Customer Reviews for Trojan Storage Of Ontario
(U-Haul Neighborhood Dealer)

101 reviews

1253 E Holt Bl   Ontario, CA 91761
(E Of Grove Behind Carwash)

(909) 986-6484

Location Hours

  • Mon-Sat: 9 am - 5:45 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 986-6484

1253 E Holt Bl
Ontario, CA 91761
(E Of Grove Behind Carwash)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:45 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The location did not have my pads with the truck - and instead of having them delivered they had me drive to another location to pick up the pads which added another 45 minutes to my wait time and unfortunately I was on a tight schedule. But the gentleman who helped me was friendly and apparently had rejected a previous truck that was supposed to be for me but was not up to his standards - so I am grateful for that!

JEFFREY ALLEN C. 
Rating:
1.0

Worst drive ever, truck makes noise, needs a tune up and transmission work, does not shift properly. Truck was dirty with debris on floor, console and seats when picked up.

Rayna B. 
Rating:
5.0

Abe was really helpful and the place was clean. Uhaul was exceptional and top notch. Would come back here again.

ALAIN E. 
Rating:
5.0

Abraham and Lauren were very attentive and helped us out with the questions we had.

HECTOR H. 
Rating:
3.0

Get more trucks

pete G. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
1.0

Customer did not leave a comment.

Alexis H. 
Rating:
5.0

Customer did not leave a comment.

Magdalena A. 
Rating:
1.0

What to pick up the truck it wasn't fair how to go to different location drop the truck off 2 hours early got email hour later telling me how to do it couldn't do it the right way a person took the keys didn't tell me how to do you and do it the right way will not use them again do not recommend them to anybody

Clarence B. 
Rating:
2.0

Become better organized in this particular location, perhaps notify the customer beforehand when they are ordering from somewhere that is not a direct uhaul location. Was waiting over 2 hours for our reserved uhaul

Randy K. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

I will definitely will rent all my uhaul truck from this store.

Rosalba M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
4.0

The young man was bery helpful and did everything right then and there and explained as he went I was very impressed!!!

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

The level of service exceeded my expectations.

CHARLES F. 
Rating:
5.0

Great Customer Service

Alex M. 
Rating:
4.0

Bill was really friendly and attentive. Provided great customer service.

Juan M. 
Rating:
4.0

Bill Martin, Manager, provided excellent customer service. Thank you!

Connie V. 
Rating:
4.0

Customer did not leave a comment.

Quansheng Z. 
Rating:
5.0

Customer did not leave a comment.

jeanine S. 
Rating:
5.0

This may be the best U-Haul location that I've ever had to work with. I have been so disappointed by every other vendor that i just thought that was how it was going to be. Trojan has my business for as long as I remain in the area.

Tom P. 
Rating:
5.0

Customer did not leave a comment.

NADIA R. 
Rating:
5.0

I was sent a text message to drop off the truck at different location A REAL INCONVENIENCE 30 plus min away they said they were full I called U HAUL AND THEY FIXED THE PROBLEM they were not full PLEASE DON'T GIVE YOUR CUSTOMER THE RUN AROUND.

Arnold P. 
Rating:
5.0

Keep up the awesome work

esteban T. 
Rating:
5.0

Manager Robin was highly professional from the moment I called requesting a vehicle to picking the truck up and then returning the truck. He knew all the answers to all our questions, was polite and efficient.

Judith P. 
Rating:
4.0

Locations I visited in Ontario did not have a rental furniture dolly. Bill called around to find one for me. I had to purchase one.

Robert C. 
Rating:
1.0

I got the run around about my $100 deposit and ended up not getting it right away. Had to get it out on a card which will take 3-5 days because the store said they didn't have that kind of cash. It's a storage facility which not having $100 makes no sense.

DAMIAN H. 
Rating:
3.0

Make sure equipment is on hand/available before confirming reservation. I reserved a dolly and my order was confirmed but was told on day of pick up there wasn't one available. I had to rent from a different location.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Alice F. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

I called U-Haul customer service call center the day before pick up and the representative was very rude and short, extremely unfriendly. Luckily my experience at Trojan Storage was much more pleasant.

TERESA L. 
Rating:
5.0

Customer did not leave a comment.

Gloria A. 
Rating:
5.0

Customer did not leave a comment.

Petra C. 
Rating:
5.0

Very easy. Young man was very nice and knowledable. Truck was easy to drive.

Mary R. 
Rating:
1.0

Customer did not leave a comment.

conley M. 
Rating:
5.0

Customer did not leave a comment.

Koree R. 
Rating:
5.0

Customer did not leave a comment.

Kellie B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

This place was great and the person who helped us there was outstanding! Could not have been better. Again THANKS!

valerie T. 
Rating:
5.0

Very little improvement is needed. The service provided by Trojan Storage manager Bill Martin was outstanding and exceptional.

PAUL Z. 
Rating:
5.0

Bigger signage. Could hardly find you!

Jerry Z. 
Rating:
4.0

It's hard to see from the street. If the uhaul trailer wasn't parked by the entrance gate I wouldn't have seen it. Great customer service overall.

