Trudie is awesome to work with. She is thorough and explains in detail the steps necessary to rent from Uhaul. She's friendly and makes sure you are taken care of! I will rent from Trudie because of her customer service even if it cost more with this location than any other location!
ERLENE MARILYN M.
Customer Reviews for Trudie's Treasure Hutz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy experience. The only issue that we had was the gas being lower than we were told. And then when we put some in at the end it was higher than when we started but it told us that it was less than where it started.
Mary Beth T.The hours need to be updated. I did not want to do the virtual pick up so I picked a time that the store was supposed to be open. It was not, which lead to a delay in picking up the rental.
Janay D.Not very friendly and sketchy that I wasn't given a receipt at check out. It was emailed to me after...
NADIA DELORISE C.Trudie was a pleasure to work with. She has great customer service and really shows she cares about helping people.
Matthew A.The equipment requested was not in truck.
Kimberly B.The woman here was very mellow and understanding that I was late getting the van to her. She called to check in on the "missing" equipment dollies which led a discovery that I had been wrongly charged for them by the man at the pickup location.
Laurence L.Have reserved truck ready. I would not recommend U haul to anyone
WILLIAM W.Didn't do inspection of vehicle. Van was dirty inside. Didn't verify mileage with me and overcharged me on mileage. I went to furniture store on 6th Ave in Tacoma and charged 55 miles. Will never use this location again.
Laura K.Rented for 2 hours. Payed 35 bucks but 100 was held in my acct. I never received the 65 dollars back after returning the truck. So I payed 100 dollars for a 2 hour rental.
David C.Uhaul is a nothing but con-artists that I will never do any sort of business with!!! Computer system is flawed and trying to charge me double of what is owed. Never again!!!
Brandon B.Fast and friendly! Great service.
Mitchell R.N/A
Stephen K.It was perfect. Great help. Pleasant employee.
Darrelyn W.There was an issue when I did the online process. It did not work properly, and dd not take me to where I could get the key and not wait in line. This caused a delay in my rental because I had to wait in line for 30 min.
Kris C.Super helpful and nice person doing the rental. No improvement needed.
SUSAN RIDER HALL H.Love it. They were awesome.
chris F.She was very rude my whole experience with uhaul was bad they lied about 24 hour storage it closes earlier than any other storage and the reason why I chose you U-Haul is because it is 24 hours and it goes with my work schedule but it was never24 hours except the 1st month i was there the lady that rented me the U-Haul was very rude and that's why she was doing me a favor when she didn't do me a favor she said she gave me an extra 2 hours when she did not and then charge me for 2 days U-Haul it was the worst experience I've ever had and I do not recommend it to anybody else
Matija P.She was perfect! Excellent customer service
TANYA MARIE H.Only recommendation is better signage. Was hard to see office. Other than that perfect. Beautiful woman. Very polite and professional
Adam Y.No one was available to help and when we called U Haul it took forever to get someone on the line and then we were transferred and put on hold two more times. Also, we paid extra for a dolly and didn't get it. This review is more for U Haul and less for Trudy's as I had zero interaction with the store itself.
Tamara B.Not very happy that we did not receive our refund of $38 from our $100 deposit. Will not rent from this location ever again
Christopher S.Customer service was horrible did not give information correct was to busy trying to help others while doing our transaction. Will not ever go back
ROSA ISELA G.Lady who works there was very helpful!
Stone R.Communication and charges were not great.
Jamal M.Great customer service. Exceptionally Friendly
Alexander S.Did not like not having someone available at the location. Specifically, I had problems returning the truck online because it would not accept the odometer and when I called Uhaul 800 number I was told it was a known issue (after being put on hold and disconnected and calling Uhaul back). Very frustrating...it's a known issue!!. Now I am being charged additional rental fees because the system doesn't think I returned the truck and it shows that I returned the truck with 1/4 tank of fuel and I made sure it was at 3/8 tank, the exact amount in the truck when I took it out. I also selected a furniture dolly for my rental and there was not one provided in the truck. I just called the location and now I have to call Uhaul to fix this all. I already had to call Uhaul on Monday because the business was closed and I wanted to be sure there was a record of me having the return issues.
Patricia G.Trudie is very nice, but she forgot to release the slide down plates from the dolly then forgot to unchain our car. Very frustrating because there was a Uhaul employee there, too.
