Customer Reviews for Truck and Tool Rental
(U-Haul Neighborhood Dealer)

407 reviews

1909 S 54th St   Tacoma, WA 98409

(253) 292-6560

Location Hours

  • Mon-Sat: 7 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(253) 292-6560

1909 S 54th St
Tacoma, WA 98409

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kalasa T. 
Rating:
5.0

waiting period to be cleared to pick up the track and the long waiting phone calls.

Lucy N. 
Rating:
3.0

I was charged a cleaning fee in a pouring down raining day because the floors were a little dirty. That is absurd.

Robert H. 
Rating:
4.0

The folks at Truck and Tool Rental were great. The overall Uhaul experience not so much... I originally reserved the truck at the Uhaul center on Pacific Ave. then two days ago they contacted me and said they wouldn't have a truck available so they sent me to a location on Yakima St. When I got there they were closed and had a sign up saying they were closed all day Saturday the 11th. TODAY! So I then had to call Uhaul and get sent to a third location to finally get a truck!!! Very frustrating and disappointing.

Donald F. 
Rating:
5.0

don't know. All went smoothly.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
4.0

TRAVIS was very helpful. AJ was able to find me a truck at TrazIs site. THX

THOMAS C. 
Rating:
1.0

Employees should stop leaving their drug paraphernalia in the truck cab

Sean B. 
Rating:
2.0

The truck was clean, and the rental man was nice, but the truck was in bad condition -- the engine sounded terrible, the brakes made weird groaning noises, and the steering squeaked. The 'check engine' light came on part way through the move. I don't blame the rental man for any of this - U-Haul has the responsibility to maintain its vehicles, but apparently it doesn't.

FRANCESFAYE E. 
Rating:
1.0

The people that run the place are rude and are crooks. When I went to return my truck I couldn't log it in because it stated mileage was lower than what it was when I took the truck. How is that possible. They are crooks. They close at 11am so you will be returning the truck after hours so they can charge you an extra 20 bucks. DONT GO THERE!!!!

COLLEEN Y. 
Rating:
1.0

The truck was already filthy and yet after I swept it out I still was stuck paying a cleaning fee. Not to mention I reserved the truck for 6 hours and got billed for three days. By far the worst rental truck experience I've ever had.

Zane J. 
Rating:
2.0

The online interface and experience was frustrating. Likely won't use it again.

Terry M. 
Rating:
2.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

MARVIN B. 
Rating:
3.0

This was my first time renting a uhaul truck. We had to use the mobile app to pick up the truck. Which was interesting. The app kept freezing up, not accepting the photos I was required to take. My pick up time was 4pm I literally spent an hour trying to complete the pick up process. Then when I tried to call for help as uhaul app suggest, I sat on hold for 43 minutes, and no one ever answered, the app would not accept the damage photos I was trying to submit. Then it eventually said web timed out. Almost 2 hours into my rental time is what I spent trying to complete their user friendly app rental process. I was able to retrieve my keys for the truck, so I just left with the truck. I had to be moved out in a few hours. The truck ran fine and worked perfectly. Then it comes to returning the truck again the app would not except photos, so I called uhaul AGAIN and waited on hold again, for 35 minutes this time. I eventually hung up, and was preparing for a battle on the charges. They only charged me for the time and mileage I used. Except for siting 2 hours into my rental time trying to submit photos and calling uhaul.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
3.0

Customer did not leave a comment.

Stefan C. 
Rating:
5.0

When I made the rental agreement online I clicked no insurance and safetow was added for 25$

TYLER W. 
Rating:
1.0

First and foremost, please shut this location down! Very unprofessional and had no regard for the COVID thing, let alone a mask! Gave me a truck on empty with no paperwork to document damage or gas. The truck was filthy in and out, They made go retrieve my dolly as well as 4 wheeler equipment I rented. I needed to move desperately, but I'd have went elsewhere

Amelise W. 
Rating:
3.0

Customer did not leave a comment.

Amie P. 
Rating:
5.0

Customer did not leave a comment.