ALEXANDER H. 
Rating:
3.0

Customer did not leave a comment.

kathy W. 
Rating:
3.0

the mileage charges were too high and the truck step up was too high for an average person and my wife hurt her self trying to get down.

LOURIE E. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO S. 
Rating:
5.0

The receptionist at the front desk was excellent and very helpful. I would recommend a raise or promotion of he was my employee. Monica Flores

MONICA F. 
Rating:
1.0

The truck bed was dirty and had tacks inside. I stepped in one and cut my foot. When I returned the truck I was told nothing, now 4 weeks later I receive an additional bill. Not professional at all.

ALVARO T. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Bill, is very professional employee and he has excellent customer service skills it was a pleasure doing business with him!

JAMES R. 
Rating:
1.0

wait for 30 min at 1:30 pm for person to help me .Door was locked guy was out to lunch. sign on door said be back at 1:30 got back 2:00 pm

KEN D. 
Rating:
5.0

Great service, the representative went above an beyond my expectations.

JESSE T. 
Rating:
4.0

Nice work, thanks to Mike

Mark J. 
Rating:
4.0

Need a larger sign out in billboard to show where the locale is.

Jesus M. 
Rating:
5.0

This location served me much better than u-haul locations I've used in the past. Bill was exceptionally friendly and thorough.

George J. 
Rating:
5.0

Bill was excellent yet again.

DAN I. 
Rating:
3.0

It took 6 days for them to take the money out of my account. Messed all my budgeting up. Now I'm overdrawn. The amount of the charge was ridiculous to begin with.

JOSHUA G. 
Rating:
5.0

Grerat service , extra help offered and given, excellent service for a young kid ( I'm 61) his name was Bill definetly a keeper, or a raise!

Paul I. 
Rating:
5.0

Customer did not leave a comment.

ART R. 
Rating:
3.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

Heriberto G. 
Rating:
5.0

Good service

FREDDIE S. 
Rating:
5.0

Great, fast, friendly service. I arrived about half an hour early but still drove away in my van in less than ten minutes. It made a very long day a lot better.

KEVIN E. 
Rating:
5.0

This location was very courteous and helpful. I could not be more pleased with the service I had.

LOUIS F. 
Rating:
5.0

Excellent...

OJAS M. 
Rating:
4.0

The staff was personable, courteous and competent. Very professional and affable.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

We lost the key to the truck but found it after a new one was made so you could have reduced the price of the new key$95 is a lot of money!!!!!

SUSAN H. 
Rating:
4.0

Customer did not leave a comment.

REIKO N. 
Rating:
3.0

Good experience!! All were accommodating, totally use them

EARLICIA H. 
Rating:
5.0

You guys were great. Trina was a lot of help

DAVID R. 
Rating:
5.0

The person that helped very friendly good customer service skills.

NATASHA R. 
Rating:
5.0

Thank you for the great service, the patience while doing the walk-around, and the heads up that I left the back door open!

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

Not this location's fault but I was sent to four different locations to pick up my rental. For all my trouble I received a $50 credit - not enough for the time and aggravation plus the delay for the men I had arranged to load the truck.

RACHEL M. 
Rating:
4.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

SERVICE WAS FAST AND FRIENDLY-LOCALE WAS PERFECT!!!!!!!!!!!!!!!!!!!! GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!! Crystal R. Dean

crystal D. 
Rating:
4.0

Customer did not leave a comment.

EDITH F. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

TANIA D. 
Rating:
3.0

While renting the truck the rep started helping a person who walked in after me. He should've told her he'd be with her in a min. But instead he told her she was past due of 100 and something dollars! To me that was personal and I didn't need to know that! Plus I was on a time schedule and I thought it was rude!

Ginger L. 
Rating:
5.0

My truck was ready to go at my scheduled time. Trina was very helpful with everything. Please let her know she did a great job.

adrian M. 
Rating:
5.0

Customer did not leave a comment.

DUANE S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

MANUEL H. 
Rating:
5.0

excellent service and personall. continue working the good customer skills and excelent timing my vehicle was ready and parked waiting for me when i arrived. thank you

LETICIA P. 
Rating:
4.0

Customer did not leave a comment.

CHAVELLE T. 
Rating:
5.0

Customer Serivice is great!

APRIL RENE V. 
Rating:
5.0

personnel at this location are extremely helpful and professional. It is why we use their storage facilities and also use their rentals. Thank you!

MELISSA Z. 
Rating:
3.0

Did not have my reservation and had to call in and find out where it was. It was for that location just needed to refresh the computer. It also took 30 mins to be helped. Only one person working to do rental of trucks and storage.

Brenda H. 
Rating:
5.0

Wayne was very professional and friendly. Very helpful. I would refer my friends to his location should the need arise. Thank you U-Haul.

SIMONE W. 
Rating:
5.0

Customer did not leave a comment.

WARREN H. 
Rating:
4.0

Customer did not leave a comment.

William K C. 
Rating:
4.0

Customer did not leave a comment.

EARL J. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
2.0

Be punctual and organized. Also, it wouldn't hurt to be friendly and smile.

HEATHER C. 
No reviews have been submitted for this location.

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