you will see that your the years that l have spent thousands of dollars renting from UHAUL. I honored my word and returned the truck with 16 hours remaining. If they were so busy they could have called the customer who was waiting and made money from them while charging me extra since there is no incentive to return early. Especially to a very rude Uhaul owner. Would l recommend the Cottonwood location to any friends, NO WAY. WILL I RENT FROM THERE, ABSOLUTELY NOT WITH HER AT THE COUNTER. l hung up on her after l explained twice and said l would get it there ASAP. She is not my wife, she should not talk to any customer like she did to me. If the woman who l returned the truck to was the same woman on the phone she had a different attitude. Robert L Locke 760.532.9502.

Susan D.
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The gentleman who processed my rental was very nice and friendly. He was helpful in explaining everything and even helped me adjust the mirrors. My only complaint is that I had to drive from Chico (where I had reserved a truck 3 weeks prior) to Cottonwood to pick up a truck.

Crystal R.
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Customer did not leave a comment.

james E.
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Customer did not leave a comment.

GEOFFREY W.
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Customer did not leave a comment.

DAVID M.
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Signed up for and was promised a 26 foot truck which was necessary for my move. Then received a call from someone else that we would get a 20 foot truck. We couldn't get everything in and it messed up our move. Incredibly disappointing with no explanation why the change. Ridiculous.

JOHN M.
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Great service and pleasant people to deal with. Instructions given were easy to understand.

Rick T.
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Customer did not leave a comment.

DAVID K.
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The 26' truck kept stalling out while I was traveling on the highways and was very dangerous. There wasn't always a safe area or a shoulder to pull over, and several times, I coasted dead stick and stopped traffic behind me. Check engine light was on 30 minutes after I started to my destination. UNSAFE RIG!!

inez M.
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excellent job on customer service. I will be using this site again.

AMY C.
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Customer did not leave a comment.

Taylor T.
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Great people running a great business! I will definitely recommend them to all my south county friends and family!

Virgil R.
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Customer did not leave a comment.

STEVEN R.
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This couple go above and beyond your expectations. They are friendly (most important) knowledgeable, professional and I will definitely tell my friends about U Haul in Cottonwood. Our trip was actually enjoyable because they took all the worry out of it. Thank you n Best to you both. Maureen Bell

Russell S.
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Customer did not leave a comment.

Marty L.
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The only issue with the truck was the air conditioner did not work at all. We were only doing a local move so we managed without it, however if we had been using it for a long distance move we certainly would have needed the air conditioning working.

Dwight H.
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Very friendly and helpful people. I would recommend this business to my family.

SHAWN J.
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The person at the office was very nice and helpful

DANIEL L.
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The pickup people at the at Travelers Motel were competent, polite, knowledgeable, and efficient. We were sent there from Redding because the 15 foot trailer we reserved in Redding was not available, nor was the 20 foot truck we were switched to two days prior. Clearly U-Haul allows customers to reserve what they can't deliver. The person at the counter next to me in Redding was having the same problem. The Redding customer service agents tried hard to satisfy us both. Will try every which way to avoid U-Haul in the future because you clearly over-reserve. I no longer have any confidence that the truck you allow us to reserve has any likelihood of being available. When a customer plans a home move around your trucks, that's a really big deal.

RUDY R.
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Very friendly staff

Melissa W.
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Customer did not leave a comment.

Gary W.
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Customer did not leave a comment.

MISTY H.
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This was the best Uhaul experience I've ever had. No long lines. The equipment we need was available. Good customer service.

CODY D.
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Everything about the place was good. Everything about uhaul was horrible. The app is glitchy, the $5 safetrip fee shouldn't be some hidden charge but should be included in the daily rental price. Just add it to the price and everyone would be happy. As a company, Uhaul has let me down on a already hardworked day. Disappointing, will use a different company from now one.

DENNIS T.
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Customer did not leave a comment.

Kenneth B.
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Customer did not leave a comment.

CLIFFORD L.
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Ck . All eng.n.trans.n steering levels including rad. Test drive .

Joshua W.
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Employees were excellent. 5 stars and highly recommend

PATRICK C.
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Nice friendly people, helpful! Over all good experience.

Gary A.
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Nothing

SONJA D.
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The owner of this business went above and beyond to help us. our reservation was changed to pick up our truck rental at one location and our trailer reservation from another! They went and picked up the trailer for us, the day before so that we could pick up our rentals at the same location. Later that evening on the same day, we needed another truck rental and they opened up their office to help us and rent us the truck so we did not have to stay overnight and wait until the next day to finish our move. Wonderful Customer service!!

Gene W.
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Alicia and her husband were extremely helpful and a pleasure to do business with.

TONY W.
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Customer did not leave a comment.

Denise R.
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Very nice person and very professional, I also want to tell someone that the Redding store never answers the phone.

Jeffery S.
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This uhaul is the best one I've been to. The people are very friendly and patient. I would recommend them to anyone who chooses to go to uhaul. I will definitely be going back when I need one

FRANZ R.
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Thanks

KAYLA W.
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I was very pleased how quick and easy the rental process was. I also enjoyed the employees sense of humor it made renting a trailer fun and I would recommend anyone to go there for their uhaul needs.