Charlein G.She was polite and patient with me. And knew what she was doing at a high level of quality I plan to . recommend her to others.
joseph B.Nothing to do with this location. We ended up at this one because of bad customer service at Lakewood one. We were told we could not rent and Lakewood uhaul was rude about it. Went to Trudies she helped with getting a hold of customer service. Come to find out it was uhaul fault not ours that was saying we could not rent. Customer service did fix it. Finally after having to call 3 times. But Trudies treasures uhaul was great in helping us thank you.
Christian H.There was an unexpected charge for a cleaning fee not discussed. I don't see why a cleaning fee would be applied.
Marina W.Need lots of big signage pointing the way to the office, which is inside a store. Without this explanation, people who haven't reserved a vehicle online have no way of knowing.
lisa K.Trudie was so helpful and went out of her way to make things smoother for me. Excellent customer service!
Roberta W.The customer service at this location is some of the best I have ever encountered. The staff was very friendly, knowledgeable and genuinely seemed to care that I have the best experience possible.
Perry P.Great customer service and wonderful owner, clean store and warm environment to conduct business. Will definately recommend and do business at this location
Jeffrey Paul H.Trudy was great!!!
Elizabeth G.Great service!
sarah R.Above average because staff went above and beyond when the truck at this location had mechanical issues!
Kevin H.Trudie was super friendly and explained everything! I was a first time customer and I feel that my experience was excellent, I will be coming back to this location for my furniture moving needs
Leo W.Very friendly
Cherylne M.I would only recommend this location due to the customer service from the person that helped me. The service provided by U-Haul was unacceptable. The only reason I did business with U-Haul was due to my inelasticity because I had to move out the same day and I had limited time. Next time, I will not do business with U-Haul and I will certainly communicate this with my network via word of mouth.
Francisco M.We rent from you at least 7 times a year for our business, the last 2 times we had to go and pick up our trailer at a different location. The first time we were compensated with a $50 check. This time we had to take off from work 2 hours early, costing my husband $75 in pay to pick up the equipment at another location. When he asked about compensation he was told that it was put in for and needed a supervisor approval. We were told we would receive an email shortly after the conversation with information on it. Here it is 4 days later, the trailer is turned back in and no response.... In addition we were told that the Area Field Manager was going to inspect the trailer for us since we were traveling to Oregon and back. We picked up the trailer and sure enough 2 of the tires were at 25lbs air pressure and so once again my husband has to deal with another issue and air up all 4 tires to correct pressure. We are extremely unhappy about the inconvenience of this rental and would like to be contacted and compensated for our time and headache. Please understand that it is no reflection on the uhaul dealer or the center where we dropped off and picked up, instead it is a failure of communication on Uhaul traffic coordination and customer service. Jenn and Mike DeRouen Rainforest Poison Dart frogs and Exotics 253-442-7905 We will see if we receive any type of correspondence
Michael D.The lady who runs this store along with her daughter were very helpful and friendly. Will definitely return too this location in the future for all my Uhaul reservation needs.
Lacey W.The owner is friendly and helpful. I had a great customer experience.
Zhakaysha G.She was very friendly and helpful. Had a great experience.
Nic K.The drop off location and how to do it through the app was really confusing. Customer service was hard to contact but when I did. Things went really smooth
Hillary S.Very friendly & professional.
Tracy A.Very friendly and honest lady there
Patrick N.Establishment needs to be little more professional. Advice to customer: take picture of dash BEFORE AND AFTER trip. Customer service for uhaul was fantastic! I will use uhaul, but possibly different location. Great for quick deliveries and large jobs.
Marcia S.N/A
Christopher O.The service was excellent! She was friendly and beyond helpful.
Trinity M.Great Service!!!!
DEBORAH RENEA R.Great service, fast pick up and return. Friendly staff.
Ben H.Very efficient and friendly lady at the shop. Will go there again and again and again.
Patrick N.She was the greatest to work with. I would work with her anytime.
Robert M.I would not recommend doing to self serve option. Too to long and Information I entered did not match when I went to return the vehicle. The dolly I requested was not in the truck at time of pickup. Will not use this location again.
Darina S.Mrs. Hughley epitomizes customer service with commitment and professionalism. Uhaul and its customers are fortunate to have such a dedicated partner. Percy Jones
Percy J.