DREW A. 
Rating:
5.0

Customer did not leave a comment.

Mensah D. 
Rating:
2.0

App does not work well at location and make sure tools requested are in truck before renting to customer. Waited an hour and a half for a representative just to say there was nothing they could do unless I wanted to pay extra and drive to a location that didn't even have the tool requested

Ronnell J. 
Rating:
5.0

Only had one or two texts to ensure drop off location but was thorough. Easy to find and drop box was available.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ANN C. 
Rating:
1.0

I was not informed of the location's hours of operation (7 am-11 am) when I made my online reservation nor when I picked up the truck. Upon drop off, 2hrs before due I was hit with an after-hours service fee and a cleaning fee that was not disclosed to me until after I had returned the truck. This location was not forthcoming, helpful, or professional. Not worth the convenience.

DENISE D. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
3.0

I received an additional. $92 and Ian unsure why

LESLIE R. 
Rating:
1.0

I was charged a fee to return it.

DEMARCUS B. 
Rating:
1.0

I was charged an after hours fee and cleaning fee for a total of 45 dollars and the truck was clean and I dropped it off at 4pm on a Wednesday

CODY H. 
Rating:
1.0

The truck was dirty mud all inside smelled like smoke and the guy was unprofessional didn't explain nothing and I was over charged I will never go to that location nor would I recommend anyone to go there

LATOSHA S. 
Rating:
1.0

The employee added “safemove” without even asking me if I wanted that insurance. The office smelled like cigarettes and was extremely dirty. The entire uhaul cab was grimey and there was still trash behind the seats. I was charged so much money only to end up with such a dirty and unsanitary vehicle. During a pandemic? Really?

MALLEN R. 
Rating:
3.0

There was some trash in the truck, and the location is a bit hard to find. Some signage would have been helpful

LINDA H. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Marlon P. 
Rating:
3.0

I did not now that I was being charged separately for miles used. I have rented vehicles in the past and have always had so many to start with and then charged extra if I went over them. What a rip off. My $19.00 rental.ended up costing me a redicouluse 88.00. Rip off never again.

Regina R. 
Rating:
1.0

Customer did not leave a comment.

HECTOR F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OWEN B. 
Rating:
1.0

I was overcharged on my account for a cleaning fee and gas I do not owe. I have video proof of the cleaning and of the gas before and after. You can improve for the next customer by making sure that all of your information is accurate and to not overcharge peoples account.

Marronica R. 
Rating:
1.0

I was charged for 2 additional miles and the provider reported invalid gage gage level that resulted in an overcharge of an additional $20+ dollars

Malissa H. 
Rating:
3.0

Customer did not leave a comment.

Ross P. 
Rating:
2.0

Very difficult to find because there was no sign showing where the lot was, nor were we told to look for the Shell gas station.

shari J. 
Rating:
3.0

The person that helped me was very nice and helpful.

MARIAS M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Theotric P. 
Rating:
1.0

Reserve ahead and make it close to pick up. Correct the one way nitemare of availibilty. Never again!!!

STEVE B. 
Rating:
3.0

I was charged a $25 cleaning fee for a van that I received with baking mats behind the seat and filth EVERYWHERE.

Michael V. 
Rating:
5.0

The online reservations seemed relatively easy but when "picking up the vehicle" the online reservation said there was a problem and to call a certain number. I called and was on hold a very long time. I gave up and went to the front desk. The gentleman at the front desk was extremely helpful. Nothing better than real people.

DANIEL DAVID G. 
Rating:
1.0

We ordered a 20 ft truck weeks in advance and ordered movers through you guys as well. 25 minutes before our scheduled pick up we get a call that they don't have a truck for us because the people before us did not return in time. Was then told there was no other trucks anywhere and they were working to try to find us one. Was then told they found a 17 foot truck for us at a location a bit farther away, which was not a problem. Got to the location to find out they did not have a 17 foot truck but a 10 foot truck (HALF THE SIZE OF THE TRUCK WE NEEDED). I took the truck because at that point I didn't have much of a choice because movers were on their way. The small truck was not ideal as we had to make 3 trips instead of just 1 trip and it hindered our time with the movers as well since we were paying them for drive time as well. We received no compensation from you guys for this inconvenience and I am extremely unhappy with the overall experience.