Katherine P.
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Alicia was so helpful! Friendly, quick and very caring. One of the nicest uhaul dealers I've ever dealt with. Ten stars

DONALD E.
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Customer did not leave a comment.

Michael C.
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The lady at the uhaul center is INSANE. All the notes are in the file that the truck wouldn't start and I called roadside but she told me I couldn't use my roadside so basically I was waiting ALL DAY and then told they couldn't find anyone to send out so then I had to call my own roadside AGAIN. I was told I would get the next day free since the whole day was waisted. I just returned the truck and I the same insane lady wouldn't give me that free day because I didn't bring all the paperwork from the roadside assistance. She was yelling at my husband and then the insane ladies husband THREATEND my husband saying he was going to punch him because we were disagreeing on being charged for that day. HORRIBLE. Will never use uhaul ever again.

JOHN F.
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Customer did not leave a comment.

TRINITY P.
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Great customer service the best uhual experience I've had yet so far over the years using uhual .people would use uhual more if all there locations were more friendly like this one

YAO C.
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Customer did not leave a comment.

Ashley M.
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Lower rates from California one way!

Kim S.
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You charged too much for gas, not to mention all gas is paid by the customer. I asked that the tank be full when I picked it up and they said they wouldn't. Had it been full when picked up I wouldn't have tried to guess how much gas to put in. I feel charging for gas is a scam since you dont really put more gas in. That's THEFT. I feel you should do unlimited miles . 40 cents is too much. The truck was returned early and in perfect condition. I will continue to use Budget when I can because they offer unlimited miles. I had no choice in using Uhaul.

LINDA J.
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Robin and Elisia were so professional and nice. They went out of their way to make sure my move with them went smoothly. Really good customer service. I was very pleased. Linda Jenkins

WILLIAM P.
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Thank you for having what we needed available. Just shows mom pops shops businesses give best service! Thanks!!

NICHOLAS F.
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Very great customer service and extremely helpful.

JARAMIE B.
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Customer did not leave a comment.

GEORGE R.
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Had a wonderful experience, owners were very cooperative, I would use again and also recommend to my friends....George

HOLLY S.
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Customer did not leave a comment.

Patricia J.
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TIMOTHY W.
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Martie G.
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Nice that I was able to walk in and talk to someone Someone on premises Priceless

ROGER M.
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I've stayed at Travelers several times and was always impressed. Renting a Uhaul there was great and everything went well especially having to keep the truck another day.

LYNETTE V.
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I thought a ramp was to be included with this trailer, there wasn't one. I should of checked before I left. Otherwise trailer was fine.

Eric S.
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Super friendly and helpful

DONALD K.
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Staff is super friendly.

Katie M.
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Customer did not leave a comment.

MARK H.
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The service was great. Very helpful and accommodating Would recommend to anyone..

TODD R.
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The U-Haul experience was great! The folks in Cottonwood are efficient, friendly and a joy to work with. I will continue to use the service provided from the Cottonwood location. Kudos to all. T. Randolph

Krystal W.
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Very fast and friendly service! Thank you!

WILLIAM D.
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Very great service and knowledge

robert S.
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They went out of their way to help me. Very good service.

Matthew E.
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Customer did not leave a comment.

DAVID J.
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Good people, very friendly! Helpful with quick service. I walked in and was immediately greeted and was pulling away from the lot in minutes! Would definitely use this uhaul location again.

Catherine C.
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Very professional and kind. Thank you!

Scott C.
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Customer did not leave a comment.

glenn H.
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Don't change a thing ! Your doing great

ROBERT B.
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They were great very friendly and answered all my questions.

Mike T.
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Customer did not leave a comment.

Kyleen H.
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Everything was fantastic! The woman who helped us was so wonderful from the time we picked up to the time we dropped off. The customer service we received was above and beyond. I would highly recommend this location for moves. Thank you Uhaul Cottonwood at Travelers.

Laura H.
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Customer did not leave a comment.

Janet N.
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Excellent Service!!!!

JAMIE P.
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Customer did not leave a comment.

Kim L.
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Not a thing

Patrick H.
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Customer did not leave a comment.

DONALD L.
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Customer did not leave a comment.

TODD R.
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A wonderful experience and the Cottonwood facility has GREAT people.

DOLORES J.
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Customer did not leave a comment.

Gary S.
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Customer did not leave a comment.

Ashley B.
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Customer did not leave a comment.

RUSS M.
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Customer did not leave a comment.

RUSS M.
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Customer did not leave a comment.

RON H.
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Customer did not leave a comment.

Suzanne C.
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The people at this facility unbelievably helpful. The truck was ready to go when I got there even though I rented on very short notice. Everything was explained to me, questions about the truck were fully answered, they made renting this truck absolutely painless. If you're in Shasta County, I recommend you rent from this facility.

ANEKA S.
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U-Haul simple the best Making moving easy with so much to choose from size of cargo trailer or truck,, boxes and very friendly ppl at U-Haul ????

CHANDA D.
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Great people! Easy check out and check in

doug H.
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I often rent van and trailers here. Their customer service is top notch And equipment is always clean

TOM J.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

STEVE K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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