Customer Reviews for Troy Climate Annex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Troy Climate Annex

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Caldarelli A.
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Customer did not leave a comment.

Leon I.
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Truck 1189 likes to take its time starting so that would be a big hit

Swanee L.
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Customer did not leave a comment.

Alexander C.
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Customer did not leave a comment.

JAMES A.
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Customer did not leave a comment.

Karen P.
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Heather S.
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Extremely disorganized and very unhelpful as well as unprofessional. I am extremely disappointed with the lack of customer service. I wasnt helped what so ever and the person that worked there was agitated that I was asking questions. There ended up not being enough blankets and she told me that's all they had. The staff needs to be friendlier and more customer service oriented. I will never use uhaul again because of her. She needs more training on how to be more approachable.

Jodi S.
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Location given on reservation is not the actual office site. I called the posted number multiple times and after several attempts, got someone to answer the phone. The actual check in desk is at a different location. Confirmation email was unclear.

Shannon S.
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Customer did not leave a comment.

Rodger M.
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Could NOT drop off on schedule because the building was closed. GPS led to an address around the corner. Phones went unanswered with no call back. Had to spend WAY too much time turning in the truck. 1-800 number was useless because I was using a flip phone so I could not watch the video the woman was telling me to watch. Next time, I'll be considering Ryder or Penske.

Charles P.
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The service was excellent and the trailer was clean. It pulled really good and all of the lighting worked. Will use again from this renter.

elmer L.
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Customer did not leave a comment.

Jennifer J.
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Really friendly people even when customer is being rude

Kristopher S.
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Customer service is horrible. Office personnel are very rude.

Kris S.
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Customer did not leave a comment.

Shawn B.
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first of all I had a truck reserved and they gave it to somebody else who was going to New York secondly they gave me another truck with a discounted price but it was the wrong truck and thirdly and last I still haven't gotten back my rental deposit

Caylin P.
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Customer did not leave a comment.

Wallace M.
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The gas needle was 1/4 tank full when we picked it up. The paperwork showed that it was 3/4 full. It took more than $30 to fill it back to 3/4. I did not take pictures of the gas needle before we left the Uhaul location so I didn't have proof. I think we drove less than 5 miles. This happened to me last time I rented from this location. I was charged over 100.00 for gas/fee for not filling it up. We drove about 4 miles and the gas needle never moved but I was charged over 100.00. Unfortunately, there are limited options in Troy Alabama.

Donald L.
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Alonzo W.
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Dannis D.
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it is Chicos tire store. what do you think!

Gail D.
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Bennie W.
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DArrell P.
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charlie G.
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Good services.

Chanel P.
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Please take this location off as a preference. The lady working at another location in Troy wanted me to get back in the truck and move the truck to the other location. Even though i told her that is not where I'm suppose to drop it off yet. She had a real horrible attitude and talked to me very rudely. I will NOT recommend this service to ANY college student at Troy University! I will tell them to turn it in at a nearby city because that was BEYOND ridiculous. The Clinate Annex location didn't even have a drop box and a Uhaul representative I called did not understand why they did not have a Dropbox. Horrible horrible horrible!

Billy R.
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Douglas B.
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Meadow D.
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Rude and very very bad customer service! Lots of issues with reservation.. 4th time we have been there and nothing ever changes! Someone needs to open a different one

linda F.
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Customer did not leave a comment.

Ginger C.
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Customer did not leave a comment.

JAMES F.
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Dropped off after hours. The wiper blades on the truck need replacing. Otherwise, the truck was clean and met our needs.

Randy S.
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The staff did an excellent job attending to my need, for a uhaul. Great folks to work with!

paul D.
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Great service!

Michael G.
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Customer did not leave a comment.

DAVID R.
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I set up the UHaul rental a week in advance for a furniture dolly and a truck. When I arrived, the staff literally instructed a customer to go over to the truck that ended up being mine to get a dolly out of it. When they asked me for what I was there to pick up, they had NO paperwork ready and said that they did not have any dollies. They had no concern or care. While moving a 500 pound safe, we almost got seriously injured because we had to use a caster cart.

Haley Y.
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the right address on google maps would be nice!!!! took forever to find

Kendrell W.
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Customer did not leave a comment.

Ross L.
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Customer did not leave a comment.

DAVID D.
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Called ahead to find out about drop off procedures on Saturday or Sunday. Told about drop off box and nothing else. Not open at 4 PM on a Saturday. Guess you had to be a mind reader to get anything done at this location.

KEITH B.
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Customer did not leave a comment.

DAVID R.
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BRIAN C.
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Office had a very strong smell of cigarette smoke - non-smokers like me are probably offended.

larry R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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