Ashley P. 
Rating:
5.0

The proprietor was very friendly. Thank you!

David N. 
Rating:
5.0

The check in process was fast and easy. I was on the road with my trailer in less than 15 minutes.

TERRY M. 
Rating:
1.0

This is not the location equipment was picked up. I was sent to 3 different locations and each time had a problem. It took 4 hours to complete the truck rental because her computer was down, then could not find keys to the truck.

Anita S. 
Rating:
5.0

Customer did not leave a comment.

rick D. 
Rating:
1.0

The service and equipment were fine. What was not fine is the very political statements the shop makes by displaying things in their business.

Lucas L. 
Rating:
1.0

This was the worst rental process I have been through with a U-Haul experience. I reserved a truck 3 days before we needed the truck and was informed everything was a go and the truck was reserved no problem. The night before we need the truck I get a text from U-haul telling me the truck I had reserved in good faith was no longer available . The closest place that U-haul reserved a truck for my use is 20 to 30 minutes away from my place meaning I now am driving there to pick it up and another 20 to 30 minutes back to my place to load it up. This is completely inconvenient. U-haul did try to adjust for this but when I go to pick up the truck at this new location, the truck is not there and ready to go. They did not even offer a replacement truck with several parked there already. We now have to come back to get the truck so another hour has been wasted. I now return to pick up the truck and it has not been cleaned properly. The floors are filthy and the cup holders have crud in them, The only reason I used the truck is I had no choice because we were running out of time to move the stuff. I return the truck in the same condition that the truck was given to me now U-haul wants to charge me an additional cleaning charge. That is completely unacceptable. We should be given a refund for the way this situation was handled.

Ronald M. 
Rating:
2.0

Customer did not leave a comment.

Christin D. 
Rating:
1.0

He claimed my reservation had been cancelled and told me they were closed when I arrived to pick up my truck even though I had a confirmation email. He didn't wear a mask and he had a roll of toilet paper on the counter with Obama's face in it. Totally racist, anti-masker. I will never rent a truck from UHaul again.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

FRITZ F. 
Rating:
5.0

The Uhaul process was easy. I love being able to do the entire process on my phone. I'm one of those people who just likes to get in and out.

Caleb A. 
Rating:
5.0

Customer did not leave a comment.

rick D. 
Rating:
3.0

Customer did not leave a comment.

Amy P. 
Rating:
3.0

Customer did not leave a comment.

Brett M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

It was crowded and hard to get out of. I originally planned to pick it up at a location of my choice but it was changed.

joan M. 
Rating:
5.0

Customer did not leave a comment.

Raul S. 
Rating:
5.0

Customer did not leave a comment.

Alecia W. 
Rating:
5.0

Very friendly and helpful. They answer all questions and even helped us our.

Melvinjohn H. 
Rating:
1.0

Horrible service rude people

Taylor P. 
Rating:
5.0

I was only able to pick up the truck from this location due to an issue with the trailer and the previous customer that had it. The issue was nothing at all to do with Truck and Tool rental, where I recieved excellent service and great communication. Uhaul changed my trailer reservation multiple times and I had several issues trying to get the thing, had to make several phone calls and ended up getting it over 6 hours late.

Maria A. 
Rating:
3.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Great customer service

adefemi A. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

It was very easy and simple with the no contact. I couldn't get my lock box open, but the man working was very kind and helpful and got the key for me. Would definitely use this location agian.

shelby J. 
Rating:
4.0

We went to pick up the truck at the noted location on the reservation and they said they are not renting vehicles because of the virus, but we were never notified of this. Went to another U Haul to see about getting a truck as my sister drove 5 hrs to pick this truck up to get some items to take back home but they didn't have any trucks. While we waited for them to check on our reservation I got a call from the place they changed it to, but never told us. The gentleman at the place we did pick the truck up at was very nice and tried to get us out as soon as possible. Over an hour later we were finally off with the truck. The truck smelled like cigarette smoke and driving in it was like being in a wind tunnel, it was so bad you couldn't even hear the radio. There was no ramp on the vehicle as advertised and loading without a ramp was very difficult. Then later that night I got a call saying we had until the following day to pick up the truck when we had already gotten it. Very bad communication with U Haul to its customers!

COLENE M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Great pickup

Donald D. 
Rating:
4.0

Customer did not leave a comment.

Eric R. 
Rating:
1.0

First of All the renter never said please go and read the contract before leaving. Just gave us the keys and we were off never told us we had to take photos of the milage and cab so we got over charged for that. Before we had even taken the truck they had charged my card. Even though it wasn't supposed to happen until we had turned and the milage counted. Which resulted in an over draft to my account Never mentioned a cleaning fee could have told us and we would have taken car of everything. Just gonna charge them 50 bucks even though. The dude renting out the trucks clearly never moves. Don't use this location so many others. First getting a uhaul never going back.

Aaron P. 
Rating:
2.0

Truck was dirty in the cab. Something pink and slimy on the seat. The office was dirty and the computer wasn't working.

Jessica S. 
Rating:
1.0

Have the correct truck on hand the customer reserved. Better communication. Need to explain to the customer if you are closed how to access the keys and return the truck. Let the customer know the smaller trucks have no ramps. Better communication skills. Very dissatisfied with this location.

MeLissa B. 
Rating:
4.0

Customer did not leave a comment.

Kimberly O. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

I Not giving customers all charges before renting and then charging them Extra charges after is not good customer service. Then when customer calls to get a explaining of the extra charges and your told I'm busy I will email you is NOT GOOD CUSTOMER SERVICE period. No call back, just a email.

Charles C. 
Rating:
5.0

Fantastic

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
5.0

The owner and his wife were wonderful! we really appreciate this facility. we've had some not so great experiences at other locations. When possible I won't rent at any other location ever again

Robert W. 
Rating:
1.0

He was incredibly rude and unhelpful starting with just my calling and asking for directions when i was lost. I will never recommend him or go to him with my business. Hands down the worst experience I've ever had.

Alicia L. 
Rating:
1.0

I rented my truck at 1:13 pm, finished updating the incorrect information and doing my walk around at 2:06 at which point I got an message stating "your rental is due back in 4 hours at 5:15 pm". I lost over 45 minutes of my rental from the get go. To finish everything the rental experience when I brought the truck back it took over 1.5 hours of me trying everything, to get the truck checked back in to hopefully avoid the $20 for not doing my own check in, and then I get charged for another use anyways? Very horrible experience. I even had to call uhaul customer service and try to get help on check in.

jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Ali A. 
Rating:
5.0

I don't understand how anyone could say anything bad about this place they are great and very friendly.

Jerry L. 
Rating:
5.0

Fast and Friendly service.

HARVEY K. 
Rating:
5.0

Customer did not leave a comment.

Destany D. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
1.0

The place is a dump. Honestly looks like a junkyard. The owner/operator of the location messed up my contract in the beginning so I already knew it was going to be one of those days. I needed a uhaul for a quick dump run, about 20 miles in total. It was about 2.5 hours in total. I swept the cargo area out at the dump but admittedly I would say there was the smallest amount of dust left. (Nothing that you would even think about it you rented) I was unfairly charged a 30 dollar cleaning fee! Anyway, maybe I'm bitter about it but I'll say this. I WILL NEVER DO BUSINESS AGAIN WITH UHAUL. Would rather goto enterprise or hertz and rent a van from them. AT LEAST they're apart of a professional business.

Daniel A. 
Rating:
5.0

The attendant was quick and got me in and out in a few minutes

Brandon P. 
Rating:
3.0

Considering the inconvenience and the cost - staff should have taken a moment to submit the claim information at the time of drop off rather than refer the customer to an 800 number as it took just a few minutes.

Virginia C. 
Rating:
4.0

Make store entrance more obvious

Connor J. 
No reviews have been submitted for this location.

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